{
  "ucid": "34972178409456510",
  "call_date": "2026-07-15",
  "start_time": "2026-07-15 11:19:25",
  "end_time": "2026-07-15 11:20:28",
  "duration_sec": 63,
  "campaign": "IS_MFG_CR_GI_Coated_Opp_Jul26",
  "disposition": "General Enquiry",
  "agent": "abhinav gautam",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA2ae1a7a5fc604ee1af0f831392a769f7.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "AgentHangup",
  "excel_row": 91,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"2388\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"a5fcb0881576bd840ef43510353642f1/7514999428193747978\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"ह ।\",\"channel\":1,\"start\":0.799875,\"end\":1.599875},{\"transcript\":\"हैलो हैलो।\",\"channel\":0,\"start\":1.999875,\"end\":2.999875},{\"transcript\":\"हाँ बोला।\",\"channel\":1,\"start\":3.399875,\"end\":4.399875},{\"transcript\":\"जी जी गुड मॉर्निंग सर फ्रम ज डब्ल्यू वॅन।\",\"channel\":0,\"start\":4.799875,\"end\":7.799875},{\"transcript\":\"ह् क्या।\",\"channel\":1,\"start\":8.399875,\"end\":9.199875},{\"transcript\":\"जी सर अभिन बात कर रहा हूँ जी एस डब्लूवॅन सै।\",\"channel\":0,\"start\":10.399875,\"end\":13.199875},{\"transcript\":\"अच्छाच्छा बताओ।\",\"channel\":1,\"start\":14.399875,\"end\":15.599875},{\"transcript\":\"की सर।\",\"channel\":0,\"start\":16.399875,\"end\":17.399875},{\"transcript\":\"हा मैं भूछ रतात चाहूंगा इसके अच्छा हमारे पास तो कोई रिक्विरेमेट होगी फिल मैं आपको।\",\"channel\":0,\"start\":18.599875,\"end\":22.799875},{\"transcript\":\"हाँ हाँ बो।\",\"channel\":1,\"start\":18.999875,\"end\":19.999875},{\"transcript\":\"त ने सेे बात ले फल लगा लेगे वो आपको ैसेकरीवो।\",\"channel\":1,\"start\":25.399875,\"end\":34.389875},{\"transcript\":\"हा कि।\",\"channel\":0,\"start\":35.999875,\"end\":37.799875},{\"transcript\":\"ो बात करेंगे ।\",\"channel\":0,\"start\":39.199875,\"end\":42.589875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178409456510,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178409456510,\"CallDate\":\"2026-07-15\",\"StartTime\":\"2026-07-15 11:19:25\",\"EndTime\":\"2026-07-15 11:20:28\",\"CallDuration\":\"00:01:03\",\"CampaignName\":\"IS_MFG_CR_GI_Coated_Opp_Jul26\",\"Disposition\":\"General Enquiry\",\"AgentName\":\"abhinav gautam\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"AgentHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA2ae1a7a5fc604ee1af0f831392a769f7.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-15\",\"CallStartTime\":\"2026-07-15 11:19:25\",\"CallEndTime\":\"2026-07-15 11:20:28\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
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  "audio_bytes": 129816,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 13,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 43.272,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हेलो।)\n[2s] CUSTOMER: Yes, speak.   (हां बोलो।)\n[3s] AGENT: Yes, good morning sir, this is Abhinav from JSW One.   (जी, good morning sir, this is Abhinav from JSW One.)\n[5s] CUSTOMER: What?   (क्या?)\n[6s] AGENT: Sir, Abhinav is speaking, from JSW One.   (सर अभिनव बात कर रहा हूं JSW One से।)\n[9s] CUSTOMER: Okay, tell me.   (अच्छा, बताओ।)\n[10s] AGENT: Yes sir. I was asking, sir, we have a list, so do you have any requirement for steel?   (जी सर। मैं पूछ रहा था सर list है हमारे पास, तो कोई requirement होगी steel में आपको?)\n[15s] CUSTOMER: Right now we are a little [inaudible] we will call you later. Around that time.   (अभी हम लोग थोड़ा [inaudible] हम बाद में कॉल लगा लेंगे हम आपको। ऐसे करीब।)\n[20s] AGENT: Okay.   (अच्छा।)\n[22s] AGENT: Your voice is not coming, brother. How will we talk to the customer.   (आवाज़ नहीं आ रही भाई साहब आपकी। कैसे बात करेंगे कस्टमर से।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "noisy: Background chatter on the agent's side and muffled speech from the customer make some parts difficult to transcribe with certainty.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (10% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "For customer-led calls, you must open by referencing their online inquiry to provide immediate context, instead of asking if they have a general requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called from a 'list' to ask about steel requirements. The customer stated they were busy and would call back later. The call ended without any specific needs or details being discussed.",
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  "latency_ms": 20399,
  "input_tokens": 2911,
