Call 34972178411760960 2026-07-15 · sudeeps · 5:41
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_GP_Opp_Jul26 | General Enquiry | full conversation 65 turns, clean transcript (0% inaudible) | Hindi | 65 | customer_led (campaign_name:medium) |
Audio: clear: The customer's side has some minor background noise, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
7.0/10
short or unclear
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.33
confidence high · +25/−6
from 20 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent asked for the requirements, but the customer deferred sending them, so no specific fields were revalidated on the call.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
did well
Opener acknowledges platform submission
Yes sir, your company was registered for Buldhana. This is a follow-up call regarding your steel procurement. We have spoken before as well.
Discovery (5 Qs, woven naturally)
Which company's do you buy, sir?
Summary
The agent performed a follow-up call with a rolling shutter manufacturer who is an existing contact. The customer's primary concern was JSW's price being too high compared to competitors. The agent successfully conducted discovery, handled the price objection by highlighting the value of an all-inclusive delivered and cut-to-size service, and secured a commitment from the customer to send their specific requirements for a quotation.
Coaching
When a customer defers sending requirements, try to get just one key size on the call to provide an indicative quote and maintain momentum.
Missed:
CL2 Revalidate every field
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Yes sir, your company was registered for Buldhana. This is a follow-up call regarding your steel procurement. We have spoken before as well. The agent correctly identified this as a follow-up call based on a prior registration, which meets the intent of not starting from scratch. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent asked for the requirements, but the customer deferred sending them, so no specific fields were revalidated on the call. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | full | 5 | 2.0 | Which company's do you buy, sir? All five discovery points (application, volume, brands, JSW history, payment terms) were covered naturally within the conversation. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | tell me the requirement, the sizes, I will send you a quotation. As price could not be given without specs, the agent correctly established a clear next step: to send a quote upon receiving the inquiry. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | from my end I will give it to you cut, and delivery will also come to your end. The agent did not re-pitch the portfolio and instead reinforced a relevant advantage (cutting and delivery) to counter the customer's complex logistics. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | I do need it, but the rate calculation is not working out, sir. |
from my end I will give it to you cut, and delivery will also come to your end. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.485 | 115.3s | 122.6s | 103.1s | 43.3s | 186.3 | 0 | 33 | 32 | 11 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
5.4s
Hello?
customer
6.2s
Hello.
agent
7.0s
Uh, Mr. Zumskar from Rama Industries?
अ मिस्टर जुमस्कर फ्रॉम रमा इंडस्ट्री?
customer
9.4s
Yes.
agent
10.3s
Mr. Zumskar, very good evening. Sudeep here from JSW One MSME.
जुमस्कर जी, very good evening. सुदीप here from JSW One MSME.
customer
13.2s
Yes, tell me sir.
हां बोलिए सर।
agent
14.3s
Yes sir, your company was registered for Buldhana. This is a follow-up call regarding your steel procurement. We have spoken before as well. That time you had mentioned that you were going to start this rolling shutter manufacturing business.
हां सर, ये आपकी कंपनी रजिस्टर्ड हुई थी बुलढाणा के लिए। आपके स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल पे है। ऐसे तो आपने पहले भी बात हो चुकी है। That time आपने बताया था कि आप ये रोलिंग शटर मैन्युफैक्चरिंग का बिज़नेस स्टार्ट करने वाले थे।
customer
21.9s
I have started it.
चालू किया ना मैंने।
agent
23.3s
You have started it?
चालू कर दिया आपने इसका?
customer
24.4s
It's been running for twelve years, sir.
चालू, बारा साल से चालू है सर।
agent
26.6s
Oh, it's been running for twelve years? Okay. But sir, we are not receiving any requirements from your end.
अच्छा, बारा साल से चालू है? ओके। बट सर, रिक्वायरमेंट तो आ नहीं रही आपके एंड से हमें।
customer
30.8s
Tell me.
बोलिए ना।
agent
31.7s
That's why I called you. Is there any planning now? Do you need material?
मैं इसीलिए फोन किया था आपको। अभी कुछ प्लानिंग है क्या? मटेरियल लगने वाला है आपको?
customer
34.8s
I do need it, but the rate calculation is not working out, sir. I had placed an order last month.
लगने वाला है लेकिन वो रेट का हिसाब नहीं बैठ रहा ना सर। मैंने तो ऑर्डर की थी पिछले महीने में।
agent
38.8s
Last month? Where are you buying from?
पिछले महीने में? कहां से ले रहे हो आप?
customer
40.8s
I am now bringing it from here, Taloja, and from here, our Wardha.
मैं तो अब इधर तलोजा से ला रहा और इधर अपना वर्धा से ला रहा।
agent
44.8s
You are buying from Taloja and Wardha? Okay. Our warehouse is also in Taloja, sir.
