{
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  "call_date": "2026-07-15",
  "start_time": "2026-07-15 12:43:04",
  "end_time": "2026-07-15 12:44:07",
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  "ingested_at": "2026-09-03 08:21:44.614582+00",
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  "english_text": "[0s] CUSTOMER: Hello?   (હેલો?)\n[2s] AGENT: Hello, am I speaking with Om ji? Om Patel?   (હેલો, ઓમજી વાત કરે છે? ઓમ પટેલ?)\n[4s] CUSTOMER: Yes ji, yes ji, yes ji.   (હાજી, હાજી, હાજી.)\n[5s] AGENT: Om bhai, good afternoon. I am Ankit Mistry speaking, from JSW Steel. Jindal Steel Mumbai head office.   (ઓમભાઈ, ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું, JSW સ્ટીલમાંથી. જિંદાલ સ્ટીલ મુંબઈ હેડ ઓફિસ.)\n[10s] CUSTOMER: Yes, yes.\n[10s] AGENT: Om bhai, we had spoken about four months ago, when you had registered your business, Om Infra, with us at Jindal. But then it's been almost three-four months, and we haven't received any steel requirement from you for PPGIL. So is there anything currently? Are you looking for any requirement?   (ઓમભાઈ, આપણે ચારેક મહિના પહેલા આપણી વાત થઈ તી, જ્યારે તમે તમારો આ જે બિઝનેસ છે, ઓમ ઇન્ફ્રા, અહીંયા આપણે તમે જિંદાલમાં પોતાનું રજીસ્ટ્રેશન કરાવ્યું હતું. બટ ધેન ઓલમોસ્ટ એટલે ત્રણ ચાર મહિના થઈ ગયા છે, કઈ તમારી જે સ્ટીલની રિક્વાયરમેન્ટ આવી નથી PPGIL માટે. તો હાલમાં કઈ છે? રિક્વાયરમેન્ટ તમે કઈ જોઈ રહ્યા છો?)\n[20s] CUSTOMER: I'll let you know, I'll let you know about that. What is your name?   (જણાઈશ, એ વસ્તુ તમને જણાઈશ. શું નામ તમારું?)\n[23s] AGENT: Ankit, Ankit Mistry. I have also WhatsApped you from my personal number. I will send you a 'hi' once again.   (અંકિત, અંકિત મિસ્ત્રી. મેં તમને મારા પર્સનલ નંબરથી WhatsApp પણ કર્યો છે. એક વાર તમે ફરીથી હું એક વાર હાઈ કરીને મોકલાવું છું.)\n[28s] CUSTOMER: Okay, okay, okay.   (ઓકે, ઓકે, ઓકે.)\n[28s] AGENT: So if anything comes up, please let me know.   (તો કઈ આવે તો પ્લીઝ તમને જણાવજો.)\n[30s] CUSTOMER: Okay.   (ઓકે.)\n[31s] AGENT: Okay Om bhai. Thank you.   (ઓકે ઓમભાઈ. થેન્ક યુ.)\n[32s] CUSTOMER: Yes, okay.   (હા, ઓકે.)",
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  "languages": "[\"Gujarati\", \"English\"]",
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  "connected": 1,
  "audio_notes": "clear: There is a slight echo on the customer's side, but it does not significantly impact transcription.",
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  "band_reason": "13 turns, clean transcript (0% inaudible)",
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  "pitch_type_source": "campaign_name:medium",
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  "pitch_coaching_note": "For a customer-led call, you must start by acknowledging their recent inquiry on our platform and validating the details, not by asking if they have a general requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
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  "geo_flag": 0,
  "geo_reason": null,
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  "quality_flags_total": 0,
  "supply_flag": "none",
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  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent performed a follow-up call to a customer who had registered four months prior but had not submitted a requirement. The agent asked for any current needs for PPGIL. The customer was non-committal, stating they would inform the agent later if a need arose. The call ended without any specific details being discussed or next steps established.",
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  "created_at": "2026-09-03 09:38:21",
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      "idx": 0,
      "speaker": "customer",
      "start_s": 0.38,
      "end_s": 1.01,
      "text_en": "Hello?",
      "text_native": "હેલો?"
    },
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      "ucid": "34972178409958430",
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      "speaker": "agent",
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      "text_en": "Hello, am I speaking with Om ji? Om Patel?",
      "text_native": "હેલો, ઓમજી વાત કરે છે? ઓમ પટેલ?"
    },
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      "ucid": "34972178409958430",
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      "speaker": "customer",
      "start_s": 3.53,
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      "text_en": "Yes ji, yes ji, yes ji.",
      "text_native": "હાજી, હાજી, હાજી."
