{
  "ucid": "34972178411098480",
  "call_date": "2026-07-15",
  "start_time": "2026-07-15 15:53:04",
  "end_time": "2026-07-15 15:54:06",
  "duration_sec": 62,
  "campaign": "IS_MFG_CR_GI_Coated_Opp_Jul26",
  "disposition": "Does_not_deal_Steel",
  "agent": "ankit mistry",
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  "ingested_at": "2026-09-03 08:21:44.614582+00",
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  "english_text": "[0s] UNKNOWN: This call is now being recorded.\n[2s] CUSTOMER: Yes.   (હા.)\n[2s] AGENT: Hello, uh are you Chirag ji? Chirag Patel?   (Hello, uh Chirag ji aap kar rahe che? Chirag Patel?)\n[4s] CUSTOMER: Yes, Yatin speaking. Go on.   (હા, યતીન વાત કરું. બોલો ને.)\n[6s] AGENT: Chirag bhai, good afternoon. I am Ankit Mishri speaking, from Jindal Steel.   (ચિરાગભાઈ, ગુડ આફ્ટરનૂન. હું અંકિત મિશ્રી વાત કરું છું, જિંદલ સ્ટીલમાંથી.)\n[9s] AGENT: Uh, we just wanted to get a confirmation that in your business today, which is Radadiya Industries, do you do procurement in steel or is it non-steel?   (અ આપણે ખાલી કન્ફર્મેશન જાણવું હતું કે આજે તમારો બિઝનેસ છે રદડિયા ઇન્ડસ્ટ્રીઝ, આમાં તમે સ્ટીલમાં તમે પ્રોક્યોરમેન્ટ કરો છો કે નોન-સ્ટીલ છે આ?)\n[14s] CUSTOMER: Huh?   (હે?)\n[15s] AGENT: Your business today, which is Radadiya Industries, uh in this do you in steel you-   (તમારો આજે બિઝનેસ છે, which is રદડિયા ઇન્ડસ્ટ્રીઝ, અ આમાં તમે સ્ટીલમાં તમે-)\n[18s] CUSTOMER: One minute, can we talk tomorrow? I am busy right now.   (એક મિનિટ, કાલ વાત કરીએ તો? અત્યારે હું કામમાં છું.)\n[21s] AGENT: Okay, okay, fine, no problem.   (ઓકે, ઓકે, ઠીક છે, વાંધો નહીં.)",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
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  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
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  "pitch_coaching_note": "For inbound leads, always start by acknowledging their submission on our platform (e.g., 'I'm calling about the GI coil requirement you just submitted') to build immediate context and rapport.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
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  "geo_flag": 0,
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  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a contact from Radadiya Industries but failed to acknowledge the customer's online submission, instead asking if they procure steel. The customer stated they were busy and asked for a callback the next day, to which the agent agreed. The call ended before any requirements were discussed; the logged disposition 'Does_not_deal_Steel' is not supported by the transcript.",
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  "input_tokens": 3025,
  "output_tokens": 657,
  "created_at": "2026-09-03 09:38:49",
  "sentiment": "negative",
  "sentiment_score": -0.58,
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  "pos": 0,
  "neg": 4,
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  "objection_phrases": "[]",
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      "text_en": "This call is now being recorded.",
      "text_native": "This call is now being recorded."
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    {
      "ucid": "34972178411098480",
      "idx": 1,
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      "text_native": "હે?"
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      "text_en": "Your business today, which is Radadiya Industries, uh in this do you in steel you-",
      "text_native": "તમારો આજે બિઝનેસ છે, which is રદડિયા ઇન્ડસ્ટ્રીઝ, અ આમાં તમે સ્ટીલમાં તમે-"
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      "result": "fail",
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      "questions_hit": null,
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    },
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      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
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      "result": "fail",
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      "comment": "The agent did not perform an unnecessary re-pitch of the product portfolio."
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    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
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