{
  "ucid": "34972178403000840",
  "call_date": "2026-07-14",
  "start_time": "2026-07-14 17:23:28",
  "end_time": "2026-07-14 17:23:58",
  "duration_sec": 30,
  "campaign": "IS_MFG_CR_GI_Coated_Opp_Jul26",
  "disposition": "No_requirement",
  "agent": "ankit mistry",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA90682ec40704b62e03a3cfdbba8a6e34.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "UserHangup",
  "excel_row": 155,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"1118\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"0b77dd9cbe1673b392754f453acf39ef/3661169615766230799\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"હલ\",\"channel\":1,\"start\":0.399875,\"end\":0.999875},{\"transcript\":\"હૈલો હરેકરે ખરીશવડગામાં\",\"channel\":0,\"start\":1.799875,\"end\":4.599875},{\"transcript\":\"હુ વત કરું છું જે  સિલમથી જિ\",\"channel\":0,\"start\":5.599875,\"end\":11.189875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178403000840,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178403000840,\"CallDate\":\"2026-07-14\",\"StartTime\":\"2026-07-14 17:23:28\",\"EndTime\":\"2026-07-14 17:23:58\",\"CallDuration\":\"00:00:30\",\"CampaignName\":\"IS_MFG_CR_GI_Coated_Opp_Jul26\",\"Disposition\":\"No_requirement\",\"AgentName\":\"ankit mistry\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA90682ec40704b62e03a3cfdbba8a6e34.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-14\",\"CallStartTime\":\"2026-07-14 17:23:28\",\"CallEndTime\":\"2026-07-14 17:23:58\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
  "audio_path": "/data/audio/34972178403000840__DIA90682ec40704b62e03a3cfdbba8a6e34.mp3",
  "audio_bytes": 34344,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 3,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 11.448,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Hello, is Haresh ji speaking? Haresh Vadgama?   (હેલો, હરેશજી વાત કરે છે? હરેશ વડગામા?)\n[3s] CUSTOMER: Yes.   (જી.)\n[4s] AGENT: Haresh bhai, good evening. I am Ankit Mishra speaking, from JSW Steel.   (હરેશભાઈ, ગુડ ઇવનિંગ. હું અંકિત મિશ્રા વાત કરું છું, JSW સ્ટીલમાંથી.)\n[6s] CUSTOMER: Yes.   (જી.)",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 5,
  "connected": 1,
  "audio_notes": "clear: No specific issues.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "amber",
  "band_reason": "only 5 turns - short exchange, limited evidence to score",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "After introducing yourself, you must immediately reference the customer's online inquiry to set the context and begin validating their requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent confirmed the customer's identity and introduced themself. The call ended abruptly after the introduction, before any business purpose could be discussed or requirements could be validated.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent introduced themself but did not acknowledge that the customer had submitted a requirement on the platform.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any requirement details could be revalidated.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call ended immediately after the introduction.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not reach the closure stage; no price or timeline was discussed.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Haresh bhai, good evening. I am Ankit Mishra speaking, from JSW Steel.\", \"comment\": \"The call ended before any pitch occurred, so no unnecessary re-pitching took place.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"After introducing yourself, you must immediately reference the customer's online inquiry to set the context and begin validating their requirement.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent confirmed the customer's identity and introduced themself. The call ended abruptly after the introduction, before any business purpose could be discussed or requirements could be validated.\"}",
  "error": null,
  "latency_ms": 19031,
  "input_tokens": 2741,
  "output_tokens": 584,
  "created_at": "2026-09-03 09:37:20",
  "sentiment": "negative",
  "sentiment_score": -0.175,
  "sentiment_confidence": "med",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.82,
  "agent_talk_sec": 5.0,
  "customer_talk_sec": 1.1,
  "dead_air_sec": 23.9,
  "longest_monologue_sec": 2.9,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 2,
  "customer_turns": 3,
  "discovery_qs": 2,
  "words_agent": 19,
  "words_customer": 3,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "34972178403000840",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.17,
      "end_s": 0.57,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178403000840",
      "idx": 1,
      "speaker": "agent",
      "start_s": 0.87,
      "end_s": 2.98,
      "text_en": "Hello, is Haresh ji speaking? Haresh Vadgama?",
      "text_native": "હેલો, હરેશજી વાત કરે છે? હરેશ વડગામા?"
    },
    {
      "ucid": "34972178403000840",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.06,
      "end_s": 3.3,
      "text_en": "Yes.",
      "text_native": "જી."
    },
    {
      "ucid": "34972178403000840",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.56,
      "end_s": 6.5,
      "text_en": "Haresh bhai, good evening. I am Ankit Mishra speaking, from JSW Steel.",
      "text_native": "હરેશભાઈ, ગુડ ઇવનિંગ. હું અંકિત મિશ્રા વાત કરું છું, JSW સ્ટીલમાંથી."
    },
    {
      "ucid": "34972178403000840",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.5,
      "end_s": 6.95,
      "text_en": "Yes.",
      "text_native": "જી."
    }
  ],
  "steps": [
    {
      "ucid": "34972178403000840",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent introduced themself but did not acknowledge that the customer had submitted a requirement on the platform."
    },
    {
      "ucid": "34972178403000840",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any requirement details could be revalidated."
    },
    {
      "ucid": "34972178403000840",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the call ended immediately after the introduction."
    },
    {
      "ucid": "34972178403000840",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not reach the closure stage; no price or timeline was discussed."
    },
    {
      "ucid": "34972178403000840",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Haresh bhai, good evening. I am Ankit Mishra speaking, from JSW Steel.",
      "comment": "The call ended before any pitch occurred, so no unnecessary re-pitching took place."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}