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  "start_time": "2026-07-20 12:50:19",
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  "english_text": "[6s] CUSTOMER: Hello   (हॅलो)\n[7s] AGENT: Hello   (हॅलो)\n[7s] CUSTOMER: Hello   (हॅलो)\n[8s] AGENT: Hello, yes sir good afternoon, Karthikeya this side from JSW One.   (हॅलो, येस सर गुड आफ्टरनून, कार्तिकेय दिस साइड फ्रॉम जे एस डब्ल्यू वन.)\n[12s] CUSTOMER: Hello   (हॅलो)\n[12s] AGENT: Hello   (हॅलो)\n[13s] CUSTOMER: Yes sir, tell me.   (हां सर बोलिए)\n[14s] AGENT: Yes sir, you had registered your company Ganga Industries, so sir, is there any steel requirement in this? Do you take CR etc.?   (हां जी सर, ये आपका गंगा इंडस्ट्रीज से कंपनी रजिस्टर करा था तो अभी सर इसमें कुछ स्टील का रिक्वायरमेंट होता है सर? सी आर वगेरा लेते हो आप?)\n[18s] CUSTOMER: Where are you calling from, sir?   (कहां से बात कर रहे हैं सर आप?)\n[20s] AGENT: Uh sir, JSW One, Mumbai.   (अ सर जे एस डब्ल्यू वन, मुंबई।)\n[22s] CUSTOMER: Okay.   (ओके)\n[23s] CUSTOMER: Yes sir, tell me, sir.   (हां सर, बोलिए ना सर।)\n[24s] AGENT: Hmm, so sir, this Ganga Industries of yours, do you require steel in it? In raw material?   (हम्म, सर तो अभी आपका ये जो गंगा इंडस्ट्रीज है, इसमें आपको सर स्टील लगता है? रॉ मटेरियल में?)\n[27s] CUSTOMER: Yes sir, coil is required, sir. The color-coated sheets that come, right?   (हां सर, कॉइल लगता है सर। जो कलर कोटेड शीट्स आते हैं ना।)\n[30s] AGENT: Color coated?   (कलर कोटेड?)\n[30s] CUSTOMER: Yes sir.   (हां सर।)\n[31s] AGENT: Okay, alright, alright. So, which one do you need in this... Pragati, Indradhanush   (अच्छा, ठीक है, ठीक है। तो मतलब इसमें कौनसा ये आपको प्रगती, इंद्रधनुष)\n[34s] CUSTOMER: Yes, Pragati, Coloron Plus, Indradhanush.   (हां, प्रगती, कलरऑन प्लस, इंद्रधनुष।)\n[37s] AGENT: Okay. By the way, what is your work? Profiling etc.?   (अच्छा, ये वैसे काम किस चीज का है आपका? प्रोफाइलिंग वगेरा का?)\n[39s] CUSTOMER: In profiling, sir.   (प्रोफाइलिंग में सर।)\n[40s] AGENT: Okay, you do profiling after taking the coil, yes?   (अच्छा, प्रोफाइलिंग करते हो आप कॉइल लेके, हां?)\n[42s] CUSTOMER: Yes sir.   (हां सर।)\n[43s] AGENT: Okay, alright. So how is the requirement now, does it come on a project basis or for now no process photo   (ओके, ठीक है। तो अभी रिक्वायरमेंट कैसे प्रोजेक्ट बेसिस पे ही आता है या अभी के लिए नो प्रोसेस फोटो)\n[46s] CUSTOMER: Okay, if I take it from you now, where will you deliver... dispatch from, sir? Will you do it from Mumbai or from the local distributor here?   (ओके, आपको अभी आपको पास लिए तो डिलिवर डिस्पैच कहां से करेंगे सर आप? मुंबई से करेंगे या इधर ही जो लोकल डिस्ट्रीब्यूटर है उनके पास से कराएंगे?)\n[52s] AGENT: Uh sir, we have it in every state. That   (अ सर अभी हर स्टेट में होता ही है हमारा। वो)\n[53s] CUSTOMER: Yes sir, yes sir. Yes sir.   (हां सर, हां सर। हां सर।)\n[54s] AGENT: So like now it's in Bangalore, in Hubli, in Karnataka so   (तो अभी जैसे बैंगलोर में है, हुबली में, कर्नाटका में तो)\n[56s] CUSTOMER: In Hubli, it means Arihant.   (हुबली में मतलब अरिहंत।)\n[58s] AGENT: Okay. Arihant is our distributor, right? Now what we have is, we have our distributors and sellers, who also keep some material themselves.   (ओके। अरिहंत तो अपना चलो वो हो गया डिस्ट्रीब्यूटर, है ना? अभी हमारे पास क्या होता है, एक तो अपने डिस्ट्रीब्यूटर और सेलर तो हैं ही, जिनके पास में और खुद भी रखते हैं थोड़ा मटेरियल।)\n[62s] CUSTOMER: Yes sir, yes sir.   (हां सर, हां सर।)\n[64s] AGENT: So now, from wherever it is the cheapest, we quote you from there.   (तो अभी मतलब वही जहां से चीपेस्ट पड़ जाता है, वहां से आपको कोट कर देते हैं।)