{
  "ucid": "34972178402769870",
  "call_date": "2026-07-14",
  "start_time": "2026-07-14 16:44:58",
  "end_time": "2026-07-14 16:45:53",
  "duration_sec": 55,
  "campaign": "IS_MFG_CR_GI_Coated_Opp_Jul26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA25b971ac72cf1476117ea9f6f04b46c6.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "UserHangup",
  "excel_row": 154,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"1869\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"f20167fe2f7e38becd2f3660e648ae83/15594630365452972755\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"હૈલો\",\"channel\":0,\"start\":2.599875,\"end\":3.999875},{\"transcript\":\"હૈલો\",\"channel\":1,\"start\":2.799875,\"end\":5.199875},{\"transcript\":\"સચિન સચિ બોલો\",\"channel\":0,\"start\":4.599875,\"end\":6.999875},{\"transcript\":\"લો\",\"channel\":1,\"start\":6.999875,\"end\":7.999875},{\"transcript\":\"જ વાત ર\",\"channel\":0,\"start\":8.399875,\"end\":12.199875},{\"transcript\":\"હ બોલો\",\"channel\":1,\"start\":11.599875,\"end\":12.999875},{\"transcript\":\"આસરથ છેર એકવાલમ અત્યારે ીટમેમાં\",\"channel\":0,\"start\":13.799875,\"end\":17.199875},{\"transcript\":\"આપક ઓફિસમા બોલ કઈ જગ્યા\",\"channel\":1,\"start\":18.799875,\"end\":21.599875},{\"transcript\":\"બોમબ\",\"channel\":0,\"start\":21.599875,\"end\":22.799875},{\"transcript\":\"કો\",\"channel\":1,\"start\":23.999875,\"end\":25.399875},{\"transcript\":\"હા\",\"channel\":0,\"start\":26.199875,\"end\":27.599875},{\"transcript\":\"અત્યારે તોનેબહાર આવેછ\",\"channel\":1,\"start\":27.999875,\"end\":34.389875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178402769870,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178402769870,\"CallDate\":\"2026-07-14\",\"StartTime\":\"2026-07-14 16:44:58\",\"EndTime\":\"2026-07-14 16:45:53\",\"CallDuration\":\"00:00:55\",\"CampaignName\":\"IS_MFG_CR_GI_Coated_Opp_Jul26\",\"Disposition\":\"No_requirement\",\"AgentName\":\"dhruv\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA25b971ac72cf1476117ea9f6f04b46c6.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-14\",\"CallStartTime\":\"2026-07-14 16:44:58\",\"CallEndTime\":\"2026-07-14 16:45:53\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
  "audio_path": "/data/audio/34972178402769870__DIA25b971ac72cf1476117ea9f6f04b46c6.mp3",
  "audio_bytes": 111240,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 12,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 37.08,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] AGENT: Hello.\n[6s] CUSTOMER: Hm.   (હમ.)\n[6s] AGENT: Is this Sachin sir speaking?   (સચિન સચિન સર બોલો?)\n[7s] CUSTOMER: Yes, speak.   (હા બોલો.)\n[8s] AGENT: Sir, I'm calling from JSW, from Jindal Steel Works.   (સર JSW થી વાત કરું છું, Jindal Steel Works થી.)\n[11s] CUSTOMER: Yes, speak.   (હા બોલો.)\n[12s] AGENT: Uh sir, is there any requirement right now in sheet metals?   (અ સર કઈ છે requirement અત્યારે sheet metals માં?)\n[15s] CUSTOMER: Which office are you calling from? From which place?   (તમે કઈ office માંથી બોલો? કઈ જગ્યાએથી?)\n[17s] AGENT: Bombay head office.\n[18s] CUSTOMER: From Bombay, right?   (Bombay થી, હેંને?)\n[19s] AGENT: Yeah.\n[21s] CUSTOMER: Right now... I'll let you know, okay? I'm out for a bit. I'll call you.   (અત્યારે તો હવે હું તમને જણાવું ચલો ને, થોડો એક બહાર આવ્યો છું. તો એક ફોન કરું તમને.)\n[25s] AGENT: Okay, okay okay okay.   (ઠીક છે, ઠીક ઠીક ઠીક.)",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "clear: Some background office noise is present but doesn't significantly hinder transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "13 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "For a customer-led call, your opening must acknowledge their platform submission; do not ask if they have a requirement as if it's a cold call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called regarding a platform submission but opened the call by asking if the customer had a requirement. The customer stated they were out and would call back, deferring the conversation. The agent agreed and the call ended without any requirement details being discussed.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Uh sir, is there any requirement right now in sheet metals?\", \"comment\": \"The agent did not acknowledge the customer's platform submission and instead asked if there was a requirement, treating it as a cold call.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any of the submitted requirement details could be revalidated.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were attempted; the call was cut short by the customer.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The customer deferred the conversation before pricing or closure could be discussed.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, is there any requirement right now in sheet metals?\", \"comment\": \"The agent did not re-pitch the portfolio, as the call was very brief.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"For a customer-led call, your opening must acknowledge their platform submission; do not ask if they have a requirement as if it's a cold call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called regarding a platform submission but opened the call by asking if the customer had a requirement. The customer stated they were out and would call back, deferring the conversation. The agent agreed and the call ended without any requirement details being discussed.\"}",
  "error": null,
  "latency_ms": 25879,
  "input_tokens": 2944,
  "output_tokens": 622,
  "created_at": "2026-09-03 09:37:20",
  "sentiment": "neutral",
  "sentiment_score": 0.02,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.503,
  "agent_talk_sec": 7.6,
  "customer_talk_sec": 7.5,
  "dead_air_sec": 39.9,
  "longest_monologue_sec": 2.4,
  "agent_wpm": 268.4,
  "interruptions": 0,
  "agent_turns": 7,
  "customer_turns": 6,
  "discovery_qs": 2,
  "words_agent": 34,
  "words_customer": 32,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178402769870",
      "idx": 0,
      "speaker": "agent",
      "start_s": 4.93,
      "end_s": 5.23,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178402769870",
      "idx": 1,
      "speaker": "customer",
      "start_s": 5.6,
      "end_s": 5.83,
      "text_en": "Hm.",
      "text_native": "હમ."
