{
  "ucid": "34972178411582972",
  "call_date": "2026-07-15",
  "start_time": "2026-07-15 17:13:49",
  "end_time": "2026-07-15 17:17:58",
  "duration_sec": 249,
  "campaign": "IS_MFG_CR_GI_Coated_Opp_Jul26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA537d82e3f24f10c444bb244bc0a097b4.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "AgentHangup",
  "excel_row": 92,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"14555\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"89035880fac39fb1600c327ec7b1d1c1/12246527033389566848\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"हैल ह हैलो।\",\"channel\":1,\"start\":3.799875,\"end\":4.599875},{\"transcript\":\"हैल हैलो।\",\"channel\":0,\"start\":4.399875,\"end\":5.199875},{\"transcript\":\"हाँ हाँ।\",\"channel\":1,\"start\":5.399875,\"end\":6.199875},{\"transcript\":\"ये ेनी क्रेडकस।\",\"channel\":0,\"start\":5.799875,\"end\":7.399875},{\"transcript\":\"हाँ हाँ बोलिए।\",\"channel\":1,\"start\":7.799875,\"end\":8.799875},{\"transcript\":\"ना नमस्ते सर मैं अदित्य पॉइंट े बोल रहा हूँ जी एस डब्यू वॅन फ्लैटडाउंड पे आपकी कंपनी रजिस्टर्ड की हमारे याम पे स्टील रेक्विरेमेंट का रिगार्डिंग करेंटली है सर ई विल आपको रेक्वरेमेंट कोई मटेरि में।\",\"channel\":0,\"start\":9.199875,\"end\":21.399875},{\"transcript\":\"हाँ ाँ हाँ।\",\"channel\":1,\"start\":17.999875,\"end\":18.999875},{\"transcript\":\"ए एम एस ने।\",\"channel\":1,\"start\":22.399875,\"end\":23.399875},{\"transcript\":\"हाँ हाँ आई म एक स्टेटमें।\",\"channel\":0,\"start\":24.199875,\"end\":25.399875},{\"transcript\":\"ओभी।\",\"channel\":1,\"start\":24.799875,\"end\":25.399875},{\"transcript\":\"शी  शीट कॉयल फॉर्म टू।\",\"channel\":0,\"start\":25.599875,\"end\":27.199875},{\"transcript\":\"हाँ एम एस सीठ पॉइंट एयठ पॉइंट एयठ वॅन एम एम।\",\"channel\":1,\"start\":25.999875,\"end\":29.799875},{\"transcript\":\"ओ  पॉइंट एयठ वॅन है माम्।\",\"channel\":0,\"start\":31.199875,\"end\":32.599875},{\"transcript\":\"पा पॉइंट सिक्स हाँ और पॉइंट सिक्स क्या रेट है हाँ अच्छार।\",\"channel\":1,\"start\":31.399875,\"end\":36.199875},{\"transcript\":\"फन पॉइंट सिक्स।\",\"channel\":0,\"start\":33.399875,\"end\":34.399875},{\"transcript\":\"सर सर एक ये कौनसा मत लिे।\",\"channel\":0,\"start\":36.199875,\"end\":40.399875},{\"transcript\":\"स सी आर सी मट्रील।\",\"channel\":1,\"start\":36.799875,\"end\":37.999875},{\"transcript\":\"सी पी आर सी एम एस।\",\"channel\":1,\"start\":41.199875,\"end\":43.999875},{\"transcript\":\"अच अच्छा सी आर पी आर वॅन एके सी आर टुआ था।\",\"channel\":0,\"start\":43.599875,\"end\":46.999875},{\"transcript\":\"स सी आर सी सी ए एम एस लोकंड।\",\"channel\":1,\"start\":48.199875,\"end\":50.399875},{\"transcript\":\"ओके के ओके स्टैंड आपको ये चाहिए क्या बारह पच्चास में।\",\"channel\":0,\"start\":50.999875,\"end\":54.399875},{\"transcript\":\"ह हर।\",\"channel\":1,\"start\":51.399875,\"end\":52.199875},{\"transcript\":\"बा ब र ह सौ पच्चास हाँ बारह सौ पच्चास पच्चीस सौ।\",\"channel\":1,\"start\":55.399875,\"end\":57.999875},{\"transcript\":\"हा मैं बचा ई एम ार हजारचीजसो ठीक है सर कितना रिटर्न ैसे थैंक यू फिर उस हिसाब से मुझ डालना पड़ेगा बिसट तो आधे घंटे में बता दूंगा रसबहसे कोई इश्यू नहीं है।\",\"channel\":0,\"start\":57.599875,\"end\":67.199875},{\"transcript\":\"ठीक ठीक है।\",\"channel\":1,\"start\":66.199875,\"end\":66.799875},{\"transcript\":\"हा हाँ ये मंथ में मेरा रेक्विरेमेंट अंदरस्टैंड करी हे।\",\"channel\":1,\"start\":67.999875,\"end\":71.599875},{\"transcript\":\"प परएस क्यों जहता है कि ये।\",\"channel\":0,\"start\":72.399875,\"end\":74.799875},{\"transcript\":\"मै ं  सप्लायर हू।\",\"channel\":1,\"start\":72.799875,\"end\":73.999875},{\"transcript\":\"ओके ओके ओके तो मैं परसकेदशन पकड़ हाँ हाँ समझ रहा ह सर ट्रेडर हैा पतलोपोरहेहै।\",\"channel\":0,\"start\":74.999875,\"end\":80.799875},{\"transcript\":\"ससप्लाय ो सो\",\"channel\":1,\"start\":76.199875,\"end\":78.999875},{\"transcript\":\"रर रिडर है टरेटर है।\",\"channel\":1,\"start\":80.599875,\"end\":83.199875},{\"transcript\":\"स हाँ तो सर ये जो आपने तीन एस के ो बताए ये आपको क्या बोलते है इसको परटन चाहिए क्या आपको एसकी टर्न टेम चाहिए।\",\"channel\":0,\"start\":82.399875,\"end\":90.999875},{\"transcript\":\"हाँ हाँ हाँ ये दसतन मिक्स है मटिल।\",\"channel\":1,\"start\":92.799875,\"end\":95.999875},{\"transcript\":\"ए नेक्स्ट सेकंड मतलब फिर एक मतलब समझ लीजिए पॉइंट एयड आपको कितना टं चाहिए।\",\"channel\":0,\"start\":95.599875,\"end\":100.999875},{\"transcript\":\"पॉ पॉइंट एयठ मुझे एक तीन चार टन लगता है पॉइंट सिक्स का चार टन और वॅन एवेन का चार टन यानी बारह टन जैसा लगता है बारह पंद्रह टन जाता है हूँ।\",\"channel\":1,\"start\":100.399875,\"end\":112.599875},{\"transcript\":\"ती तीन चारटान।\",\"channel\":0,\"start\":104.199875,\"end\":105.399875},{\"transcript\":\"हाँ हाँ।