\n[66s] CUSTOMER: Okay, that will work, sir. Uh, can you give me some rate etc. for Pragati Plus and Coloron Plus, sir?   (ओके, चलेगा सर। अ मेरेको आप कुछ प्रगती प्लस और कलरऑन प्लस का कुछ रेट वगेरा कुछ दे सकते हैं सर?)\n[71s] AGENT: Hmm yes sir, I can give you a tentative pricing. But if you have a SOP now, like if you have a specific plan sometime, then you tell me, then I will tell you the FOR, what exact number will come for which one. We will work it out accordingly then.   (हम्म हां सर, टेंटेटिव प्राइसिंग तो दे दूंगा। बट अभी अगर जैसे आपको अब एस ओ पी जैसे अभी आपको कुछ स्पेसिफिक प्लान तो कभी, तो आप बताना, तो फिर एफ ओ आर बताऊंगा, किसका क्या नंबर एक्जैक्ट आएगा। उस हिसाब से वर्कआउट कर लेंगे फिर।)\n[79s] CUSTOMER: Okay sir, that will work.   (ओके सर, चलेगा।)\n[80s] AGENT: Okay, I have sent you a WhatsApp right now. I will tell you the rates, what is the current rate for this at present. Yes sir. If there is any other live requirement, then connect, sir.   (चलो, मैंने अभी तो आपको व्हाट्सएप डाल दिया है। रेट्स बता दूंगा मैं, अपना अभी के लिए इसका क्या चल रहा है अभी एट प्रेजेंट। हां सर। बाकी कुछ लाइव रिक्वायरमेंट आए तो सर कनेक्ट करना फिर।)\n[86s] CUSTOMER: Okay sir, okay sir, okay.   (ओके सर, ओके सर, ओके।)\n[88s] AGENT: Okay.   (ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 37,
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  "audio_notes": "clear: There is some minor background noise and slight crosstalk, but it does not significantly impact transcription.",
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  "band": "green",
  "band_reason": "37 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When a customer asks for a price, you must provide at least a tentative range and a firm timeline for the final quote on the call itself to create urgency and secure the next step.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
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  "moq_severity": null,
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  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
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  "agent_committed_date": null,
  "call_summary": "The agent contacted a customer who had registered on the platform. The customer confirmed they are a profiler needing color-coated coils. The agent identified the end-use but failed to gather key requirement details like quantity or specifications. When the customer asked for a price, the agent deferred, promising to send rates via WhatsApp without a firm timeline, and the call ended without a clear next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes sir, you had registered your company Ganga Industries, so sir, is there any steel requirement in this?\", \"comment\": \"The agent correctly referenced the customer's platform registration at the start of the call.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Color coated?\", \"comment\": \"Agent only validated the product category (color coated) but failed to ask for or confirm thickness, width, quantity, delivery location, or timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"By the way, what is your work? Profiling etc.?\", \"comment\": \"Agent only discovered the end application (profiling) but did not ask about monthly tonnage, current brands, share of wallet, or payment terms.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I will tell you the rates, what is the current rate for this at present.\", \"comment\": \"The agent deferred pricing to an offline channel (WhatsApp) without providing even a tentative price or a specific timeline for the quote on the call.