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  "call_date": "2026-07-15",
  "start_time": "2026-07-15 11:57:17",
  "end_time": "2026-07-15 11:58:31",
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  "campaign": "IS_MFG_CR_GI_Coated_Opp_Jul26",
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  "english_text": "[0s] CUSTOMER: Hello.   (હેલો.)\n[1s] AGENT: Hello. Uh Dharmeshbhai good morning. Ankit speaking from JSW One.   (હેલો. અ ધર્મેશભાઈ good morning. અંકિત વાત કરું છું JSW One માંથી.)\n[4s] CUSTOMER: How are you?   (કેમ છો?)\n[4s] AGENT: Just fine, fine Pankajbhai. Tell me, tell me.   (બસ બસ મજામાં મજામાં પંકજભાઈ. બોલો બોલો.)\n[6s] AGENT: Dharmeshbhai, it's been almost six months, we haven't received any requirement from you since we last spoke.   (ધર્મેશભાઈ ઓલમોસ્ટ છ એક મહિના થઈ ગયા છે તમારી એની કોઈ રિક્વાયરમેન્ટ આવી નથી આપડી વાત થઈ તી.)\n[10s] AGENT: So what is it like for you now?   (તો અત્યારે કેવી છે આપની?)\n[10s] CUSTOMER: Yes, but...   (હા પણ...)\n[11s] CUSTOMER: Yes.   (હા.)\n[12s] AGENT: Right now, we have offers running in our HR. A three-month offer is running.   (અત્યારે કેવું છે અમારી HR માં ઓફર્સ ચાલુ છે. થ્રી મંથની ઓફર ચાલુ છે.)\n[15s] AGENT: So we are giving it at a very good price, so if you...   (તો સારા એવા પ્રાઈઝમાં અમે આપી રહ્યા છે તો તમે કઈ...)\n[16s] CUSTOMER: I'll do one thing, you send it to me highlighted on WhatsApp.   (હું એક કામ કરું, હું છે ને તમે જરાક WhatsApp ઉપર મને હાઈલાઈટ કરીને મોકલાવો.)\n[19s] CUSTOMER: I will send Sandipbhai's number. He looks after everything. The sheeting.   (હું છે ને સંદીપભાઈને નંબર મોકલાવું છું. બધું એ જોવે છે. શીટિંગનું.)\n[22s] CUSTOMER: Processing and this and that, everything.   (પ્રોસેસિંગ ને આમને તેમને બધું.)\n[23s] AGENT: Yes.   (હા.)\n[23s] AGENT: Sir, I have already sent you a message, please check.   (સર, જે મેં તમને ઓલરેડી મેસેજ કરેલો છે, ચેક કરી લો.)\n[25s] CUSTOMER: Yes, I'll send the number again now.   (હા, હું હમણાં નંબર મોકલાવું પાછો.)\n[27s] AGENT: Okay okay, sure.   (ઓકે ઓકે, શ્યોર.)\n[28s] CUSTOMER: His name is Sandip Patel. Talk to him...   (સંદીપ પટેલ કરીને છે. એમનેથી વાત...)\n[29s] AGENT: Sandip Patel. Okay. So he handles everything there?   (સંદીપ પટેલ. ઓકે. એટલે પછી બધું એ જ સંભાળે છે તમારે ત્યાં?)\n[31s] CUSTOMER: Everything, everything, everything. Our entire sheeting department is under him. Sandipbhai.   (બધું બધું બધું. અમારે એ શીટિંગનું ડિપાર્ટમેન્ટ જ એમના અંડરમાં છે આખું. સંદીપભાઈ.)\n[34s] AGENT: I see. Okay sir. Alright sir. Give him my reference as well. So that he can also pick up my call and talk to me.   (અચ્છા. ઓકે સર. ઠીક છે સર. એને તમે એને એકવાર છે ને તમે મારું પણ રેફરન્સ તમે આપી દેજો. તો શું એ પણ પછી મારો કોલ ઉપાડીને વાત કરી શકે મારી જોડે.)\n[39s] CUSTOMER: Yes.   (હા.)\n[40s] AGENT: Okay?   (ઓકે?)\n[40s] CUSTOMER: Okay.   (ઓકે.)",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 24,
  "connected": 1,
  "audio_notes": "clear: There is some background chatter but it does not significantly impact transcription quality.",
  "transcript_status": "ok",
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  "band": "green",
  "band_reason": "24 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
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  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
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  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When a customer deflects to another contact, try to get a warm introduction or set a specific follow-up time, rather than simply accepting the hand-off.",
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  "call_summary": "The agent made a follow-up call to a customer after six months of inactivity, pitching an offer on HR material. The customer immediately stated he is not the right contact and referred the agent to Sandipbhai, who handles all sheeting procurement. The call ended with the agent agreeing to contact the new person.",
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  "created_at": "2026-09-03 09:37:55",
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      "text_en": "Hello.",
      "text_native": "હેલો."