\",\"channel\":0,\"start\":107.199875,\"end\":107.999875},{\"transcript\":\"हाँ हाँ भारा टरन ठीक है सर मुझे आधे घंटे का टाइम दीजिए मैं चेक करके बताता हूँ आपको ये और ये एडसेट का लोकेशन क्या रहेगा।\",\"channel\":0,\"start\":110.399875,\"end\":118.599875},{\"transcript\":\"हा कहाँ पे आएगेये कहाँ पे आपका।\",\"channel\":1,\"start\":116.799875,\"end\":118.799875},{\"transcript\":\"हा मोस्टली सल।\",\"channel\":0,\"start\":119.599875,\"end\":121.399875},{\"transcript\":\"हालोकेशनट र\",\"channel\":1,\"start\":119.799875,\"end\":122.599875},{\"transcript\":\"हा घाटको पर ना हम तलोजैसे लेंगे सर।\",\"channel\":0,\"start\":122.199875,\"end\":124.599875},{\"transcript\":\"ठी चलोजैसे दोगार।\",\"channel\":1,\"start\":125.599875,\"end\":126.999875},{\"transcript\":\"हाँ हाँ हाँ।\",\"channel\":0,\"start\":127.199875,\"end\":128.199875},{\"transcript\":\"ज  डाइरेक्ट एक ह डाइरेक्ट आपका है।\",\"channel\":1,\"start\":127.599875,\"end\":129.799875},{\"transcript\":\"जी हाँ सर हमारा हम डा सप्लाई करेंगे आपको विथ आवर ट्रांसपोर्टेशन कॉस्ट भी मैं इन्क्लूड करवा दूंगाँ।\",\"channel\":0,\"start\":130.399875,\"end\":137.599875},{\"transcript\":\"जी यहाँ पे आपके तीन आपने कौन सा बोला सर घाटकों पर मैं आप का।\",\"channel\":0,\"start\":138.799875,\"end\":141.799875},{\"transcript\":\"ठीक ठीक है।\",\"channel\":1,\"start\":139.199875,\"end\":139.999875},{\"transcript\":\"स स्ाटकोवर मेंना।\",\"channel\":1,\"start\":141.999875,\"end\":143.199875},{\"transcript\":\"या ये है क्या मह महावली सिंह ाल पाइप लाइन।\",\"channel\":0,\"start\":143.599875,\"end\":147.799875},{\"transcript\":\"हाब हाँ वो हाँ ऑफिस का हाँ ऑफिस के।\",\"channel\":1,\"start\":146.599875,\"end\":150.999875},{\"transcript\":\"यह यही वाला है कैसे प हाँ य यहीं पे मटेरियल आएगा कीं किधर आएगा सर।\",\"channel\":0,\"start\":148.599875,\"end\":153.399875},{\"transcript\":\"नही नहीं नहीं मटरी आएगा मैं डाइरेक्ट क्लाइंट के पास भेज दूंगा।\",\"channel\":1,\"start\":153.199875,\"end\":157.199875},{\"transcript\":\"ह ।\",\"channel\":0,\"start\":154.199875,\"end\":157.599875},{\"transcript\":\"ह  मजरी।\",\"channel\":1,\"start\":157.399875,\"end\":158.199875},{\"transcript\":\"हा मतलब हाँ नहीं मतलब मैं बो रहाहूँ मैं डेलिवरी लोकेशन क्या होगा हा पूछ ाँ।\",\"channel\":0,\"start\":158.199875,\"end\":161.999875},{\"transcript\":\"अ अँधेरी अँधेरी रहेगा बस अँधेरी लटको पर मरोल।\",\"channel\":1,\"start\":164.199875,\"end\":169.199875},{\"transcript\":\"हहा।\",\"channel\":0,\"start\":166.399875,\"end\":166.999875},{\"transcript\":\"हा ओके हैं क्या की मेरे को लोकेशन भी लगता है क्योंकि वो मान लेंगे मै इसलिए मैं बूरा  से।\",\"channel\":0,\"start\":168.199875,\"end\":174.799875},{\"transcript\":\"ह अँधे ही डाल दो ना चलेगा।\",\"channel\":1,\"start\":174.399875,\"end\":176.399875},{\"transcript\":\"मेो टाइम पे लना त मेरे को व्हाट्सएप करदेंगे सर लोकेशन तो मैं क्या है डाल दूंगा उसके।\",\"channel\":0,\"start\":175.199875,\"end\":182.399875},{\"transcript\":\"हा हा।\",\"channel\":1,\"start\":178.799875,\"end\":179.599875},{\"transcript\":\"अँ अधेरी अंधेरी डाल दो ना मुझे रेट दे दो ना रेट जमेंगे तो मैं दे दूंगा।\",\"channel\":1,\"start\":181.999875,\"end\":185.999875},{\"transcript\":\"अच्छा ् अंधेरी ओके।\",\"channel\":0,\"start\":184.799875,\"end\":187.999875},{\"transcript\":\"हाँ हाँ।\",\"channel\":1,\"start\":186.399875,\"end\":187.399875},{\"transcript\":\"ठीक ठीक है सर कोई इश्यू नहीं है।\",\"channel\":0,\"start\":188.599875,\"end\":190.999875},{\"transcript\":\"हाँ हाँ।\",\"channel\":1,\"start\":191.199875,\"end\":192.399875},{\"transcript\":\"म   ंथीकि और ये बतानेता है मंथलें कितना टाम लगता है आपको स्ा लै।\",\"channel\":0,\"start\":191.799875,\"end\":196.799875},{\"transcript\":\"हर हर ठन बारह ठन।\",\"channel\":1,\"start\":195.599875,\"end\":197.399875},{\"transcript\":\"ठी  मरको।\",\"channel\":0,\"start\":196.999875,\"end\":198.199875},{\"transcript\":\"ठीक है ठीकै।\",\"channel\":1,\"start\":197.999875,\"end\":198.599875},{\"transcript\":\"हा तलब आपका टोटल रेक्विरेमेंट मतलब बारह टाइम ही है क्य ऑभी नह आपको ै।\",\"channel\":0,\"start\":198.599875,\"end\":204.399875},{\"transcript\":\"एक एक रेट जमनेगा ना तो क्वांटिटी पड़ेगा आपका रेट मिल जमेगा पड़ेगा रेट हाँ।\",\"channel\":1,\"start\":203.399875,\"end\":208.799875},{\"transcript\":\"हाँ मै हाँ ओके।\",\"channel\":0,\"start\":205.799875,\"end\":207.999875},{\"transcript\":\"ओके ओ सर ठीक है मैं व्हाट्सैप कर देता हूँ आपको मोतलो मैं अपने डीटेल्स व्हाट्सएप पर देता हूँ प्राइवेट नंबर पे मैं ये बलाथा प।\",\"channel\":0,\"start\":209.199875,\"end\":218.599875},{\"transcript\":\"ओीवहाट्सएप पररहे हैं।\",\"channel\":1,\"start\":212.599875,\"end\":213.999875},{\"transcript\":\"ठीक चलेगा च् ठीक है भेजवालो।\",\"channel\":1,\"start\":216.999875,\"end\":219.399875},{\"transcript\":\"हा पका गुड नेम सर।\",\"channel\":0,\"start\":219.599875,\"end\":220.999875},{\"transcript\":\"राज ाजीश।