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So now, from wherever it is the cheapest, we quote you from there.\", \"comment\": \"The agent did not re-pitch the entire portfolio and offered a single, relevant USP related to cost-effective sourcing.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"When a customer asks for a price, you must provide at least a tentative range and a firm timeline for the final quote on the call itself to create urgency and secure the next step.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a customer who had registered on the platform. The customer confirmed they are a profiler needing color-coated coils. The agent identified the end-use but failed to gather key requirement details like quantity or specifications. When the customer asked for a price, the agent deferred, promising to send rates via WhatsApp without a firm timeline, and the call ended without a clear next step.\"}",
  "error": null,
  "latency_ms": 28043,
  "input_tokens": 4096,
  "output_tokens": 741,
  "created_at": "2026-09-03 09:31:57",
  "sentiment": "positive",
  "sentiment_score": 0.36,
  "sentiment_confidence": "high",
  "pos": 3,
  "neg": 0,
  "lex_hits": 7,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.657,
  "agent_talk_sec": 47.8,
  "customer_talk_sec": 25.0,
  "dead_air_sec": 93.2,
  "longest_monologue_sec": 7.6,
  "agent_wpm": 322.6,
  "interruptions": 0,
  "agent_turns": 18,
  "customer_turns": 19,
  "discovery_qs": 9,
  "words_agent": 257,
  "words_customer": 116,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178453201990",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.58,
      "end_s": 5.98,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "34972178453201990",
      "idx": 1,
      "speaker": "agent",
      "start_s": 6.7,
      "end_s": 7.1,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "34972178453201990",
      "idx": 2,
      "speaker": "customer",
      "start_s": 7.3,
      "end_s": 7.6,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "34972178453201990",
      "idx": 3,
      "speaker": "agent",
      "start_s": 8.2,
      "end_s": 10.9,
      "text_en": "Hello, yes sir good afternoon, Karthikeya this side from JSW One.",
      "text_native": "हॅलो, येस सर गुड आफ्टरनून, कार्तिकेय दिस साइड फ्रॉम जे एस डब्ल्यू वन."
    },
    {
      "ucid": "34972178453201990",
      "idx": 4,
      "speaker": "customer",
      "start_s": 11.9,
      "end_s": 12.2,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "34972178453201990",
      "idx": 5,
      "speaker": "agent",
      "start_s": 12.5,
      "end_s": 12.8,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "34972178453201990",
      "idx": 6,
      "speaker": "customer",
      "start_s": 13.0,
      "end_s": 13.7,
      "text_en": "Yes sir, tell me.",
      "text_native": "हां सर बोलिए"
    },
    {
      "ucid": "34972178453201990",
      "idx": 7,
      "speaker": "agent",
      "start_s": 14.0,
      "end_s": 18.2,
      "text_en": "Yes sir, you had registered your company Ganga Industries, so sir, is there any steel requirement in this? Do you take CR etc.?",
      "text_native": "हां जी सर, ये आपका गंगा इंडस्ट्रीज से कंपनी रजिस्टर करा था तो अभी सर इसमें कुछ स्टील का रिक्वायरमेंट होता है सर? सी आर वगेरा लेते हो आप?"
    },
    {
      "ucid": "34972178453201990",
      "idx": 8,
      "speaker": "customer",
      "start_s": 18.5,
      "end_s": 19.6,
      "text_en": "Where are you calling from, sir?",
      "text_native": "कहां से बात कर रहे हैं सर आप?"
