{
  "ucid": "34972178426846652",
  "call_date": "2026-07-17",
  "start_time": "2026-07-17 11:37:46",
  "end_time": "2026-07-17 11:38:36",
  "duration_sec": 50,
  "campaign": "IS_MFG_CR_GI_Coated_Opp_Jul26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA72790c54f9ae9178ee4f845588ef3b0e.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "AgentHangup",
  "excel_row": 99,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"2136\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"47c6f679b25253203de39be8d7cc6273/5367595032531026794\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"है  हैलो।\",\"channel\":1,\"start\":0.799875,\"end\":1.799875},{\"transcript\":\"ह हैलो।\",\"channel\":0,\"start\":2.999875,\"end\":3.999875},{\"transcript\":\"हैलो हैलो।\",\"channel\":1,\"start\":2.999875,\"end\":3.999875},{\"transcript\":\"हैलो हैलो।\",\"channel\":0,\"start\":4.199875,\"end\":5.199875},{\"transcript\":\"यकलिर।\",\"channel\":1,\"start\":4.599875,\"end\":5.399875},{\"transcript\":\"येस येस नमस्कार सर अब अब्दूल बात कर रहा हूँ मैं जी एस डब्ल्यू से।\",\"channel\":0,\"start\":5.799875,\"end\":9.199875},{\"transcript\":\"येस येस।\",\"channel\":1,\"start\":5.999875,\"end\":6.799875},{\"transcript\":\"हा रिगार्डिंग।\",\"channel\":1,\"start\":9.999875,\"end\":11.399875},{\"transcript\":\"अ अभिषय घंट प्राइजर से बात कर रहा है।\",\"channel\":0,\"start\":12.399875,\"end\":14.599875},{\"transcript\":\"ह बॉस मे बुत में कर लीजिएगा ति मैं करवल करा ह।\",\"channel\":1,\"start\":13.199875,\"end\":19.199875},{\"transcript\":\"ओके ओके।\",\"channel\":0,\"start\":19.399875,\"end\":20.189875},{\"transcript\":\"थ फोर ।\",\"channel\":1,\"start\":20.399875,\"end\":20.94}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178426846652,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178426846652,\"CallDate\":\"2026-07-17\",\"StartTime\":\"2026-07-17 11:37:46\",\"EndTime\":\"2026-07-17 11:38:36\",\"CallDuration\":\"00:00:50\",\"CampaignName\":\"IS_MFG_CR_GI_Coated_Opp_Jul26\",\"Disposition\":\"General Enquiry\",\"AgentName\":\"Abdul Ansari\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"AgentHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA72790c54f9ae9178ee4f845588ef3b0e.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-17\",\"CallStartTime\":\"2026-07-17 11:37:46\",\"CallEndTime\":\"2026-07-17 11:38:36\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
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  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 12,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 21.168,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Hello.   (हॅलो.)\n[3s] CUSTOMER: Hello.   (हॅलो.)\n[3s] CUSTOMER: Yes.\n[4s] AGENT: Yes, hello sir, this is Abdul speaking from JSW.   (Yes, नमस्कार सर, अब्दुल बात कर रहा हूं मैं JSW से।)\n[7s] CUSTOMER: Regarding?\n[8s] AGENT: Am I speaking with Abhishek Enterprises?   (अभिषेक एंटरप्राइजेस से बात कर रहे हैं?)\n[10s] CUSTOMER: Sir later, call me later. I was travelling a bit.   (सर बाद में, बाद में कर लीजिएगा। थोड़ा सा मैं ट्रैवल कर रहा था।)\n[13s] AGENT: Okay sir.\n[14s] CUSTOMER: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "noisy: The customer is in a noisy environment, likely travelling, which makes their speech slightly muffled at times.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When following up on a platform lead, always open by referencing their inquiry to immediately establish context and show you're not a cold caller.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called to follow up on a lead. The customer was not aware of the call's context and, stating they were traveling, asked the agent to call back later. The agent agreed and the call ended without any details being discussed.",
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  "input_tokens": 2798,
  "output_tokens": 598,
  "created_at": "2026-09-03 09:31:36",
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  "sentiment_score": -0.257,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 4,
  "lex_hits": 4,
  "objection_phrases": "[]",
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  "customer_talk_sec": 5.4,
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  "longest_monologue_sec": 2.2,
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  "customer_turns": 6,
  "discovery_qs": 1,
  "words_agent": 18,
  "words_customer": 15,
  "monologue_heavy": 0,
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    {
      "ucid": "34972178426846652",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.84,
      "end_s": 1.34,
      "text_en": "Hello.",
      "text_native": "हॅलो."
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      "idx": 1,
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      "text_native": "हॅलो."
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      "ucid": "34972178426846652",
      "idx": 2,
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      "start_s": 2.6,
      "end_s": 3.0,
      "text_en": "Hello.",
      "text_native": "हॅलो."
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    {
      "ucid": "34972178426846652",
      "idx": 3,
      "speaker": "customer",
      "start_s": 3.3,
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      "text_en": "Yes.",
      "text_native": "Yes."
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    {
      "ucid": "34972178426846652",
      "idx": 4,
      "speaker": "agent",
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      "text_en": "Yes, hello sir, this is Abdul speaking from JSW.",
      "text_native": "Yes, नमस्कार सर, अब्दुल बात कर रहा हूं मैं JSW से।"
    },
    {
      "ucid": "34972178426846652",
      "idx": 5,
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      "text_en": "Regarding?",
      "text_native": "Regarding?"
    },
    {
      "ucid": "34972178426846652",
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      "text_native": "अभिषेक एंटरप्राइजेस से बात कर रहे हैं?"
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      "speaker": "customer",
      "start_s": 9.94,
      "end_s": 12.64,
      "text_en": "Sir later, call me later. I was travelling a bit.",
      "text_native": "सर बाद में, बाद में कर लीजिएगा। थोड़ा सा मैं ट्रैवल कर रहा था।"
    },
    {
      "ucid": "34972178426846652",
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      "text_native": "Okay sir."
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      "idx": 9,
      "speaker": "customer",
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      "text_en": "Okay.",
      "text_native": "Okay."
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      "comment": "The call was terminated by the customer before any requirement details could be validated."
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      "step_name": "No unnecessary re-pitching",
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      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Yes, hello sir, this is Abdul speaking from JSW.",
      "comment": "The agent did not get an opportunity to pitch, and therefore did not re-pitch unnecessarily."
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    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
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  "objection_phrases_list": []
}