{
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  "call_date": "2026-07-16",
  "start_time": "2026-07-16 10:55:38",
  "end_time": "2026-07-16 10:56:20",
  "duration_sec": 42,
  "campaign": "IS_MFG_CR_GI_Coated_Opp_Jul26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
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  "ingested_at": "2026-09-03 08:21:44.614582+00",
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  "english_text": "[3s] CUSTOMER: Hello?   (हॅलो?)\n[4s] CUSTOMER: Hello?   (हॅलो?)\n[5s] CUSTOMER: Hello?   (हॅलो?)\n[6s] AGENT: Uh Rakesh ji, hello.   (अह राकेश जी नमस्ते।)\n[7s] CUSTOMER: Hello?   (हॅलो?)\n[8s] AGENT: Rakesh ji, hello, this is Rohit speaking from JSW.   (राकेश जी नमस्ते, रोहित बात कर रहा था JSW से।)\n[10s] CUSTOMER: From?\n[12s] AGENT: Are you on site?   (आप साईट पे हैं क्या?)\n[13s] CUSTOMER: Yeah yeah, you are calling from?\n[14s] AGENT: Okay, I will call you in a while. Okay.   (ठीक है मैं आपको करता हूं कुछ देर में। Okay.)",
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  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise (hammering/construction) on the customer's side makes it difficult to hear the conversation clearly.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
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  "status": "ok",
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  "pitch_type_source": "campaign_name:medium",
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  "pitch_score_band": "red",
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  "pitch_coaching_note": "When a customer says they are busy or on-site, secure a firm next step by asking for a specific callback time, such as 'When is a good time to call you back today?'",
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  "rubric_inferred": 0,
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  "geo_flag": 0,
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  "customer_req_date": null,
  "agent_committed_date": null,
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  "created_at": "2026-09-03 09:30:58",
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      "ucid": "34972178417953972",
      "idx": 0,
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      "text_native": "हॅलो?"
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      "text_en": "Uh Rakesh ji, hello.",
      "text_native": "अह राकेश जी नमस्ते।"
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      "text_en": "Hello?",
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      "text_en": "From?",
      "text_native": "From?"
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      "text_native": "ठीक है मैं आपको करता हूं कुछ देर में। Okay."
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