    },
    {
      "ucid": "34972178402769870",
      "idx": 2,
      "speaker": "agent",
      "start_s": 6.0,
      "end_s": 6.84,
      "text_en": "Is this Sachin sir speaking?",
      "text_native": "સચિન સચિન સર બોલો?"
    },
    {
      "ucid": "34972178402769870",
      "idx": 3,
      "speaker": "customer",
      "start_s": 7.21,
      "end_s": 7.64,
      "text_en": "Yes, speak.",
      "text_native": "હા બોલો."
    },
    {
      "ucid": "34972178402769870",
      "idx": 4,
      "speaker": "agent",
      "start_s": 7.94,
      "end_s": 9.94,
      "text_en": "Sir, I'm calling from JSW, from Jindal Steel Works.",
      "text_native": "સર JSW થી વાત કરું છું, Jindal Steel Works થી."
    },
    {
      "ucid": "34972178402769870",
      "idx": 5,
      "speaker": "customer",
      "start_s": 10.6,
      "end_s": 11.0,
      "text_en": "Yes, speak.",
      "text_native": "હા બોલો."
    },
    {
      "ucid": "34972178402769870",
      "idx": 6,
      "speaker": "agent",
      "start_s": 11.6,
      "end_s": 14.0,
      "text_en": "Uh sir, is there any requirement right now in sheet metals?",
      "text_native": "અ સર કઈ છે requirement અત્યારે sheet metals માં?"
    },
    {
      "ucid": "34972178402769870",
      "idx": 7,
      "speaker": "customer",
      "start_s": 14.74,
      "end_s": 16.44,
      "text_en": "Which office are you calling from? From which place?",
      "text_native": "તમે કઈ office માંથી બોલો? કઈ જગ્યાએથી?"
    },
    {
      "ucid": "34972178402769870",
      "idx": 8,
      "speaker": "agent",
      "start_s": 16.6,
      "end_s": 17.4,
      "text_en": "Bombay head office.",
      "text_native": "Bombay head office."
    },
    {
      "ucid": "34972178402769870",
      "idx": 9,
      "speaker": "customer",
      "start_s": 17.9,
      "end_s": 18.7,
      "text_en": "From Bombay, right?",
      "text_native": "Bombay થી, હેંને?"
    },
    {
      "ucid": "34972178402769870",
      "idx": 10,
      "speaker": "agent",
      "start_s": 19.1,
      "end_s": 19.3,
      "text_en": "Yeah.",
      "text_native": "Yeah."
    },
    {
      "ucid": "34972178402769870",
      "idx": 11,
      "speaker": "customer",
      "start_s": 20.6,
      "end_s": 24.5,
      "text_en": "Right now... I'll let you know, okay? I'm out for a bit. I'll call you.",
      "text_native": "અત્યારે તો હવે હું તમને જણાવું ચલો ને, થોડો એક બહાર આવ્યો છું. તો એક ફોન કરું તમને."
    },
    {
      "ucid": "34972178402769870",
      "idx": 12,
      "speaker": "agent",
      "start_s": 24.6,
      "end_s": 25.7,
      "text_en": "Okay, okay okay okay.",
      "text_native": "ઠીક છે, ઠીક ઠીક ઠીક."
    }
  ],
  "steps": [
    {
      "ucid": "34972178402769870",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Uh sir, is there any requirement right now in sheet metals?",
      "comment": "The agent did not acknowledge the customer's platform submission and instead asked if there was a requirement, treating it as a cold call."
    },
    {
      "ucid": "34972178402769870",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any of the submitted requirement details could be revalidated."
    },
    {
      "ucid": "34972178402769870",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were attempted; the call was cut short by the customer."
    },
    {
      "ucid": "34972178402769870",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The customer deferred the conversation before pricing or closure could be discussed."
    },
    {
      "ucid": "34972178402769870",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Uh sir, is there any requirement right now in sheet metals?",
      "comment": "The agent did not re-pitch the portfolio, as the call was very brief."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}