तलोजा एंड वर्धा से ले रहे हो आप? ओके। हमारा हमारा वेयरहाउस भी तलोजा में ही है सर।
customer
48.2s
Now can you tell me if there is any planning, then accordingly I can take the inquiry and from my end
अभी आप मुझे बता सकते हो कुछ प्लानिंग है तो फिर वैसे मैं इंक्वायरी लेके आपको मेरे एंड से
agent
51.0s
That rate issue is coming up in it, sir. Your rate is becoming too high.
वो रेट का मसला आ रहा ना सर उसमें। आपका रेट ज्यादा हो रहा।
customer
53.8s
How much difference is there between our rate and their rate?
कितना डिफरेंस आता है हमारे रेट में और उनके रेट में?
agent
55.8s
If I say more, there is a difference of ten-twelve rupees.
ज्यादा बोलू तो दस-बारह रुपये का डिफरेंस आ रहा।
customer
59.2s
Impossible sir. A difference of ten to twelve rupees cannot happen. Do you buy primary grade or secondary grade?
इम्पॉसिबल सर। दस से बारह रुपये का डिफरेंस आ ही नहीं सकता। आप प्राइमरी में एक लेते हो कि सेकेंडरी में एक लेते हो?
agent
102.5s
GST... Which company's do you buy, sir?
जीएसटी कौनसे कंपनी का लेते हो सर आप?
customer
105.0s
This Essar's comes and Uttam's comes. Tata's also comes.
ये एस्सार का आता और उत्तम का आता। टाटा का भी आता।
agent
109.2s
Okay. Hmm. So if you see in this
अच्छा। हम्म। तो इसमें अगर आप देखेंगे
customer
111.0s
We had brought yours too, right? We had brought it from Taloja.
आपका भी लाया था ना हमने? तलोजा से लाया था हमने।
agent
113.4s
Meaning you have also bought JSW.
जेएसडब्ल्यू भी लिया हुआ है आपने मतलब।
customer
115.2s
Hmm. But that rate problem is coming. I had spoken with you two or three times, sir.
हम्म। लेकिन वो रेट का प्रॉब्लम आ रहा। मैंने आपके साथ बात की थी दो दो-तीन बार सर।
agent
118.8s
Hmm hmm hmm hmm.
हम्म हम्म हम्म हम्म।
customer
120.2s
So that rate is not matching. I had told you that sir, this rate's... do something about the rate, if you do something about the rate... and wasn't there that Asian one in Khopoli before?
तो वो रेट का मेल नहीं बैठ रहा ना। मैं आपके साथ बोला था कि सर ये रेट का रेट का कर दो, रेट का कर दिया तो और वो खापोली में एशियन वाला था ना पहले?
agent
126.8s
Hello? Tell me.
Hello? बोलिए ना।
customer
128.0s
Wasn't there that Asian one in Khopoli before?
खापोली में एशियन वाला था ना पहले?
agent
130.2s
Yes, correct.
हां, बराबर।
customer
130.8s
Yes, so from their side also, we had purchased from there, from Khopoli.
हां, तो उनके तरफ से भी हमारा वहां से खरीदी थी खापोली से।
agent
133.5s
Okay, okay.
ओके, ओके।
customer
134.2s
Yes, my friends were there in that company, so they had arranged it. So, we would pick it up from there, bring it to Taloja, get it cut in the cutter, and load the vehicle from there, from Taloja. That's how the arrangement worked. We used to pick up more from their place, from Asian.
हां, वहां वो मेरे दोस्त थे वो कंपनी में तो उन्होंने सेटिंग करके दिया था वो। तो वहां से उठाने का, तलोजा में लाके कटर में कटवा लेने का, और वहां से गाड़ी भरने की तलोजा से। ऐसा सेटिंग चलता था वो। उनके वहां से एशियन से हम उठाते थे ज्यादा।
agent
146.2s
Now how it is, sir, from my end I will give it to you cut, and delivery will also come to your end.
अभी कैसा है सर, मेरे एंड से मैं आपको कट करके ही दूंगा और आपके एंड पे डिलीवरी भी आ जाएगी।
customer
149.5s
So you tell me about the rate, that this will be the rate. Then I would give you an order of at least twenty-five tons right now.
तो आप रेट का बोलो कि रेट ऐसा लगेगा। तो मैं आपको कम से कम अभी पच्चीस टन की ऑर्डर देता।
agent
154.2s
Yes, if the order quantity is around twenty-five tons
हां, पच्चीस टन के आसपास अगर ऑर्डर क्वांटिटी रहेगा
customer
156.0s
Yes, ours is of twenty-five tons. Sometimes it's sixteen tons, sometimes it's twenty-five tons.