\",\"channel\":1,\"start\":221.199875,\"end\":222.199875},{\"transcript\":\"हाँी ा जी ओके सर ठीक है।\",\"channel\":0,\"start\":221.799875,\"end\":224.399875},{\"transcript\":\"हाँ जी हाँ।\",\"channel\":1,\"start\":223.199875,\"end\":224.199875},{\"transcript\":\"ओक थैंक यू सर।\",\"channel\":0,\"start\":224.599875,\"end\":225.599875},{\"transcript\":\"ओक ओके।\",\"channel\":1,\"start\":225.799875,\"end\":226.599875},{\"transcript\":\"एे बिंदु  ।\",\"channel\":0,\"start\":226.399875,\"end\":227.799875},{\"transcript\":\"हाप।\",\"channel\":1,\"start\":228.799875,\"end\":229.399875},{\"transcript\":\"हमर।\",\"channel\":0,\"start\":229.399875,\"end\":229.989875},{\"transcript\":\"ओ।\",\"channel\":1,\"start\":230.399875,\"end\":230.9}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178411582972,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178411582972,\"CallDate\":\"2026-07-15\",\"StartTime\":\"2026-07-15 17:13:49\",\"EndTime\":\"2026-07-15 17:17:58\",\"CallDuration\":\"00:04:09\",\"CampaignName\":\"IS_MFG_CR_GI_Coated_Opp_Jul26\",\"Disposition\":\"Interested\",\"AgentName\":\"Aditya Pandey\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"AgentHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA537d82e3f24f10c444bb244bc0a097b4.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-15\",\"CallStartTime\":\"2026-07-15 17:13:49\",\"CallEndTime\":\"2026-07-15 17:17:58\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
  "audio_path": "/data/audio/34972178411582972__DIA537d82e3f24f10c444bb244bc0a097b4.mp3",
  "audio_bytes": 693360,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 87,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 231.12,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[6s] CUSTOMER: Hello.\n[6s] AGENT: Hello.\n[7s] CUSTOMER: Yes.   (हां)\n[7s] AGENT: Devani Traders?\n[8s] CUSTOMER: Yes, speak.   (हां बोलिए।)\n[9s] AGENT: Hello sir, I am Aditya Pandey calling from the JSW One platform. Your company is registered with us regarding steel requirements. Do you currently have any requirement for any material, sir?   (नमस्ते सर, मैं आदित्य पांडे बोल रहा हूं JSW One प्लेटफॉर्म से। आपकी कंपनी रजिस्टर किया हुआ है हमारे यहां पे स्टील रिक्वायरमेंट के रिगार्डिंग। करेंटली है सर आपको रिक्वायरमेंट कोई मटेरियल में?)\n[15s] CUSTOMER: In MS?   (MS में?)\n[16s] AGENT: Yes, in MS sheet. Sheet, coil form.   (हां MS शीट में। शीट, कॉइल फॉर्म।)\n[18s] CUSTOMER: point eight, point eight, one mm.\n[20s] AGENT: point eight, one mm.\n[22s] CUSTOMER: Yes, and point six. What is the rate? Yes, CR, CR sheet.   (हां और point six। क्या रेट है? हां, CR, CR sheet.)\n[24s] AGENT: Sorry, which material is this?   (सॉरी, ये कौन सा मटेरियल है ये?)\n[26s] CUSTOMER: CR sheet.\n[27s] AGENT: MS's CR.   (MS का CR.)\n[28s] CUSTOMER: Is it CR one or CR two, sir?   (CR one है के CR two है सर?)\n[30s] AGENT: It's CR sheet, MS, iron.   (CR sheet है MS, लोखंड।)\n[32s] CUSTOMER: Okay okay.\n[32s] AGENT: Do you need this in twelve fifty?   (आपको ये चाहिए क्या बारह पचास में?)\n[35s] CUSTOMER: Twelve hundred fifty, yes twelve hundred fifty, twenty-five hundred.   (बारह सौ पचास, हां बारह सौ पचास, पच्चीस सौ।)\n[36s] AGENT: Twelve fifty, yes twelve fifty, twenty-five hundred.   (बारह पचास, हां बारह पचास, पच्चीस सौ।)\n[38s] CUSTOMER: Okay sir.   (ठीक है सर।)\n[38s] AGENT: How many tons is it? What is it? Because I will have to enter it in the system accordingly. So I will tell you the rates in half an hour, no issue.   (कितना टन है? क्या है? क्योंकि उस हिसाब से मुझे डालना पड़ेगा सिस्टम में। तो आधे घंटे में बता दूंगा रेट्स वैसे, कोई इशू नहीं है।)\n[43s] CUSTOMER: Yes, my monthly requirement is of ten tons.   (हां, ये मंथली मेरा रिक्वायरमेंट दस टन का रहता है।)\n[45s] AGENT: Is it per SKU wise or this?   (पर SKU वाइज रहता है की ये?)\n[47s] CUSTOMER: Okay okay.\n[48s] AGENT: I'll consider ten tons per SKU... yes yes, I understood sir. You are a trader, I mean.   (मैं पर SKU दस टन पकड़ हां हां, समझ गया सर। ट्रेडर हैं आप मतलब।)\n[50s] CUSTOMER: I am a trader, a trader.   (ट्रेडर है, ट्रेडर है।)\n[52s] AGENT: Yes yes. So sir, these three SKUs that you mentioned, do you need them, what do you call it, per ton? Do you need ton ton per SKU?   (हां हां। तो सर ये जो आपने तीन SKU बताए हैं, ये आपको क्या बोलते इसको, पर टन चाहिए क्या? आपको पर SKU टन टन चाहिए?)\n[57s] CUSTOMER: Yes yes, this ten tons is mixed material.   (हां हां, ये दस टन मिक्स है मटेरियल।)\n[58s] AGENT: Is it mixed? Meaning then, for example, how many tons of point eight do you need?   (मिक्स है क्या? मतलब फिर एक मतलब समझ लीजिए point eight आपको कितना टन चाहिए?)\n[61s] CUSTOMER: I need about three-four tons of point eight. Four tons of point six and four tons of one mm. Meaning it's about twelve tons. Like twelve-fifteen tons.   (point eight मुझे एक तीन-चार टन लगता है। point six का चार टन और one mm का चार टन। यानी बारह टन जैसा लगता है। बारह-पंद्रह टन जैसा।)\n[66s] AGENT: Twelve tons.   (बारह टन।)\n[66s] AGENT: Okay sir, give me half an hour's time, I will check and tell you about this. And what will be its location? Where are you from?   (ठीक है सर, मुझे आधे घंटे का टाइम दीजिए, मैं चेक करके बताता हूं आपको ये। और ये इसका लोकेशन क्या रहेगा? आप कहां से हैं आप?)\n[70s] CUSTOMER: Ghatkopar.   (घाटकोपर।)\n[72s] AGENT: Ghatkopar, right? We will give it from Taloja, sir.   (घाटकोपर ना? हम तलोज़ा से देंगे सर।)\n[73s] CUSTOMER: You will give from Taloja.   (तलोज़ा से देंगे।)\n[74s] AGENT: Yes.   (हां।)\n[75s] CUSTOMER: Is it direct? Is it directly yours?   (डायरेक्ट है क्या? डायरेक्ट आपका है?)\n[76s] AGENT: Yes sir, we will supply directly to you. I will also get our transportation cost included.   (हां सर, हमारा हम डायरेक्ट सप्लाई करेंगे आपको। विथ आवर ट्रांसपोर्टेशन कॉस्ट भी मैं इंक्लूड करवा दूंगा।)\n[81s] AGENT: Here your three... which one did you say sir? Yours in Ghatkopar?   (यहां पे आपके तीन आपने कौनसा बोला सर? घाटकोपर में आपका?)\n[83s] CUSTOMER: In Ghatkopar, yes.   (घाटकोपर में हां।)\n[84s] AGENT: Is it this one? Mahabali Singh Chawl, Pipeline   (ये है क्या? महाबली सिंह चॉल, पाइपलाइन)\n[86s] CUSTOMER: Yes that, yes, that's the address.   (हां वो हां, वही एड्रेस है।)\n[87s] AGENT: Will the material come here or somewhere else, sir?   (यहीं पे मटेरियल आएगा कि किधर आएगा सर?)\n[88s] CUSTOMER: No no, the material will come, I will send the material directly to the client.   (नहीं नहीं, मटेरियल आएगा, मैं डायरेक्ट क्लाइंट के पास भेज दूंगा मटेरियल।)\n[91s] AGENT: No no, I mean, I was asking what the delivery location will be.   (नहीं नहीं, मतलब मैं बोल रहा हूं ना, डिलीवरी लोकेशन क्या होगा, मैं पूछ रहा था।)\n[95s] CUSTOMER: Andheri, it will just be Andheri. Andheri, Ghatkopar and Marol.   (अंधेरी, अंधेरी रहेगा बस। अंधेरी, घाटकोपर एंड मरोल।)\n[98s] AGENT: Okay. No, the thing is I also need that location because I have to enter it, that's why I was asking you.   (ओके। नहीं क्या है कि मेरेको वो लोकेशन भी लगता है क्योंकि वो डालने के लिए, इसलिए मैं पूछ रहा था आपसे।)\n[101s] CUSTOMER: Just put Andheri, it will work.   (अंधेरी डाल दो ना, चलेगा।)\n[103s] AGENT: Yes, Andheri   (हां, अंधेरी)\n[104s] AGENT: Will you WhatsApp me the location, sir? So I can enter it in there.   (मेरेको WhatsApp कर देंगे सर लोकेशन? तो मैं क्या है डाल दूंगा उसमें।)\n[106s] CUSTOMER: Andheri, just put Andheri. Give me the rate. If the rates are suitable then   (अंधेरी, अंधेरी डाल दो ना। मुझे रेट दे दो ना। रेट जमेंगे तो)\n[108s] AGENT: Oh, Andheri. Okay.   (अच्छा अंधेरी। ओके।)\n[110s] AGENT: Okay sir, no issue.   (ठीक है सर, कोई इशू नहीं है।)\n[112s] CUSTOMER: Yes.   (हां।)\n[112s] AGENT: How much monthly... and can you tell me how many tons you need monthly in supply?   (मंथली कितना और ये बता सकते हैं मंथली कितना टन लगता है आपको सप्लाई में?)\n[114s] CUSTOMER: Twelve tons, twelve tons.   (बारह टन, बारह टन।)\n[116s] AGENT: Meaning your total requirement is only twelve tons or do you need more? I was just asking.   (मतलब आपका टोटल रिक्वायरमेंट बारह टन ही है कि और भी लगता है आपको? ऐसे मैं पूछ रहा था।)\n[118s] CUSTOMER: If the rate is suitable, the quantity will increase. If I find your rate suitable, it will increase.   (एक रेट जमेगा ना, तो क्वांटिटी बढ़ेगा। आपका रेट मुझे जमेगा तो बढ़ेगा।)\n[121s] AGENT: Okay sir, alright. I will WhatsApp you.   (ओके सर, ठीक है। मैं WhatsApp कर देता हूं आपको।)\n[123s] AGENT: I mean, I will WhatsApp my details from my private number. That's what I was saying.   (मतलब मैं अपने डिटेल्स WhatsApp कर देता हूं प्राइवेट नंबर से। मैं ये बोल रहा था।)\n[125s] CUSTOMER: That's fine, okay, send it.   (चलेगा, ठीक है, भेज दो ना।)\n[127s] AGENT: Your good name, sir?   (आपका गुड नेम सर?)\n[128s] CUSTOMER: Rajesh.   (राजेश।)\n[129s] AGENT: Rajesh. Okay sir, alright.   (राजेश। ओके सर, ठीक है।)\n[130s] AGENT: Thank you, sir.   (थैंक यू सर।)\n[131s] CUSTOMER: Okay.   (ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 67,
  "connected": 1,
  "audio_notes": "clear: Some background noise from a call center environment, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "67 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 7.5,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\"]",
