{
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  "call_date": "2026-07-15",
  "start_time": "2026-07-15 11:15:47",
  "end_time": "2026-07-15 11:17:19",
  "duration_sec": 92,
  "campaign": "IS_MFG_CR_GI_Coated_Opp_Jul26",
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  "english_text": "[2s] CUSTOMER: Hello?   (हेलो?)\n[2s] AGENT: Yes.   (हां जी।)\n[3s] CUSTOMER: Yeah, am I speaking to Maan Sarovar Enterprises?   (या, मानसरोवर एंटरप्राइजेस से बात कर रहे हैं?)\n[5s] AGENT: Yes.   (हां जी।)\n[6s] AGENT: Yeah, good morning sir. This is Abdul speaking from JSW.   (या, गुड मॉर्निंग सर। मैं अब्दुल बात कर रहा हूं JSW से।)\n[9s] CUSTOMER: From where?   (कहां से?)\n[9s] AGENT: JSW, I'm calling from JSW company, Jindal Steel.   (JSW, JSW कंपनी से बात कर रहा हूं, जिंदल स्टील।)\n[12s] CUSTOMER: Yes, yes, yes, yes, tell me.   (हां जी, हां जी, हां जी, हां जी, बोलिए।)\n[13s] AGENT: Your company was registered here, sir, that's why I called. Do you have any requirement for steel?   (आपकी कंपनी यहां रजिस्टर्ड थी सर, इसके लिए फोन किया था मैंने। कुछ रिक्वायरमेंट होता है क्या आपको स्टील में?)\n[17s] CUSTOMER: Uh sir, I always have some requirement or the other. It's project-based. Sometimes it's one thing, sometimes another, sometimes something else.   (अह सर मेरे को तो कुछ ना कुछ रिक्वायरमेंट रहता ही है। प्रोजेक्ट बेस है। कभी कुछ रहता है, कभी कुछ रहता है, कभी कुछ रहता है।)\n[22s] AGENT: Yes, that's there. You had also placed an inquiry once for C R O M O plus, but you didn't respond after that.   (हां, वो तो है। एक बार आपकी इंक्वायरी भी डाला था आपने सी आर ओ एम ओ प्लस का, बट आप कुछ रिस्पॉन्ड नहीं किए उसके बाद।)\n[25s] CUSTOMER: Sir, you know, either you WhatsApp me from your personal number, I mean, do that so I can talk. No, I had placed a requirement once for a GI sheet, after that I didn't get any reply.   (सर मेरे को ना, या तो आप अपने पर्सनल नंबर से एक बार कोई WhatsApp, मतलब वो करो जिससे बात करनी हो। नहीं, मैंने एक बार रिक्वायरमेंट डाली थी GI sheet की, उसके बाद कोई रिप्लाई आया ही नहीं मेरे पास।)\n[32s] AGENT: I am WhatsApping you my personal number. You can send me the inquiry, okay? I will check.   (मैं आपको WhatsApp कर दे रहा हूं पर्सनल नंबर। आप मुझे इंक्वायरी भेज दीजिएगा, ठीक है? मैं चेक कर लूंगा।)\n[35s] CUSTOMER: Yes, send it now. I'll call you back when I'm free.   (हां, आप अभी डाल दो। मैं ना अब फ्री हो के आपसे फिर कॉल कर लूंगा।)\n[38s] AGENT: Okay sir, okay. Thank you.   (ओके सर, ओके। थैंक यू।)\n[39s] CUSTOMER: Okay.   (ओके।)",
  "language": "Hindi",
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  "call_summary": "The agent called to follow up on a past inquiry but cited the wrong product. The customer corrected him, complaining that a previous GI sheet inquiry was never answered. The agent did not validate any requirement details or perform discovery, instead agreeing to send his WhatsApp number for the customer to share the inquiry later. The call ended without gathering any information.",
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  "created_at": "2026-09-03 09:30:27",
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      "text_en": "Hello?",
      "text_native": "हेलो?"
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      "text_native": "हां जी।"
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      "text_en": "Yeah, am I speaking to Maan Sarovar Enterprises?",
      "text_native": "या, मानसरोवर एंटरप्राइजेस से बात कर रहे हैं?"
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      "text_en": "Yes.",
      "text_native": "हां जी।"
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      "text_native": "कहां से?"
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      "text_native": "अह सर मेरे को तो कुछ ना कुछ रिक्वायरमेंट रहता ही है। प्रोजेक्ट बेस है। कभी कुछ रहता है, कभी कुछ रहता है, कभी कुछ रहता है।"
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      "text_native": "हां, वो तो है। एक बार आपकी इंक्वायरी भी डाला था आपने सी आर ओ एम ओ प्लस का, बट आप कुछ रिस्पॉन्ड नहीं किए उसके बाद।"
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      "text_native": "सर मेरे को ना, या तो आप अपने पर्सनल नंबर से एक बार कोई WhatsApp, मतलब वो करो जिससे बात करनी हो। नहीं, मैंने एक बार रिक्वायरमेंट डाली थी GI sheet की, उसके बाद कोई रिप्लाई आया ही नहीं मेरे पास।"
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      "text_native": "मैं आपको WhatsApp कर दे रहा हूं पर्सनल नंबर। आप मुझे इंक्वायरी भेज दीजिएगा, ठीक है? मैं चेक कर लूंगा।"
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      "text_en": "Yes, send it now. I'll call you back when I'm free.",
      "text_native": "हां, आप अभी डाल दो। मैं ना अब फ्री हो के आपसे फिर कॉल कर लूंगा।"
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      "text_en": "Okay sir, okay. Thank you.",
      "text_native": "ओके सर, ओके। थैंक यू।"
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      "text_en": "Okay.",
      "text_native": "ओके।"
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      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent did not revalidate any of the required fields (product, size, quantity, location, timeline)."
    },
    {
      "ucid": "34972178409434720",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "Do you have any requirement for steel?",
      "comment": "Agent asked a single, generic question but failed to ask any of the required discovery questions about application, volume, or procurement."
    },
    {
      "ucid": "34972178409434720",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I am WhatsApping you my personal number. You can send me the inquiry, okay? I will check.",
      "comment": "Agent did not provide a price, confirm stock, or state a timeline for a quote, instead deferring the entire process to WhatsApp."
    },
    {
      "ucid": "34972178409434720",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I'm calling from JSW company, Jindal Steel.",
      "comment": "The agent did not pitch any products, and therefore did not unnecessarily re-pitch the portfolio."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}