हां, पच्चीस टन की रहती है हमारी। कभी सोला टन की रहती, कभी पच्चीस टन की रहती।
agent
159.2s
But the vehicle, sir, I... you are not allowed to arrange the vehicle in the company. I will give you the delivery at your delivery address.
बट गाड़ी सर, मैं आप गाड़ी लगाना अलाउड नहीं है कंपनी में। मैं आपको डिलीवरी दूंगा आपके डिलीवरी एड्रेस पे।
customer
202.8s
Yes, okay.
हां, ओके।
agent
203.5s
Those Asian people arrange our vehicle.
वो एशियन वाले तो गाड़ी लगाते हैं हमारी।
customer
205.5s
The rules there are different, sir, our rules are different.
वहां का अलग रूल्स है सर, हमारा अलग रूल्स है।
agent
207.2s
It's okay, it works. If you have your vehicle, then your vehicle. No such problem.
ठीक है, चलता ना। कोई तुम्हारी गाड़ी होंगी तो तुम्हारी गाड़ी। ऐसी कोई दिक्कत नहीं।
customer
210.5s
Right? So tell me the requirement, the sizes, I will send you a quotation. I will get the pricing done, sir, from my end, the best of the best.
है ना? तो मेरेको रिक्वायरमेंट, साइजेस बताओ, मैं आपको कोटेशन सेंड करता हूं। प्राइसिंग मैं करवा दूंगा सर मेरे एंड से बेस्ट टू बेस्ट।
agent
214.8s
Okay, I will send you the order tomorrow.
ठीक है, मैं आपको कल ऑर्डर भेजता।
customer
216.8s
Tomorrow order means you will send the inquiry tomorrow, right?
कल ऑर्डर मतलब इंक्वायरी कल भेजोगे आप, बराबर?
agent
218.8s
Yes, I will send it to you tomorrow. Otherwise, I will send it in the evening.
हां, कल भेजता मैं आपको। नहीं तो शाम को भेजूंगा।
customer
221.5s
I will WhatsApp you, this is a system number, don't call on this. I will
मैं WhatsApp करूंगा, ये सिस्टम का नंबर है, इसपे कॉल मत करना आप। मैं आपको
agent
224.0s
Okay, WhatsApp me from your number.
ठीक है, आपके नंबर से WhatsApp करो मुझे।
customer
226.0s
Yes. Our payment terms, sir, are 100% advance before the order.
हां। पेमेंट टर्म्स सर हमारा हंड्रेड परसेंट एडवांस रहता है बिफोर ऑर्डर।
agent
228.2s
Yes, absolutely, no problem. 100% payment will come to your account. Yes. Then arrange the vehicle, otherwise I'll send our vehicle. No such problem.
हां, बिलकुल बिलकुल, कोई दिक्कत नहीं। हंड्रेड परसेंट पेमेंट अकाउंट पे आ जाएगा आपके। हां। फिर गाड़ी लगवाना नहीं तो हमारी गाड़ी भेजता। ऐसी कोई दिक्कत नहीं।
customer
234.2s
Yes, that will work. I
हां, चलेगा। मैं
agent
235.0s
We make 100% payment, sir.
हम पेमेंट हंड्रेड परसेंट कर देते सर।
customer
236.8s
As soon as your payment is reflected, I will call from here and
जैसे ही आपका पेमेंट रिफ्लेक्ट होगा ना, मैं यहां से कॉल करके
agent
239.0s
Oh, those Asian people don't even ask us for payment, that's the kind of relationship we have with them.
अरे वो एशियन वाले तो हमारे को पेमेंट का भी नहीं बोलते, इतना हमारा संबंध हो गया उनके साथ।
customer
242.8s
Hmm hmm hmm hmm. Understood. Now you are saying
हम्म हम्म हम्म हम्म। समझ गया। अभी आप बोल रहे हो
agent
245.0s
It's okay, no problem sir. You will understand when we have orders, when our payment comes.
ठीक है, कोई दिक्कत नहीं सर। आपको समझ में आएगा जब अपने ऑर्डर होंगी, पेमेंट आएगा हमारा।
customer
249.8s
Yes yes yes.
हां हां हां।
agent
250.8s
Yes.
हां।
customer
251.5s
Okay. Zumskar, Mr. Zumskar, I will WhatsApp you now. You send me the requirement then, okay?
ठीक है। जुमस्कर, जुमस्कर जी, मैं आपको WhatsApp करता हूं अभी। आप मेरेको रिक्वायरमेंट भेज दो फिर, ओके?
agent
255.2s
Okay, okay, okay, okay.
ठीक है, ओके, ओके, ओके, ओके।
customer
257.0s
Okay. Thank you so much. Bye.
ठीक है। थैंक यू सो मच। बाय।
agent
258.8s
Okay, thank you.
ओके, थैंक यू।