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      "text_en": "Hello. Uh Dharmeshbhai good morning. Ankit speaking from JSW One.",
      "text_native": "હેલો. અ ધર્મેશભાઈ good morning. અંકિત વાત કરું છું JSW One માંથી."
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      "text_native": "કેમ છો?"
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      "text_native": "બસ બસ મજામાં મજામાં પંકજભાઈ. બોલો બોલો."
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      "text_en": "Dharmeshbhai, it's been almost six months, we haven't received any requirement from you since we last spoke.",
      "text_native": "ધર્મેશભાઈ ઓલમોસ્ટ છ એક મહિના થઈ ગયા છે તમારી એની કોઈ રિક્વાયરમેન્ટ આવી નથી આપડી વાત થઈ તી."
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      "text_en": "So what is it like for you now?",
      "text_native": "તો અત્યારે કેવી છે આપની?"
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      "text_native": "અત્યારે કેવું છે અમારી HR માં ઓફર્સ ચાલુ છે. થ્રી મંથની ઓફર ચાલુ છે."
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      "text_en": "I will send Sandipbhai's number. He looks after everything. The sheeting.",
      "text_native": "હું છે ને સંદીપભાઈને નંબર મોકલાવું છું. બધું એ જોવે છે. શીટિંગનું."
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      "text_en": "Processing and this and that, everything.",
      "text_native": "પ્રોસેસિંગ ને આમને તેમને બધું."
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      "text_en": "Yes.",
      "text_native": "હા."
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      "speaker": "agent",
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      "text_en": "Sir, I have already sent you a message, please check.",
      "text_native": "સર, જે મેં તમને ઓલરેડી મેસેજ કરેલો છે, ચેક કરી લો."
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      "speaker": "customer",
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      "text_en": "Yes, I'll send the number again now.",
      "text_native": "હા, હું હમણાં નંબર મોકલાવું પાછો."
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      "text_en": "Okay okay, sure.",
      "text_native": "ઓકે ઓકે, શ્યોર."
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      "speaker": "customer",
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      "text_en": "His name is Sandip Patel. Talk to him...",
      "text_native": "સંદીપ પટેલ કરીને છે. એમનેથી વાત..."
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      "text_native": "સંદીપ પટેલ. ઓકે. એટલે પછી બધું એ જ સંભાળે છે તમારે ત્યાં?"
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      "end_s": 34.0,
      "text_en": "Everything, everything, everything. Our entire sheeting department is under him. Sandipbhai.",
      "text_native": "બધું બધું બધું. અમારે એ શીટિંગનું ડિપાર્ટમેન્ટ જ એમના અંડરમાં છે આખું. સંદીપભાઈ."
    },
    {
      "ucid": "34972178409683720",
      "idx": 20,
      "speaker": "agent",
      "start_s": 34.2,
      "end_s": 39.0,
      "text_en": "I see. Okay sir. Alright sir. Give him my reference as well. So that he can also pick up my call and talk to me.",
      "text_native": "અચ્છા. ઓકે સર. ઠીક છે સર. એને તમે એને એકવાર છે ને તમે મારું પણ રેફરન્સ તમે આપી દેજો. તો શું એ પણ પછી મારો કોલ ઉપાડીને વાત કરી શકે મારી જોડે."
    },
    {
      "ucid": "34972178409683720",
      "idx": 21,
      "speaker": "customer",
      "start_s": 39.0,
      "end_s": 39.5,
      "text_en": "Yes.",
      "text_native": "હા."
    },
    {
      "ucid": "34972178409683720",
      "idx": 22,
      "speaker": "agent",
      "start_s": 39.5,
      "end_s": 40.0,
      "text_en": "Okay?",
      "text_native": "ઓકે?"
    },
    {
      "ucid": "34972178409683720",
      "idx": 23,
      "speaker": "customer",
      "start_s": 40.3,
      "end_s": 40.7,
      "text_en": "Okay.",
      "text_native": "ઓકે."
    }
  ],
  "steps": [
    {
      "ucid": "34972178409683720",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent initiated a follow-up call, not a response to a platform submission as the pitch type requires."
    },
    {
      "ucid": "34972178409683720",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No revalidation was attempted as the customer had not submitted a requirement to validate."
    },
    {
      "ucid": "34972178409683720",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the agent went straight into pitching an offer."
    },
    {
      "ucid": "34972178409683720",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was deflected to another contact before any price or timeline could be committed."
    },
    {
      "ucid": "34972178409683720",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Right now, we have offers running in our HR. A three-month offer is running.",
      "comment": "The agent kept the pitch focused on a specific HR offer and did not list the entire portfolio."
    }
  ],
  "objections": [
    {
      "ucid": "34972178409683720",
      "obj_type": "check_with_manager",
      "state": "mishandled",
      "evidence": "I will send Sandipbhai's number. He looks after everything. The sheeting.",
      "response": "Okay okay, sure."
    }
  ],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}