  "pitch_coaching_note": "When a customer asks for a rate, use it as a chance for discovery; ask what price they get now and from whom, so you can provide a truly competitive landed cost.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a trader, inquired about pricing for CR sheets in three thicknesses (0.8mm, 1mm, 0.6mm) for a total requirement of 12-15 tons for delivery in the Mumbai area. The agent gathered the material specifications and delivery locations (Andheri/Ghatkopar/Marol) and identified the customer's monthly usage. The call concluded with the agent promising to send a quote via WhatsApp within 30 minutes.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello sir, I am Aditya Pandey calling from the JSW One platform. Your company is registered with us regarding steel requirements.\", \"comment\": \"Agent correctly referenced the customer's registration on the JSW One platform at the start of the call.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"Sorry, which material is this? ... Do you need this in twelve fifty? ... How many tons is it? ... And what will be its location?\", \"comment\": \"Agent successfully revalidated product, size, quantity, and location, but failed to ask for the customer's required delivery timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"You are a trader, I mean. ... can you tell me how many tons you need monthly in supply?\", \"comment\": \"Agent identified the customer's business type (trader) and monthly tonnage, but missed asking about current brands, JSW share, or payment terms.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"evidence\": \"So I will tell you the rates in half an hour, no issue.\", \"comment\": \"Agent did not provide a price but correctly set a specific timeline (half an hour) to revert with rates.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"evidence\": \"Yes sir, we will supply directly to you. I will also get our transportation cost included.\", \"comment\": \"Agent avoided a generic pitch and instead reinforced a relevant benefit (direct supply with transport cost) when prompted.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"When a customer asks for a rate, use it as a chance for discovery; ask what price they get now and from whom, so you can provide a truly competitive landed cost.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"Give me the rate. If the rates are suitable then\", \"response\": \"Okay sir, no issue. ... I will WhatsApp you.\"}], \"call_summary\": \"The customer, a trader, inquired about pricing for CR sheets in three thicknesses (0.8mm, 1mm, 0.6mm) for a total requirement of 12-15 tons for delivery in the Mumbai area. The agent gathered the material specifications and delivery locations (Andheri/Ghatkopar/Marol) and identified the customer's monthly usage. The call concluded with the agent promising to send a quote via WhatsApp within 30 minutes.\"}",
  "error": null,
  "latency_ms": 49863,
  "input_tokens": 4908,
  "output_tokens": 849,
  "created_at": "2026-09-03 09:31:06",
  "sentiment": "positive",
  "sentiment_score": 0.682,
  "sentiment_confidence": "high",
  "pos": 10,
  "neg": 1,
  "lex_hits": 19,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.623,
  "agent_talk_sec": 65.6,
  "customer_talk_sec": 39.7,
  "dead_air_sec": 143.7,
  "longest_monologue_sec": 5.5,
  "agent_wpm": 347.6,
  "interruptions": 0,
  "agent_turns": 36,
  "customer_turns": 31,
  "discovery_qs": 22,
  "words_agent": 380,
  "words_customer": 198,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178411582972",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.81,
      "end_s": 6.18,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178411582972",
      "idx": 1,
      "speaker": "agent",
      "start_s": 6.3,
      "end_s": 6.63,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178411582972",
      "idx": 2,
      "speaker": "customer",
      "start_s": 7.1,
      "end_s": 7.3,
      "text_en": "Yes.",
      "text_native": "हां"
    },
    {
      "ucid": "34972178411582972",
      "idx": 3,
      "speaker": "agent",
      "start_s": 7.3,
      "end_s": 8.1,
      "text_en": "Devani Traders?",
      "text_native": "Devani Traders?"
    },
    {
      "ucid": "34972178411582972",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.4,
      "end_s": 8.89,
      "text_en": "Yes, speak.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.4,
      "end_s": 14.9,
      "text_en": "Hello sir, I am Aditya Pandey calling from the JSW One platform. Your company is registered with us regarding steel requirements. Do you currently have any requirement for any material, sir?",
      "text_native": "नमस्ते सर, मैं आदित्य पांडे बोल रहा हूं JSW One प्लेटफॉर्म से। आपकी कंपनी रजिस्टर किया हुआ है हमारे यहां पे स्टील रिक्वायरमेंट के रिगार्डिंग। करेंटली है सर आपको रिक्वायरमेंट कोई मटेरियल में?"
    },
    {
      "ucid": "34972178411582972",
      "idx": 6,
      "speaker": "customer",
      "start_s": 15.4,
      "end_s": 15.9,
      "text_en": "In MS?",
      "text_native": "MS में?"