    },
    {
      "ucid": "34972178409958430",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.8,
      "end_s": 9.38,
      "text_en": "Om bhai, good afternoon. I am Ankit Mistry speaking, from JSW Steel. Jindal Steel Mumbai head office.",
      "text_native": "ઓમભાઈ, ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું, JSW સ્ટીલમાંથી. જિંદાલ સ્ટીલ મુંબઈ હેડ ઓફિસ."
    },
    {
      "ucid": "34972178409958430",
      "idx": 4,
      "speaker": "customer",
      "start_s": 9.6,
      "end_s": 10.1,
      "text_en": "Yes, yes.",
      "text_native": "Yes, yes."
    },
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      "idx": 5,
      "speaker": "agent",
      "start_s": 10.26,
      "end_s": 20.1,
      "text_en": "Om bhai, we had spoken about four months ago, when you had registered your business, Om Infra, with us at Jindal. But then it's been almost three-four months, and we haven't received any steel requirement from you for PPGIL. So is there anything currently? Are you looking for any requirement?",
      "text_native": "ઓમભાઈ, આપણે ચારેક મહિના પહેલા આપણી વાત થઈ તી, જ્યારે તમે તમારો આ જે બિઝનેસ છે, ઓમ ઇન્ફ્રા, અહીંયા આપણે તમે જિંદાલમાં પોતાનું રજીસ્ટ્રેશન કરાવ્યું હતું. બટ ધેન ઓલમોસ્ટ એટલે ત્રણ ચાર મહિના થઈ ગયા છે, કઈ તમારી જે સ્ટીલની રિક્વાયરમેન્ટ આવી નથી PPGIL માટે. તો હાલમાં કઈ છે? રિક્વાયરમેન્ટ તમે કઈ જોઈ રહ્યા છો?"
    },
    {
      "ucid": "34972178409958430",
      "idx": 6,
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      "start_s": 20.1,
      "end_s": 22.8,
      "text_en": "I'll let you know, I'll let you know about that. What is your name?",
      "text_native": "જણાઈશ, એ વસ્તુ તમને જણાઈશ. શું નામ તમારું?"
    },
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      "end_s": 27.5,
      "text_en": "Ankit, Ankit Mistry. I have also WhatsApped you from my personal number. I will send you a 'hi' once again.",
      "text_native": "અંકિત, અંકિત મિસ્ત્રી. મેં તમને મારા પર્સનલ નંબરથી WhatsApp પણ કર્યો છે. એક વાર તમે ફરીથી હું એક વાર હાઈ કરીને મોકલાવું છું."
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      "text_en": "Okay, okay, okay.",
      "text_native": "ઓકે, ઓકે, ઓકે."
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      "speaker": "agent",
      "start_s": 28.5,
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      "text_en": "So if anything comes up, please let me know.",
      "text_native": "તો કઈ આવે તો પ્લીઝ તમને જણાવજો."
    },
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      "idx": 10,
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      "end_s": 30.7,
      "text_en": "Okay.",
      "text_native": "ઓકે."
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      "idx": 11,
      "speaker": "agent",
      "start_s": 31.1,
      "end_s": 32.1,
      "text_en": "Okay Om bhai. Thank you.",
      "text_native": "ઓકે ઓમભાઈ. થેન્ક યુ."
    },
    {
      "ucid": "34972178409958430",
      "idx": 12,
      "speaker": "customer",
      "start_s": 32.1,
      "end_s": 33.0,
      "text_en": "Yes, okay.",
      "text_native": "હા, ઓકે."
    }
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      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Om bhai, we had spoken about four months ago... But then it's been almost three-four months, and we haven't received any steel requirement from you for PPGIL.",
      "comment": "The agent did not acknowledge a recent platform submission, but instead referenced a registration from four months ago, treating it as a cold follow-up."
    },
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      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not revalidate any specific fields (product, quantity, etc.) and only asked a generic question about requirements."
    },
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      "ucid": "34972178409958430",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked about the customer's business, usage, or procurement process."
    },
    {
      "ucid": "34972178409958430",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The customer stated no requirement, so no price was quoted and no closure was attempted."
    },
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      "ucid": "34972178409958430",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I am Ankit Mistry speaking, from JSW Steel. Jindal Steel Mumbai head office.",
      "comment": "The agent did not unnecessarily pitch the product portfolio, keeping the introduction brief."
    }
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  "objections": [
    {
      "ucid": "34972178409958430",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "I'll let you know, I'll let you know about that.",
      "response": "So if anything comes up, please let me know."
    }
  ],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}