{
  "ucid": "34972178409228160",
  "call_date": "2026-07-15",
  "start_time": "2026-07-15 10:41:21",
  "end_time": "2026-07-15 10:42:00",
  "duration_sec": 39,
  "campaign": "IS_MFG_CR_GI_Coated_Opp_Jul26",
  "disposition": "General Enquiry",
  "agent": "Abhishek Gupta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA9a7a0987121249c944021c1d435f2125.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "UserHangup",
  "excel_row": 89,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"2743\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"a68470b89d10068d5f0171cb5c7b2835/118398040042527216\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"हैलो हैो।\",\"channel\":1,\"start\":0,\"end\":1.599875},{\"transcript\":\"हैलो हैलो।\",\"channel\":0,\"start\":1.799875,\"end\":2.599875},{\"transcript\":\"हाल बोलिए हूँ।\",\"channel\":1,\"start\":2.799875,\"end\":4.799875},{\"transcript\":\"हा अिश जी बात कर रही हूँ।\",\"channel\":0,\"start\":3.999875,\"end\":5.199875},{\"transcript\":\"हाँ जी।\",\"channel\":1,\"start\":4.999875,\"end\":7.199875},{\"transcript\":\"है आया जी बात कर रही है।\",\"channel\":0,\"start\":6.799875,\"end\":7.999875},{\"transcript\":\"जी आँ बोल रह हू।\",\"channel\":1,\"start\":7.999875,\"end\":8.999875},{\"transcript\":\"जी अजय जी अभिषेक गुप्ता बात कर रहा था जी एस डब्ल्यू वॅन प्लेटफार्म से।\",\"channel\":0,\"start\":8.999875,\"end\":12.399875},{\"transcript\":\"ये या दोगा पहले यह यहाँ से।\",\"channel\":1,\"start\":10.599875,\"end\":13.399875},{\"transcript\":\"जी जी एस डब्ल्यू वॅन प्लेटफार्म से सर जी एेस डब्ल्यू वॅन एम एएम।\",\"channel\":0,\"start\":13.199875,\"end\":16.199875},{\"transcript\":\"ककॉ।\",\"channel\":1,\"start\":13.599875,\"end\":14.199875},{\"transcript\":\"हाँ हाँ बोलिए।\",\"channel\":1,\"start\":16.999875,\"end\":17.999875},{\"transcript\":\"क कही बाहर है क्या सर डिस्टरिबेन्स आ रहा है बाद में बात करूँगया।\",\"channel\":0,\"start\":18.199875,\"end\":20.999875},{\"transcript\":\"हा।\",\"channel\":1,\"start\":19.399875,\"end\":19.999875},{\"transcript\":\"हाँ हाँ बोल।\",\"channel\":1,\"start\":21.199875,\"end\":21.989875},{\"transcript\":\"।\",\"channel\":0,\"start\":22.399875,\"end\":23.04}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178409228160,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178409228160,\"CallDate\":\"2026-07-15\",\"StartTime\":\"2026-07-15 10:41:21\",\"EndTime\":\"2026-07-15 10:42:00\",\"CallDuration\":\"00:00:39\",\"CampaignName\":\"IS_MFG_CR_GI_Coated_Opp_Jul26\",\"Disposition\":\"General Enquiry\",\"AgentName\":\"Abhishek Gupta\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA9a7a0987121249c944021c1d435f2125.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-15\",\"CallStartTime\":\"2026-07-15 10:41:21\",\"CallEndTime\":\"2026-07-15 10:42:00\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
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  "audio_bytes": 69768,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 16,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 23.256,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello   (हॅलो)\n[2s] AGENT: Hello   (हॅलो)\n[3s] CUSTOMER: Speak   (बोलिए)\n[4s] AGENT: Am I speaking with Ajay ji?   (अजय जी से बात कर रहे हैं?)\n[5s] CUSTOMER: Yes?   (हां जी?)\n[7s] AGENT: Am I speaking with Ajay ji?   (अजय जी से बात कर रहे हैं?)\n[8s] CUSTOMER: Yes, speaking.   (हां बोल रहा हूं।)\n[8s] AGENT: Ajay ji, this is Abhishek Gupta calling from the JSW One platform.   (अजय जी, अभिषेक गुप्ता बात कर रहा था JSW One प्लॅटफॉर्म से।)\n[11s] CUSTOMER: From where?   (कहां से?)\n[11s] AGENT: From the JSW One platform sir, JSW One MSME.   (JSW One प्लॅटफॉर्म से सर, JSW One MSME.)\n[14s] CUSTOMER: Yes, speak.   (हां बोलिए।)\n[15s] AGENT: Are you outside, sir? There's a disturbance, I'll call back later.   (कहीं बाहर हैं क्या सर? डिस्टर्बेंस आ रहा है, बाद में बात करूंगा।)\n[18s] CUSTOMER: Yes, absolutely.   (हां बिलकुल।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise on the customer's side throughout the call.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "13 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When opening a customer-led call, immediately reference the customer's action on the platform (e.g., 'I'm calling about the requirement you placed...') to provide context and avoid confusion.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": null,
