{
  "ucid": "34972178426848492",
  "call_date": "2026-07-17",
  "start_time": "2026-07-17 11:38:04",
  "end_time": "2026-07-17 11:39:08",
  "duration_sec": 64,
  "campaign": "IS_MFG_CR_GI_Coated_Opp_Jul26",
  "disposition": "No_requirement",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA545b8a6e6d2ce84ed0cc4fbc55dc14bf.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "AgentHangup",
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  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"2499\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"d500fb2322a9533e7496dc31c8a37f28/637581996172382982\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"है हैलो।\",\"channel\":1,\"start\":0,\"end\":1.799875},{\"transcript\":\"है हैलोरयाश एंटर प्राइजे  बो रही है माम्।\",\"channel\":0,\"start\":2.799875,\"end\":5.199875},{\"transcript\":\"हाँ जी बोल रही हूँ।\",\"channel\":1,\"start\":5.999875,\"end\":7.199875},{\"transcript\":\"जी नर्तमं   बोल रहा हूँ जी विल बी वॅन क्लाटफ ट।\",\"channel\":0,\"start\":7.999875,\"end\":11.999875},{\"transcript\":\"हाँ हाँ बोलि।\",\"channel\":1,\"start\":12.599875,\"end\":13.399875},{\"transcript\":\"हा हाँ माम् आपका फॉर्म हमारे यहाँ रजिस्टर्ड ा सटी के पेमेंटसी लि सटीट रिगार्डिंग कॉल किया था माम्।\",\"channel\":0,\"start\":14.199875,\"end\":19.999875},{\"transcript\":\"हाँ हाँ हाँ अभी फिलहाल तो कुछ रेक्विरड महीं नहीं है अगर वैसे कुछ होता है तो हम कॉल करेंगे।\",\"channel\":1,\"start\":20.199875,\"end\":24.799875},{\"transcript\":\"ठीक ठीक है माम् मैं आपको वहाट्सएप पे रहता हूँ े नंबर पे।\",\"channel\":0,\"start\":25.399875,\"end\":28.399875},{\"transcript\":\"हाँ हाँ हाँ।\",\"channel\":1,\"start\":29.199875,\"end\":30.189875},{\"transcript\":\"ठीक ै ठीक है माम् ओके थैंक यू फर।\",\"channel\":0,\"start\":30.799875,\"end\":33.189875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178426848492,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178426848492,\"CallDate\":\"2026-07-17\",\"StartTime\":\"2026-07-17 11:38:04\",\"EndTime\":\"2026-07-17 11:39:08\",\"CallDuration\":\"00:01:04\",\"CampaignName\":\"IS_MFG_CR_GI_Coated_Opp_Jul26\",\"Disposition\":\"No_requirement\",\"AgentName\":\"Aditya Pandey\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"AgentHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA545b8a6e6d2ce84ed0cc4fbc55dc14bf.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-17\",\"CallStartTime\":\"2026-07-17 11:38:04\",\"CallEndTime\":\"2026-07-17 11:39:08\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
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  "excel_turn_count": 10,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 35.496,
  "source_file": null,
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  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello?   (हॅलो?)\n[1s] AGENT: Hello, am I speaking with Rajesh Enterprises, ma'am?   (हॅलो, राजेश एंटरप्राइजेस से बात हो रही है मैम?)\n[4s] CUSTOMER: Yes, tell me.   (हांजी, बोलिए।)\n[5s] AGENT: Greetings ma'am, I am Akash speaking from the JSW One platform.   (नमस्ते मैम, मैं आकाश बात कर रहा हूं JSW One प्लॅटफॉर्म से।)\n[8s] CUSTOMER: Yes, tell me.   (हां, बोलिए।)\n[9s] AGENT: Yes ma'am, your firm was registered with us for a steel requirement. I called regarding that, ma'am.   (हां मैम, आपका फर्म हमारे यहां रजिस्टर था स्टील रिक्वायरमेंट के लिए। उसी के रिगार्डिंग कॉल किया था मैम।)\n[13s] CUSTOMER: Yes, right now there is no requirement. If something like that comes up, we will call you. Okay?   (हां, अभी फिलहाल तो कुछ रिक्वायरमेंट नहीं है। अगर वैसा कुछ होता है तो हम कॉल करेंगे आपको। ठीक है?)\n[17s] AGENT: Okay ma'am, shall I WhatsApp you on this number?   (ठीक है मैम, मैं आपको WhatsApp कर देता हूं ये नंबर पे?)\n[20s] CUSTOMER: Yes, yes.   (हां हां।)\n[20s] AGENT: Okay ma'am, okay. Thank you for your time.   (ठीक है मैम, ओके। थैंक यू फॉर योर टाइम।)\n[22s] CUSTOMER: Hmm hmm.   (हम्म हम्म।)",
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  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "clear: No significant issues.",
  "transcript_status": "ok",
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  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
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  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When a customer who just registered a requirement says they have no need, gently probe by asking to confirm the details for future reference, as it only takes a minute.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
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  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called to follow up on a requirement registered on the platform. The customer immediately stated they have no current requirement and will call back if one arises. The agent accepted this, offered to send details via WhatsApp, and ended the call.",
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  "latency_ms": 26475,
  "input_tokens": 2970,
  "output_tokens": 614,
  "created_at": "2026-09-03 09:31:25",
  "sentiment": "negative",
  "sentiment_score": -0.423,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 4,
  "lex_hits": 4,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.631,
  "agent_talk_sec": 12.3,
  "customer_talk_sec": 7.2,
  "dead_air_sec": 44.5,
  "longest_monologue_sec": 3.9,
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  "customer_turns": 6,
  "discovery_qs": 2,
  "words_agent": 53,
  "words_customer": 29,
  "monologue_heavy": 0,
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      "ucid": "34972178426848492",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.5,
      "end_s": 1.0,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
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      "speaker": "agent",
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      "text_en": "Hello, am I speaking with Rajesh Enterprises, ma'am?",
      "text_native": "हॅलो, राजेश एंटरप्राइजेस से बात हो रही है मैम?"
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      "ucid": "34972178426848492",
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      "text_en": "Yes, tell me.",
      "text_native": "हांजी, बोलिए।"
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      "ucid": "34972178426848492",
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      "text_en": "Greetings ma'am, I am Akash speaking from the JSW One platform.",
      "text_native": "नमस्ते मैम, मैं आकाश बात कर रहा हूं JSW One प्लॅटफॉर्म से।"
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      "text_en": "Yes, tell me.",
      "text_native": "हां, बोलिए।"
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      "text_native": "हां मैम, आपका फर्म हमारे यहां रजिस्टर था स्टील रिक्वायरमेंट के लिए। उसी के रिगार्डिंग कॉल किया था मैम।"
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      "text_en": "Okay ma'am, shall I WhatsApp you on this number?",
      "text_native": "ठीक है मैम, मैं आपको WhatsApp कर देता हूं ये नंबर पे?"
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      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
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      "idx": 9,
      "speaker": "agent",
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      "text_en": "Okay ma'am, okay. Thank you for your time.",
      "text_native": "ठीक है मैम, ओके। थैंक यू फॉर योर टाइम।"
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      "start_s": 22.04,
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      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
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      "comment": "Agent correctly referenced the customer's platform registration."
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      "comment": "The call ended before reaching the stage of discussing price, stock, or timelines."
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      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not perform any unnecessary re-pitching; the call was too short for this to occur."
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  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
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    "rejection"
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}