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  "start_time": "2026-07-17 11:22:04",
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  "english_text": "[0s] AGENT: Hello.\n[1s] AGENT: Hello, uh Umiya Medical Shops?\n[3s] CUSTOMER: Yes, who is speaking?   (હા, કોણ વાત કરે છે?)\n[4s] AGENT: Uh sir, good morning. I am Ankit Mistry speaking, from JSW Steel. Actually, you had registered an account for your business, uh Umiya Medical Store, on our JSW digital portal.   (અ સાહેબ ગુડ મોર્નિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું, જે એસ ડબલ્યુ સ્ટીલ થી. એક્ચ્યુલી તમે અમારા જે એસ ડબલ્યુ ના ડિજિટલ પોર્ટલ પર તમારું આ જે બિઝનેસ છે ને, અ ઉમિયા મેડિકલ સ્ટોર જે એકાઉન્ટ રજીસ્ટ્રેશન કર્યું હતું.)\n[12s] CUSTOMER: That was an inquiry for roof stock.   (એ તો રૂફ સ્ટોક માટે ઇન્ક્વાયરી કરેલી.)\n[14s] AGENT: Oh okay. So you don't have any business in steel, right? In this?   (અચ્છા ઓકે. એટલે તમારું કઈ બિઝનેસ નથી રાઈટ સ્ટીલની અંદર આની અંદર?)\n[17s] CUSTOMER: Uh, so I had an inquiry for roof stock, 0.5.   (અ એટલે મારી ઇન્ક્વાયરી હતી રૂફ સ્ટોક માટે 0.5.)\n[20s] AGENT: So I mean, that's a one-time thing for you, just for one time, right? Or do you have regular consumption?   (એટલે આઈ મીન એ તમારી વન ટાઈમ એ ખાલી એક વાર માટે જ છે રાઈટ? કે તમારું રેગ્યુલર કન્ઝમ્પશન હોય છે?)\n[24s] CUSTOMER: Hmm. No, it's not regular.   (હમ. ના રેગ્યુલર નથી હોતું.)\n[25s] AGENT: Yes, so basically how it is, sir, is that our portal is mainly for manufacturers and fabricators, etc., who need steel every month. It's a portal for them. For one-time requirements, what happens is we can't serve them through it, and if the quantity is low, then...   (હા એટલે બેઝીકલી કેવું છે ને સાહેબ કે આજે આપણું પોર્ટલ જે છે એ મેઈનલી જે મેન્યુફેક્ચરર અને જે ફેબ્રિકેટર્સ વગેરે હોય જેમને હર મહિને સ્ટીલ લાગતું હોય એ લોકો માટે પોર્ટલ છે. વન ટાઈમ માટે શું છે કે એમાં અમને પછી એ એમાંથી સર્વ ના થાય અને કોન્ટીટી ઓછી હોય એટલે...)\n[34s] CUSTOMER: Okay so you can delete, you can delete the record, that's the thing.\n[36s] AGENT: No problem, no problem. Thank you so much for your update.\n[38s] CUSTOMER: Okay.\n[39s] AGENT: Yeah, thank you. Yeah.",
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  "pitch_coaching_note": "Good job quickly identifying this was not a target customer (one-time, non-regular buyer) and politely closing the call by explaining the platform's purpose.",
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  "call_summary": "The agent contacted a customer who had registered on the portal. The customer, a medical shop, clarified they had a one-time need for 'roof stock' and were not a regular steel buyer. The agent correctly identified them as a non-target segment, explained the platform is for regular B2B users, and politely ended the call.",
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      "text_native": "Hello, uh Umiya Medical Shops?"
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      "text_en": "Uh sir, good morning. I am Ankit Mistry speaking, from JSW Steel. Actually, you had registered an account for your business, uh Umiya Medical Store, on our JSW digital portal.",
      "text_native": "અ સાહેબ ગુડ મોર્નિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું, જે એસ ડબલ્યુ સ્ટીલ થી. એક્ચ્યુલી તમે અમારા જે એસ ડબલ્યુ ના ડિજિટલ પોર્ટલ પર તમારું આ જે બિઝનેસ છે ને, અ ઉમિયા મેડિકલ સ્ટોર જે એકાઉન્ટ રજીસ્ટ્રેશન કર્યું હતું."
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      "text_en": "Oh okay. So you don't have any business in steel, right? In this?",
      "text_native": "અચ્છા ઓકે. એટલે તમારું કઈ બિઝનેસ નથી રાઈટ સ્ટીલની અંદર આની અંદર?"
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      "text_en": "Uh, so I had an inquiry for roof stock, 0.5.",
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      "text_en": "So I mean, that's a one-time thing for you, just for one time, right? Or do you have regular consumption?",
      "text_native": "એટલે આઈ મીન એ તમારી વન ટાઈમ એ ખાલી એક વાર માટે જ છે રાઈટ? કે તમારું રેગ્યુલર કન્ઝમ્પશન હોય છે?"
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      "text_en": "Yes, so basically how it is, sir, is that our portal is mainly for manufacturers and fabricators, etc., who need steel every month. It's a portal for them. For one-time requirements, what happens is we can't serve them through it, and if the quantity is low, then...",
      "text_native": "હા એટલે બેઝીકલી કેવું છે ને સાહેબ કે આજે આપણું પોર્ટલ જે છે એ મેઈનલી જે મેન્યુફેક્ચરર અને જે ફેબ્રિકેટર્સ વગેરે હોય જેમને હર મહિને સ્ટીલ લાગતું હોય એ લોકો માટે પોર્ટલ છે. વન ટાઈમ માટે શું છે કે એમાં અમને પછી એ એમાંથી સર્વ ના થાય અને કોન્ટીટી ઓછી હોય એટલે..."
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      "text_en": "Okay so you can delete, you can delete the record, that's the thing.",
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      "text_en": "No problem, no problem. Thank you so much for your update.",
      "text_native": "No problem, no problem. Thank you so much for your update."
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      "text_native": "Okay."
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      "text_en": "Yeah, thank you. Yeah.",
      "text_native": "Yeah, thank you. Yeah."
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      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "our portal is mainly for manufacturers and fabricators, etc., who need steel every month. It's a portal for them.",
      "comment": "The agent explained the platform's purpose to disqualify the lead, rather than pitching irrelevant products."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}