    },
    {
      "ucid": "34972178453201990",
      "idx": 9,
      "speaker": "agent",
      "start_s": 19.8,
      "end_s": 21.2,
      "text_en": "Uh sir, JSW One, Mumbai.",
      "text_native": "अ सर जे एस डब्ल्यू वन, मुंबई।"
    },
    {
      "ucid": "34972178453201990",
      "idx": 10,
      "speaker": "customer",
      "start_s": 21.5,
      "end_s": 21.8,
      "text_en": "Okay.",
      "text_native": "ओके"
    },
    {
      "ucid": "34972178453201990",
      "idx": 11,
      "speaker": "customer",
      "start_s": 22.6,
      "end_s": 23.4,
      "text_en": "Yes sir, tell me, sir.",
      "text_native": "हां सर, बोलिए ना सर।"
    },
    {
      "ucid": "34972178453201990",
      "idx": 12,
      "speaker": "agent",
      "start_s": 23.8,
      "end_s": 27.1,
      "text_en": "Hmm, so sir, this Ganga Industries of yours, do you require steel in it? In raw material?",
      "text_native": "हम्म, सर तो अभी आपका ये जो गंगा इंडस्ट्रीज है, इसमें आपको सर स्टील लगता है? रॉ मटेरियल में?"
    },
    {
      "ucid": "34972178453201990",
      "idx": 13,
      "speaker": "customer",
      "start_s": 27.1,
      "end_s": 29.5,
      "text_en": "Yes sir, coil is required, sir. The color-coated sheets that come, right?",
      "text_native": "हां सर, कॉइल लगता है सर। जो कलर कोटेड शीट्स आते हैं ना।"
    },
    {
      "ucid": "34972178453201990",
      "idx": 14,
      "speaker": "agent",
      "start_s": 29.6,
      "end_s": 30.3,
      "text_en": "Color coated?",
      "text_native": "कलर कोटेड?"
    },
    {
      "ucid": "34972178453201990",
      "idx": 15,
      "speaker": "customer",
      "start_s": 30.4,
      "end_s": 30.8,
      "text_en": "Yes sir.",
      "text_native": "हां सर।"
    },
    {
      "ucid": "34972178453201990",
      "idx": 16,
      "speaker": "agent",
      "start_s": 31.2,
      "end_s": 34.5,
      "text_en": "Okay, alright, alright. So, which one do you need in this... Pragati, Indradhanush",
      "text_native": "अच्छा, ठीक है, ठीक है। तो मतलब इसमें कौनसा ये आपको प्रगती, इंद्रधनुष"
    },
    {
      "ucid": "34972178453201990",
      "idx": 17,
      "speaker": "customer",
      "start_s": 34.5,
      "end_s": 36.8,
      "text_en": "Yes, Pragati, Coloron Plus, Indradhanush.",
      "text_native": "हां, प्रगती, कलरऑन प्लस, इंद्रधनुष।"
    },
    {
      "ucid": "34972178453201990",
      "idx": 18,
      "speaker": "agent",
      "start_s": 37.1,
      "end_s": 39.2,
      "text_en": "Okay. By the way, what is your work? Profiling etc.?",
      "text_native": "अच्छा, ये वैसे काम किस चीज का है आपका? प्रोफाइलिंग वगेरा का?"
    },
    {
      "ucid": "34972178453201990",
      "idx": 19,
      "speaker": "customer",
      "start_s": 39.3,
      "end_s": 40.0,
      "text_en": "In profiling, sir.",
      "text_native": "प्रोफाइलिंग में सर।"
    },
    {
      "ucid": "34972178453201990",
      "idx": 20,
      "speaker": "agent",
      "start_s": 40.3,
      "end_s": 42.0,
      "text_en": "Okay, you do profiling after taking the coil, yes?",
      "text_native": "अच्छा, प्रोफाइलिंग करते हो आप कॉइल लेके, हां?"