    },
    {
      "ucid": "34972178411582972",
      "idx": 7,
      "speaker": "agent",
      "start_s": 16.3,
      "end_s": 17.8,
      "text_en": "Yes, in MS sheet. Sheet, coil form.",
      "text_native": "हां MS शीट में। शीट, कॉइल फॉर्म।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 8,
      "speaker": "customer",
      "start_s": 18.2,
      "end_s": 19.8,
      "text_en": "point eight, point eight, one mm.",
      "text_native": "point eight, point eight, one mm."
    },
    {
      "ucid": "34972178411582972",
      "idx": 9,
      "speaker": "agent",
      "start_s": 20.5,
      "end_s": 21.2,
      "text_en": "point eight, one mm.",
      "text_native": "point eight, one mm."
    },
    {
      "ucid": "34972178411582972",
      "idx": 10,
      "speaker": "customer",
      "start_s": 21.5,
      "end_s": 23.8,
      "text_en": "Yes, and point six. What is the rate? Yes, CR, CR sheet.",
      "text_native": "हां और point six। क्या रेट है? हां, CR, CR sheet."
    },
    {
      "ucid": "34972178411582972",
      "idx": 11,
      "speaker": "agent",
      "start_s": 24.1,
      "end_s": 25.6,
      "text_en": "Sorry, which material is this?",
      "text_native": "सॉरी, ये कौन सा मटेरियल है ये?"
    },
    {
      "ucid": "34972178411582972",
      "idx": 12,
      "speaker": "customer",
      "start_s": 26.1,
      "end_s": 26.7,
      "text_en": "CR sheet.",
      "text_native": "CR sheet."
    },
    {
      "ucid": "34972178411582972",
      "idx": 13,
      "speaker": "agent",
      "start_s": 27.1,
      "end_s": 27.7,
      "text_en": "MS's CR.",
      "text_native": "MS का CR."
    },
    {
      "ucid": "34972178411582972",
      "idx": 14,
      "speaker": "customer",
      "start_s": 28.0,
      "end_s": 29.0,
      "text_en": "Is it CR one or CR two, sir?",
      "text_native": "CR one है के CR two है सर?"
    },
    {
      "ucid": "34972178411582972",
      "idx": 15,
      "speaker": "agent",
      "start_s": 29.6,
      "end_s": 31.1,
      "text_en": "It's CR sheet, MS, iron.",
      "text_native": "CR sheet है MS, लोखंड।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 16,
      "speaker": "customer",
      "start_s": 31.6,
      "end_s": 32.2,
      "text_en": "Okay okay.",
      "text_native": "Okay okay."
    },
    {
      "ucid": "34972178411582972",
      "idx": 17,
      "speaker": "agent",
      "start_s": 32.2,
      "end_s": 34.0,
      "text_en": "Do you need this in twelve fifty?",
      "text_native": "आपको ये चाहिए क्या बारह पचास में?"
    },
    {
      "ucid": "34972178411582972",
      "idx": 18,
      "speaker": "customer",
      "start_s": 34.6,
      "end_s": 36.0,
      "text_en": "Twelve hundred fifty, yes twelve hundred fifty, twenty-five hundred.",
      "text_native": "बारह सौ पचास, हां बारह सौ पचास, पच्चीस सौ।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 19,
      "speaker": "agent",
      "start_s": 36.0,
      "end_s": 37.5,
      "text_en": "Twelve fifty, yes twelve fifty, twenty-five hundred.",
      "text_native": "बारह पचास, हां बारह पचास, पच्चीस सौ।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 20,
      "speaker": "customer",
      "start_s": 37.5,
      "end_s": 38.0,
      "text_en": "Okay sir.",
      "text_native": "ठीक है सर।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 21,
      "speaker": "agent",
      "start_s": 38.0,
      "end_s": 42.0,
      "text_en": "How many tons is it? What is it? Because I will have to enter it in the system accordingly. So I will tell you the rates in half an hour, no issue.",
      "text_native": "कितना टन है? क्या है? क्योंकि उस हिसाब से मुझे डालना पड़ेगा सिस्टम में। तो आधे घंटे में बता दूंगा रेट्स वैसे, कोई इशू नहीं है।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 22,
      "speaker": "customer",
      "start_s": 42.6,
      "end_s": 45.0,
      "text_en": "Yes, my monthly requirement is of ten tons.",
      "text_native": "हां, ये मंथली मेरा रिक्वायरमेंट दस टन का रहता है।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 23,
      "speaker": "agent",
      "start_s": 45.3,
      "end_s": 46.5,
      "text_en": "Is it per SKU wise or this?",
      "text_native": "पर SKU वाइज रहता है की ये?"
    },
    {
      "ucid": "34972178411582972",
      "idx": 24,
      "speaker": "customer",
      "start_s": 46.8,
      "end_s": 47.3,
      "text_en": "Okay okay.",
      "text_native": "Okay okay."
    },
    {
      "ucid": "34972178411582972",
      "idx": 25,
      "speaker": "agent",
      "start_s": 47.5,
      "end_s": 50.4,
      "text_en": "I'll consider ten tons per SKU... yes yes, I understood sir. You are a trader, I mean.",
      "text_native": "मैं पर SKU दस टन पकड़ हां हां, समझ गया सर। ट्रेडर हैं आप मतलब।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 26,
      "speaker": "customer",
      "start_s": 50.4,
      "end_s": 51.3,
      "text_en": "I am a trader, a trader.",
      "text_native": "ट्रेडर है, ट्रेडर है।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 27,
      "speaker": "agent",
      "start_s": 51.7,
      "end_s": 56.2,
      "text_en": "Yes yes. So sir, these three SKUs that you mentioned, do you need them, what do you call it, per ton? Do you need ton ton per SKU?",
      "text_native": "हां हां। तो सर ये जो आपने तीन SKU बताए हैं, ये आपको क्या बोलते इसको, पर टन चाहिए क्या? आपको पर SKU टन टन चाहिए?"
