{
  "ucid": "34972178426690932",
  "call_date": "2026-07-17",
  "start_time": "2026-07-17 11:11:49",
  "end_time": "2026-07-17 11:12:50",
  "duration_sec": 61,
  "campaign": "MSME_IS_PANIndia_NewReg_260526",
  "disposition": "General Enquiry",
  "agent": "Abhishek Gupta",
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  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "AgentHangup",
  "excel_row": 97,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"2853\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"7884d024a3ff0c0efd9808ec753cdc25/8174658173635242344\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"हैलो हैलो।\",\"channel\":1,\"start\":0.999875,\"end\":3.199875},{\"transcript\":\"है हैलो।\",\"channel\":1,\"start\":4.799875,\"end\":5.799875},{\"transcript\":\"हैलो हैलो हैलो।\",\"channel\":0,\"start\":5.999875,\"end\":7.399875},{\"transcript\":\"हैलो ह ँ हैलो।\",\"channel\":1,\"start\":7.199875,\"end\":8.599875},{\"transcript\":\"हैलसौरभ जी बात कर रहे हैं।\",\"channel\":0,\"start\":9.199875,\"end\":10.599875},{\"transcript\":\"हाँ हा जी।\",\"channel\":1,\"start\":10.999875,\"end\":12.999875},{\"transcript\":\"जी औरफ जी अभिषेक गुप्ता बात कर रहा था मैं जी एस डब्ल्यू वॅन एम एस एम ई से।\",\"channel\":0,\"start\":12.199875,\"end\":15.599875},{\"transcript\":\"मै मैं अभी एक आया था मुझे का में साथ हो गया हैा।\",\"channel\":1,\"start\":16.399875,\"end\":19.799875},{\"transcript\":\"जा बात हो गया आपका।\",\"channel\":0,\"start\":19.999875,\"end\":21.199875},{\"transcript\":\"हाँ हाँ हाँ।\",\"channel\":1,\"start\":21.199875,\"end\":21.999875},{\"transcript\":\"हाकिन से बात हुआ।\",\"channel\":0,\"start\":21.999875,\"end\":22.999875},{\"transcript\":\"हा ो कि साजन बास कररम कुछ समथिंग आप।\",\"channel\":1,\"start\":22.199875,\"end\":28.799875},{\"transcript\":\"क किससे किससे।\",\"channel\":0,\"start\":28.199875,\"end\":29.199875},{\"transcript\":\"ठीक एक मिनट दूस मिनट बा करट।\",\"channel\":1,\"start\":29.199875,\"end\":30.999875},{\"transcript\":\"हाँ हाँ जी।\",\"channel\":0,\"start\":30.399875,\"end\":31.199875},{\"transcript\":\"सा साजल बात कर।\",\"channel\":1,\"start\":37.599875,\"end\":38.789875},{\"transcript\":\"ठीक ठीक है ठीक है ओके।\",\"channel\":0,\"start\":39.399875,\"end\":40.589875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178426690932,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178426690932,\"CallDate\":\"2026-07-17\",\"StartTime\":\"2026-07-17 11:11:49\",\"EndTime\":\"2026-07-17 11:12:50\",\"CallDuration\":\"00:01:01\",\"CampaignName\":\"MSME_IS_PANIndia_NewReg_260526\",\"Disposition\":\"General Enquiry\",\"AgentName\":\"Abhishek Gupta\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"AgentHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA044ee55ae8385c831e8790dab5a2f4ab.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-17\",\"CallStartTime\":\"2026-07-17 11:11:49\",\"CallEndTime\":\"2026-07-17 11:12:50\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
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  "audio_bytes": 128952,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 17,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 42.984,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हेलो)\n[3s] AGENT: Hello   (हेलो)\n[4s] CUSTOMER: Hello   (हेलो)\n[5s] AGENT: Hello hello   (हेलो हेलो)\n[6s] CUSTOMER: Yes, hello   (हां हेलो)\n[7s] AGENT: Is this Saurabh ji speaking?   (सौरभ जी बात कर रहे हैं?)\n[8s] CUSTOMER: Yes.   (हां जी।)\n[9s] AGENT: Saurabh ji, this is Abhishek Gupta calling from JSW One MSME.   (सौरभ जी, अभिषेक गुप्ता बात कर रहा था मैं JSW One MSME से।)\n[12s] CUSTOMER: Yes, I just received a call, the conversation is done.   (हां अभी एक आया था मुझे कॉल, बात हो गया है।)\n[14s] AGENT: Your conversation is done?   (बात हो गया आपका?)\n[15s] CUSTOMER: Yes.   (हां।)\n[16s] AGENT: With whom did you speak?   (किनसे बात हुआ?)\n[17s] CUSTOMER: One uh Sajal Bhaskaran something.   (एक uh साजल भास्करन something.)\n[20s] AGENT: With whom? With whom?   (किससे किससे?)\n[21s] CUSTOMER: One minute.   (एक मिनट।)\n[22s] AGENT: Yes.   (हां जी।)\n[25s] CUSTOMER: Sajal Bhaskar.   (साजल भास्कर।)\n[26s] AGENT: Alright, alright. Okay.   (ठीक है, ठीक है। Okay.)\n[27s] CUSTOMER: Okay, yes.   (Okay, हां।)",
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  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 19,
  "connected": 1,
  "audio_notes": "noisy: There is significant background chatter, but the primary speakers are mostly clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "19 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:high",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they've already been called, confirm the outcome of that call to see if you can still add value or correctly log the next step.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