    },
    {
      "ucid": "34972178453201990",
      "idx": 21,
      "speaker": "customer",
      "start_s": 42.0,
      "end_s": 42.4,
      "text_en": "Yes sir.",
      "text_native": "हां सर।"
    },
    {
      "ucid": "34972178453201990",
      "idx": 22,
      "speaker": "agent",
      "start_s": 42.7,
      "end_s": 45.8,
      "text_en": "Okay, alright. So how is the requirement now, does it come on a project basis or for now no process photo",
      "text_native": "ओके, ठीक है। तो अभी रिक्वायरमेंट कैसे प्रोजेक्ट बेसिस पे ही आता है या अभी के लिए नो प्रोसेस फोटो"
    },
    {
      "ucid": "34972178453201990",
      "idx": 23,
      "speaker": "customer",
      "start_s": 45.8,
      "end_s": 51.2,
      "text_en": "Okay, if I take it from you now, where will you deliver... dispatch from, sir? Will you do it from Mumbai or from the local distributor here?",
      "text_native": "ओके, आपको अभी आपको पास लिए तो डिलिवर डिस्पैच कहां से करेंगे सर आप? मुंबई से करेंगे या इधर ही जो लोकल डिस्ट्रीब्यूटर है उनके पास से कराएंगे?"
    },
    {
      "ucid": "34972178453201990",
      "idx": 24,
      "speaker": "agent",
      "start_s": 51.6,
      "end_s": 53.2,
      "text_en": "Uh sir, we have it in every state. That",
      "text_native": "अ सर अभी हर स्टेट में होता ही है हमारा। वो"
    },
    {
      "ucid": "34972178453201990",
      "idx": 25,
      "speaker": "customer",
      "start_s": 53.2,
      "end_s": 54.2,
      "text_en": "Yes sir, yes sir. Yes sir.",
      "text_native": "हां सर, हां सर। हां सर।"
    },
    {
      "ucid": "34972178453201990",
      "idx": 26,
      "speaker": "agent",
      "start_s": 54.2,
      "end_s": 56.2,
      "text_en": "So like now it's in Bangalore, in Hubli, in Karnataka so",
      "text_native": "तो अभी जैसे बैंगलोर में है, हुबली में, कर्नाटका में तो"
    },
    {
      "ucid": "34972178453201990",
      "idx": 27,
      "speaker": "customer",
      "start_s": 56.2,
      "end_s": 57.4,
      "text_en": "In Hubli, it means Arihant.",
      "text_native": "हुबली में मतलब अरिहंत।"
    },
    {
      "ucid": "34972178453201990",
      "idx": 28,
      "speaker": "agent",
      "start_s": 57.9,
      "end_s": 62.4,
      "text_en": "Okay. Arihant is our distributor, right? Now what we have is, we have our distributors and sellers, who also keep some material themselves.",
      "text_native": "ओके। अरिहंत तो अपना चलो वो हो गया डिस्ट्रीब्यूटर, है ना? अभी हमारे पास क्या होता है, एक तो अपने डिस्ट्रीब्यूटर और सेलर तो हैं ही, जिनके पास में और खुद भी रखते हैं थोड़ा मटेरियल।"
    },
    {
      "ucid": "34972178453201990",
      "idx": 29,
      "speaker": "customer",
      "start_s": 62.4,
      "end_s": 63.1,
      "text_en": "Yes sir, yes sir.",
      "text_native": "हां सर, हां सर।"
    },
    {
      "ucid": "34972178453201990",
      "idx": 30,
      "speaker": "agent",
      "start_s": 63.5,
      "end_s": 66.2,
      "text_en": "So now, from wherever it is the cheapest, we quote you from there.",
      "text_native": "तो अभी मतलब वही जहां से चीपेस्ट पड़ जाता है, वहां से आपको कोट कर देते हैं।"
    },
    {
      "ucid": "34972178453201990",
      "idx": 31,
      "speaker": "customer",
      "start_s": 66.4,
      "end_s": 70.8,
      "text_en": "Okay, that will work, sir. Uh, can you give me some rate etc. for Pragati Plus and Coloron Plus, sir?",
      "text_native": "ओके, चलेगा सर। अ मेरेको आप कुछ प्रगती प्लस और कलरऑन प्लस का कुछ रेट वगेरा कुछ दे सकते हैं सर?"