    },
    {
      "ucid": "34972178411582972",
      "idx": 28,
      "speaker": "customer",
      "start_s": 56.6,
      "end_s": 58.2,
      "text_en": "Yes yes, this ten tons is mixed material.",
      "text_native": "हां हां, ये दस टन मिक्स है मटेरियल।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 29,
      "speaker": "agent",
      "start_s": 58.5,
      "end_s": 60.5,
      "text_en": "Is it mixed? Meaning then, for example, how many tons of point eight do you need?",
      "text_native": "मिक्स है क्या? मतलब फिर एक मतलब समझ लीजिए point eight आपको कितना टन चाहिए?"
    },
    {
      "ucid": "34972178411582972",
      "idx": 30,
      "speaker": "customer",
      "start_s": 60.7,
      "end_s": 65.5,
      "text_en": "I need about three-four tons of point eight. Four tons of point six and four tons of one mm. Meaning it's about twelve tons. Like twelve-fifteen tons.",
      "text_native": "point eight मुझे एक तीन-चार टन लगता है। point six का चार टन और one mm का चार टन। यानी बारह टन जैसा लगता है। बारह-पंद्रह टन जैसा।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 31,
      "speaker": "agent",
      "start_s": 65.5,
      "end_s": 66.0,
      "text_en": "Twelve tons.",
      "text_native": "बारह टन।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 32,
      "speaker": "agent",
      "start_s": 66.3,
      "end_s": 70.2,
      "text_en": "Okay sir, give me half an hour's time, I will check and tell you about this. And what will be its location? Where are you from?",
      "text_native": "ठीक है सर, मुझे आधे घंटे का टाइम दीजिए, मैं चेक करके बताता हूं आपको ये। और ये इसका लोकेशन क्या रहेगा? आप कहां से हैं आप?"
    },
    {
      "ucid": "34972178411582972",
      "idx": 33,
      "speaker": "customer",
      "start_s": 70.2,
      "end_s": 71.5,
      "text_en": "Ghatkopar.",
      "text_native": "घाटकोपर।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 34,
      "speaker": "agent",
      "start_s": 71.5,
      "end_s": 72.9,
      "text_en": "Ghatkopar, right? We will give it from Taloja, sir.",
      "text_native": "घाटकोपर ना? हम तलोज़ा से देंगे सर।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 35,
      "speaker": "customer",
      "start_s": 73.3,
      "end_s": 74.0,
      "text_en": "You will give from Taloja.",
      "text_native": "तलोज़ा से देंगे।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 36,
      "speaker": "agent",
      "start_s": 74.3,
      "end_s": 74.5,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 37,
      "speaker": "customer",
      "start_s": 74.8,
      "end_s": 75.9,
      "text_en": "Is it direct? Is it directly yours?",
      "text_native": "डायरेक्ट है क्या? डायरेक्ट आपका है?"
    },
    {
      "ucid": "34972178411582972",
      "idx": 38,
      "speaker": "agent",
      "start_s": 76.2,
      "end_s": 80.0,
      "text_en": "Yes sir, we will supply directly to you. I will also get our transportation cost included.",
      "text_native": "हां सर, हमारा हम डायरेक्ट सप्लाई करेंगे आपको। विथ आवर ट्रांसपोर्टेशन कॉस्ट भी मैं इंक्लूड करवा दूंगा।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 39,
      "speaker": "agent",
      "start_s": 80.8,
      "end_s": 82.5,
      "text_en": "Here your three... which one did you say sir? Yours in Ghatkopar?",
      "text_native": "यहां पे आपके तीन आपने कौनसा बोला सर? घाटकोपर में आपका?"
    },
    {
      "ucid": "34972178411582972",
      "idx": 40,
      "speaker": "customer",
      "start_s": 82.7,
      "end_s": 83.4,
      "text_en": "In Ghatkopar, yes.",
      "text_native": "घाटकोपर में हां।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 41,
      "speaker": "agent",
      "start_s": 83.6,
      "end_s": 85.8,
      "text_en": "Is it this one? Mahabali Singh Chawl, Pipeline",
      "text_native": "ये है क्या? महाबली सिंह चॉल, पाइपलाइन"
    },
    {
      "ucid": "34972178411582972",
      "idx": 42,
      "speaker": "customer",
      "start_s": 85.8,
      "end_s": 86.7,
      "text_en": "Yes that, yes, that's the address.",
      "text_native": "हां वो हां, वही एड्रेस है।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 43,
      "speaker": "agent",
      "start_s": 86.7,
      "end_s": 88.2,
      "text_en": "Will the material come here or somewhere else, sir?",
      "text_native": "यहीं पे मटेरियल आएगा कि किधर आएगा सर?"