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  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself, but the customer immediately stated they had already spoken with another representative from JSW One. The agent confirmed the name of the previous rep and then ended the call. No discovery or pitching was possible due to the duplicate contact.",
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  "error": null,
  "latency_ms": 19567,
  "input_tokens": 2993,
  "output_tokens": 661,
  "created_at": "2026-09-03 09:31:18",
  "sentiment": "positive",
  "sentiment_score": 0.2,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.481,
  "agent_talk_sec": 7.8,
  "customer_talk_sec": 8.4,
  "dead_air_sec": 44.8,
  "longest_monologue_sec": 2.6,
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  "agent_turns": 9,
  "customer_turns": 10,
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      "ucid": "34972178426690932",
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      "start_s": 0.87,
      "end_s": 1.51,
      "text_en": "Hello",
      "text_native": "हेलो"
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    {
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      "start_s": 2.8,
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      "text_en": "Hello",
      "text_native": "हेलो"
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      "text_en": "Hello",
      "text_native": "हेलो"
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      "start_s": 4.7,
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      "text_en": "Hello hello",
      "text_native": "हेलो हेलो"
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      "text_en": "Yes, hello",
      "text_native": "हां हेलो"
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      "text_en": "Yes.",
      "text_native": "हां जी।"
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      "text_native": "हां अभी एक आया था मुझे कॉल, बात हो गया है।"
    },
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      "idx": 9,
      "speaker": "agent",
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      "text_en": "Your conversation is done?",
      "text_native": "बात हो गया आपका?"
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      "text_native": "हां।"
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      "text_native": "एक uh साजल भास्करन something."
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      "idx": 13,
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      "text_en": "With whom? With whom?",
      "text_native": "किससे किससे?"
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      "text_native": "एक मिनट।"
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      "text_en": "Yes.",
      "text_native": "हां जी।"
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      "text_en": "Sajal Bhaskar.",
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      "idx": 17,
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      "text_en": "Alright, alright. Okay.",
      "text_native": "ठीक है, ठीक है। Okay."
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      "idx": 18,
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      "end_s": 27.9,
      "text_en": "Okay, yes.",
      "text_native": "Okay, हां।"
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      "step_name": "Warm welcome opener",
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      "questions_hit": 0,
      "evidence": "",
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      "step_id": "NR3",
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      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The customer stated they had already spoken to someone, preventing any discovery questions."
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      "ucid": "34972178426690932",
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      "earned": 0.0,
      "questions_hit": null,
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      "ucid": "34972178426690932",
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      "step_name": "First opportunity identified",
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      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent was unable to ask about a current requirement due to the customer having been called already."
    },
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      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
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      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly without a quote, callback, or walkthrough being scheduled."
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  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
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  "objection_phrases_list": []
}