  "output_tokens": 623,
  "created_at": "2026-09-03 09:30:34",
  "sentiment": "neutral",
  "sentiment_score": -0.12,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 2,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.634,
  "agent_talk_sec": 11.6,
  "customer_talk_sec": 6.7,
  "dead_air_sec": 44.7,
  "longest_monologue_sec": 4.0,
  "agent_wpm": 253.4,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 1,
  "words_agent": 49,
  "words_customer": 22,
  "monologue_heavy": 0,
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    {
      "ucid": "34972178409456510",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.83,
      "end_s": 1.23,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "34972178409456510",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.83,
      "end_s": 2.23,
      "text_en": "Yes, speak.",
      "text_native": "हां बोलो।"
    },
    {
      "ucid": "34972178409456510",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.56,
      "end_s": 5.0,
      "text_en": "Yes, good morning sir, this is Abhinav from JSW One.",
      "text_native": "जी, good morning sir, this is Abhinav from JSW One."
    },
    {
      "ucid": "34972178409456510",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.4,
      "end_s": 5.74,
      "text_en": "What?",
      "text_native": "क्या?"
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      "speaker": "agent",
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      "end_s": 8.24,
      "text_en": "Sir, Abhinav is speaking, from JSW One.",
      "text_native": "सर अभिनव बात कर रहा हूं JSW One से।"
    },
    {
      "ucid": "34972178409456510",
      "idx": 5,
      "speaker": "customer",
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      "end_s": 9.44,
      "text_en": "Okay, tell me.",
      "text_native": "अच्छा, बताओ।"
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      "idx": 6,
      "speaker": "agent",
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      "text_en": "Yes sir. I was asking, sir, we have a list, so do you have any requirement for steel?",
      "text_native": "जी सर। मैं पूछ रहा था सर list है हमारे पास, तो कोई requirement होगी steel में आपको?"
    },
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      "ucid": "34972178409456510",
      "idx": 7,
      "speaker": "customer",
      "start_s": 14.56,
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      "text_en": "Right now we are a little [inaudible] we will call you later. Around that time.",
      "text_native": "अभी हम लोग थोड़ा [inaudible] हम बाद में कॉल लगा लेंगे हम आपको। ऐसे करीब।"
    },
    {
      "ucid": "34972178409456510",
      "idx": 8,
      "speaker": "agent",
      "start_s": 20.0,
      "end_s": 20.4,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "34972178409456510",
      "idx": 9,
      "speaker": "agent",
      "start_s": 22.04,
      "end_s": 24.84,
      "text_en": "Your voice is not coming, brother. How will we talk to the customer.",
      "text_native": "आवाज़ नहीं आ रही भाई साहब आपकी। कैसे बात करेंगे कस्टमर से।"
    }
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      "ucid": "34972178409456510",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I was asking, sir, we have a list, so do you have any requirement for steel?",
      "comment": "The agent did not acknowledge a platform submission and instead asked a generic question from a 'list', failing to establish context."
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    {
      "ucid": "34972178409456510",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call did not progress to the point where any requirement details could be revalidated."
    },
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      "ucid": "34972178409456510",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the agent only made a general inquiry about requirements."
    },
    {
      "ucid": "34972178409456510",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The customer deferred the conversation before any pricing, timeline, or closure could be discussed."
    },
    {
      "ucid": "34972178409456510",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
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      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I was asking, sir, we have a list, so do you have any requirement for steel?",
      "comment": "The agent did not pitch any products, thereby passing this step by default."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}