    },
    {
      "ucid": "34972178411582972",
      "idx": 44,
      "speaker": "customer",
      "start_s": 88.4,
      "end_s": 91.2,
      "text_en": "No no, the material will come, I will send the material directly to the client.",
      "text_native": "नहीं नहीं, मटेरियल आएगा, मैं डायरेक्ट क्लाइंट के पास भेज दूंगा मटेरियल।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 45,
      "speaker": "agent",
      "start_s": 91.2,
      "end_s": 93.2,
      "text_en": "No no, I mean, I was asking what the delivery location will be.",
      "text_native": "नहीं नहीं, मतलब मैं बोल रहा हूं ना, डिलीवरी लोकेशन क्या होगा, मैं पूछ रहा था।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 46,
      "speaker": "customer",
      "start_s": 94.9,
      "end_s": 98.0,
      "text_en": "Andheri, it will just be Andheri. Andheri, Ghatkopar and Marol.",
      "text_native": "अंधेरी, अंधेरी रहेगा बस। अंधेरी, घाटकोपर एंड मरोल।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 47,
      "speaker": "agent",
      "start_s": 98.0,
      "end_s": 101.2,
      "text_en": "Okay. No, the thing is I also need that location because I have to enter it, that's why I was asking you.",
      "text_native": "ओके। नहीं क्या है कि मेरेको वो लोकेशन भी लगता है क्योंकि वो डालने के लिए, इसलिए मैं पूछ रहा था आपसे।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 48,
      "speaker": "customer",
      "start_s": 101.2,
      "end_s": 102.3,
      "text_en": "Just put Andheri, it will work.",
      "text_native": "अंधेरी डाल दो ना, चलेगा।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 49,
      "speaker": "agent",
      "start_s": 102.7,
      "end_s": 103.3,
      "text_en": "Yes, Andheri",
      "text_native": "हां, अंधेरी"
    },
    {
      "ucid": "34972178411582972",
      "idx": 50,
      "speaker": "agent",
      "start_s": 103.9,
      "end_s": 105.8,
      "text_en": "Will you WhatsApp me the location, sir? So I can enter it in there.",
      "text_native": "मेरेको WhatsApp कर देंगे सर लोकेशन? तो मैं क्या है डाल दूंगा उसमें।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 51,
      "speaker": "customer",
      "start_s": 105.8,
      "end_s": 107.8,
      "text_en": "Andheri, just put Andheri. Give me the rate. If the rates are suitable then",
      "text_native": "अंधेरी, अंधेरी डाल दो ना। मुझे रेट दे दो ना। रेट जमेंगे तो"
    },
    {
      "ucid": "34972178411582972",
      "idx": 52,
      "speaker": "agent",
      "start_s": 107.8,
      "end_s": 109.1,
      "text_en": "Oh, Andheri. Okay.",
      "text_native": "अच्छा अंधेरी। ओके।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 53,
      "speaker": "agent",
      "start_s": 110.0,
      "end_s": 111.1,
      "text_en": "Okay sir, no issue.",
      "text_native": "ठीक है सर, कोई इशू नहीं है।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 54,
      "speaker": "customer",
      "start_s": 111.5,
      "end_s": 111.7,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 55,
      "speaker": "agent",
      "start_s": 112.1,
      "end_s": 114.0,
      "text_en": "How much monthly... and can you tell me how many tons you need monthly in supply?",
      "text_native": "मंथली कितना और ये बता सकते हैं मंथली कितना टन लगता है आपको सप्लाई में?"
    },
    {
      "ucid": "34972178411582972",
      "idx": 56,
      "speaker": "customer",
      "start_s": 114.0,
      "end_s": 115.1,
      "text_en": "Twelve tons, twelve tons.",
      "text_native": "बारह टन, बारह टन।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 57,
      "speaker": "agent",
      "start_s": 115.5,
      "end_s": 117.5,
      "text_en": "Meaning your total requirement is only twelve tons or do you need more? I was just asking.",
      "text_native": "मतलब आपका टोटल रिक्वायरमेंट बारह टन ही है कि और भी लगता है आपको? ऐसे मैं पूछ रहा था।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 58,
      "speaker": "customer",
      "start_s": 117.8,
      "end_s": 120.4,
      "text_en": "If the rate is suitable, the quantity will increase. If I find your rate suitable, it will increase.",
      "text_native": "एक रेट जमेगा ना, तो क्वांटिटी बढ़ेगा। आपका रेट मुझे जमेगा तो बढ़ेगा।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 59,
      "speaker": "agent",
      "start_s": 120.9,
      "end_s": 122.5,
      "text_en": "Okay sir, alright. I will WhatsApp you.",
      "text_native": "ओके सर, ठीक है। मैं WhatsApp कर देता हूं आपको।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 60,
      "speaker": "agent",
      "start_s": 123.0,
      "end_s": 125.4,
      "text_en": "I mean, I will WhatsApp my details from my private number. That's what I was saying.",
      "text_native": "मतलब मैं अपने डिटेल्स WhatsApp कर देता हूं प्राइवेट नंबर से। मैं ये बोल रहा था।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 61,
      "speaker": "customer",
      "start_s": 125.4,
      "end_s": 126.6,
      "text_en": "That's fine, okay, send it.",
      "text_native": "चलेगा, ठीक है, भेज दो ना।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 62,
      "speaker": "agent",
      "start_s": 126.9,
      "end_s": 127.6,
      "text_en": "Your good name, sir?",
      "text_native": "आपका गुड नेम सर?"
    },
    {
      "ucid": "34972178411582972",
      "idx": 63,
      "speaker": "customer",
      "start_s": 127.9,
      "end_s": 128.5,
      "text_en": "Rajesh.",
      "text_native": "राजेश।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 64,
      "speaker": "agent",
      "start_s": 129.0,
      "end_s": 129.9,
      "text_en": "Rajesh. Okay sir, alright.",
      "text_native": "राजेश। ओके सर, ठीक है।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 65,
      "speaker": "agent",
      "start_s": 130.4,
      "end_s": 130.9,
      "text_en": "Thank you, sir.",
      "text_native": "थैंक यू सर।"
    },
    {
      "ucid": "34972178411582972",
      "idx": 66,
      "speaker": "customer",
      "start_s": 131.2,
      "end_s": 131.7,
      "text_en": "Okay.",
      "text_native": "ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "34972178411582972",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Hello sir, I am Aditya Pandey calling from the JSW One platform. Your company is registered with us regarding steel requirements.",
      "comment": "Agent correctly referenced the customer's registration on the JSW One platform at the start of the call."
    },
    {
      "ucid": "34972178411582972",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 4,
      "evidence": "Sorry, which material is this? ... Do you need this in twelve fifty? ... How many tons is it? ... And what will be its location?",
      "comment": "Agent successfully revalidated product, size, quantity, and location, but failed to ask for the customer's required delivery timeline."
    },
    {
      "ucid": "34972178411582972",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 2,
      "evidence": "You are a trader, I mean. ... can you tell me how many tons you need monthly in supply?",
      "comment": "Agent identified the customer's business type (trader) and monthly tonnage, but missed asking about current brands, JSW share, or payment terms."
    },
    {
      "ucid": "34972178411582972",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "So I will tell you the rates in half an hour, no issue.",
      "comment": "Agent did not provide a price but correctly set a specific timeline (half an hour) to revert with rates."
    },
    {
      "ucid": "34972178411582972",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Yes sir, we will supply directly to you. I will also get our transportation cost included.",
      "comment": "Agent avoided a generic pitch and instead reinforced a relevant benefit (direct supply with transport cost) when prompted."
    }
  ],
  "objections": [
    {
      "ucid": "34972178411582972",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "Give me the rate. If the rates are suitable then",
      "response": "Okay sir, no issue. ... I will WhatsApp you."
    }
  ],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)"
  ],
  "objection_phrases_list": []
}