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called the customer regarding a platform submission. After the introduction, the agent noted background noise and professionally suggested calling back later, to which the customer agreed. The call ended without discussing the customer's requirement.",
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  "latency_ms": 26021,
  "input_tokens": 2916,
  "output_tokens": 595,
  "created_at": "2026-09-03 09:30:17",
  "sentiment": "positive",
  "sentiment_score": 0.4,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.65,
  "agent_talk_sec": 9.3,
  "customer_talk_sec": 5.0,
  "dead_air_sec": 24.7,
  "longest_monologue_sec": 2.4,
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  "interruptions": 0,
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  "customer_turns": 7,
  "discovery_qs": 3,
  "words_agent": 45,
  "words_customer": 11,
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    {
      "ucid": "34972178409228160",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.51,
      "end_s": 2.01,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "34972178409228160",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.3,
      "end_s": 2.63,
      "text_en": "Hello",
      "text_native": "हॅलो"
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      "idx": 2,
      "speaker": "customer",
      "start_s": 3.2,
      "end_s": 3.6,
      "text_en": "Speak",
      "text_native": "बोलिए"
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      "ucid": "34972178409228160",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.97,
      "end_s": 4.9,
      "text_en": "Am I speaking with Ajay ji?",
      "text_native": "अजय जी से बात कर रहे हैं?"
    },
    {
      "ucid": "34972178409228160",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.0,
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      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
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      "speaker": "agent",
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      "text_en": "Am I speaking with Ajay ji?",
      "text_native": "अजय जी से बात कर रहे हैं?"
    },
    {
      "ucid": "34972178409228160",
      "idx": 6,
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      "text_en": "Yes, speaking.",
      "text_native": "हां बोल रहा हूं।"
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      "text_en": "From where?",
      "text_native": "कहां से?"
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      "text_native": "JSW One प्लॅटफॉर्म से सर, JSW One MSME."
    },
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      "ucid": "34972178409228160",
      "idx": 10,
      "speaker": "customer",
      "start_s": 14.2,
      "end_s": 14.8,
      "text_en": "Yes, speak.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "34972178409228160",
      "idx": 11,
      "speaker": "agent",
      "start_s": 15.0,
      "end_s": 17.4,
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      "text_native": "कहीं बाहर हैं क्या सर? डिस्टर्बेंस आ रहा है, बाद में बात करूंगा।"
    },
    {
      "ucid": "34972178409228160",
      "idx": 12,
      "speaker": "customer",
      "start_s": 17.5,
      "end_s": 18.2,
      "text_en": "Yes, absolutely.",
      "text_native": "हां बिलकुल।"
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      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent only stated he was from the platform, but did not reference the customer's specific action (submitting a requirement)."
    },
    {
      "ucid": "34972178409228160",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was terminated by the agent before any requirement details could be discussed."
    },
    {
      "ucid": "34972178409228160",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the call was cut short due to background noise."
    },
    {
      "ucid": "34972178409228160",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the closure stage."
    },
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      "ucid": "34972178409228160",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
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      "evidence": "Ajay ji, this is Abhishek Gupta calling from the JSW One platform.",
      "comment": "The agent did not have the opportunity to pitch, and therefore did not conduct any unnecessary re-pitching."
    }
  ],
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  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}