    },
    {
      "ucid": "34972178453201990",
      "idx": 32,
      "speaker": "agent",
      "start_s": 71.2,
      "end_s": 78.8,
      "text_en": "Hmm yes sir, I can give you a tentative pricing. But if you have a SOP now, like if you have a specific plan sometime, then you tell me, then I will tell you the FOR, what exact number will come for which one. We will work it out accordingly then.",
      "text_native": "हम्म हां सर, टेंटेटिव प्राइसिंग तो दे दूंगा। बट अभी अगर जैसे आपको अब एस ओ पी जैसे अभी आपको कुछ स्पेसिफिक प्लान तो कभी, तो आप बताना, तो फिर एफ ओ आर बताऊंगा, किसका क्या नंबर एक्जैक्ट आएगा। उस हिसाब से वर्कआउट कर लेंगे फिर।"
    },
    {
      "ucid": "34972178453201990",
      "idx": 33,
      "speaker": "customer",
      "start_s": 79.2,
      "end_s": 80.0,
      "text_en": "Okay sir, that will work.",
      "text_native": "ओके सर, चलेगा।"
    },
    {
      "ucid": "34972178453201990",
      "idx": 34,
      "speaker": "agent",
      "start_s": 80.5,
      "end_s": 86.4,
      "text_en": "Okay, I have sent you a WhatsApp right now. I will tell you the rates, what is the current rate for this at present. Yes sir. If there is any other live requirement, then connect, sir.",
      "text_native": "चलो, मैंने अभी तो आपको व्हाट्सएप डाल दिया है। रेट्स बता दूंगा मैं, अपना अभी के लिए इसका क्या चल रहा है अभी एट प्रेजेंट। हां सर। बाकी कुछ लाइव रिक्वायरमेंट आए तो सर कनेक्ट करना फिर।"
    },
    {
      "ucid": "34972178453201990",
      "idx": 35,
      "speaker": "customer",
      "start_s": 86.4,
      "end_s": 87.8,
      "text_en": "Okay sir, okay sir, okay.",
      "text_native": "ओके सर, ओके सर, ओके।"
    },
    {
      "ucid": "34972178453201990",
      "idx": 36,
      "speaker": "agent",
      "start_s": 88.2,
      "end_s": 88.5,
      "text_en": "Okay.",
      "text_native": "ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "34972178453201990",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Yes sir, you had registered your company Ganga Industries, so sir, is there any steel requirement in this?",
      "comment": "The agent correctly referenced the customer's platform registration at the start of the call."
    },
    {
      "ucid": "34972178453201990",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Color coated?",
      "comment": "Agent only validated the product category (color coated) but failed to ask for or confirm thickness, width, quantity, delivery location, or timeline."
    },
    {
      "ucid": "34972178453201990",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "By the way, what is your work? Profiling etc.?",
      "comment": "Agent only discovered the end application (profiling) but did not ask about monthly tonnage, current brands, share of wallet, or payment terms."
    },
    {
      "ucid": "34972178453201990",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I will tell you the rates, what is the current rate for this at present.",
      "comment": "The agent deferred pricing to an offline channel (WhatsApp) without providing even a tentative price or a specific timeline for the quote on the call."
    },
    {
      "ucid": "34972178453201990",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "So now, from wherever it is the cheapest, we quote you from there.",
      "comment": "The agent did not re-pitch the entire portfolio and offered a single, relevant USP related to cost-effective sourcing."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}