{ "ucid": "34972178402038750", "call_date": "2026-07-14", "start_time": "2026-07-14 14:43:07", "end_time": "2026-07-14 14:44:16", "duration_sec": 69, "campaign": "IS_MFG_CR_GI_Coated_Opp_Jul26", "disposition": "General Enquiry", "agent": "ankit mistry", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1bcac966de2a1e63d4e0378f5d0d7aae.mp3", "dial_status": "", "customer_status": "answered", "agent_status": "answered", "hangup_by": "UserHangup", "excel_row": 147, "is_test": 0, "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"2301\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"550f223d90202671338cfee4dc1718cc/12857838487063586166\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"હૈલો\",\"channel\":1,\"start\":0.799875,\"end\":1.599875},{\"transcript\":\"હૈલો\",\"channel\":0,\"start\":3.199875,\"end\":3.999875},{\"transcript\":\"હૈલો\",\"channel\":1,\"start\":3.599875,\"end\":4.399875},{\"transcript\":\"જગય સવડ\",\"channel\":0,\"start\":4.799875,\"end\":7.399875},{\"transcript\":\"ામીવા કરું છુ\",\"channel\":1,\"start\":7.799875,\"end\":9.599875},{\"transcript\":\"સોીમભી\",\"channel\":0,\"start\":9.399875,\"end\":17.599875},{\"transcript\":\"મ આપડી છવાતમે તમારુનેન્જીનિયરિં\",\"channel\":0,\"start\":19.199875,\"end\":26.599875},{\"transcript\":\"એ તો સાે બંધ કરીો એન્જીનિયરિંગ કા\",\"channel\":1,\"start\":24.799875,\"end\":28.399875},{\"transcript\":\"પછી એવું છે\",\"channel\":0,\"start\":28.799875,\"end\":30.199875},{\"transcript\":\"હા\",\"channel\":1,\"start\":29.999875,\"end\":30.999875},{\"transcript\":\"ઓકેતોછકે પછી\",\"channel\":0,\"start\":30.399875,\"end\":36.799875},{\"transcript\":\"નાન ખાલી સોલખી કરી\",\"channel\":1,\"start\":35.199875,\"end\":39.599875},{\"transcript\":\"કરે પોતે બધું કરો છો અ\",\"channel\":0,\"start\":40.799875,\"end\":45.999875},{\"transcript\":\"નામે પ્રોજેક્ટ કરીશુ\",\"channel\":1,\"start\":44.799875,\"end\":46.999875},{\"transcript\":\"પ્રોજેક્ટ કરોછોકે\",\"channel\":0,\"start\":47.399875,\"end\":52.799875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178402038750,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178402038750,\"CallDate\":\"2026-07-14\",\"StartTime\":\"2026-07-14 14:43:07\",\"EndTime\":\"2026-07-14 14:44:16\",\"CallDuration\":\"00:01:09\",\"CampaignName\":\"IS_MFG_CR_GI_Coated_Opp_Jul26\",\"Disposition\":\"General Enquiry\",\"AgentName\":\"ankit mistry\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1bcac966de2a1e63d4e0378f5d0d7aae.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-14\",\"CallStartTime\":\"2026-07-14 14:43:07\",\"CallEndTime\":\"2026-07-14 14:44:16\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}", "audio_path": "/data/audio/34972178402038750__DIA1bcac966de2a1e63d4e0378f5d0d7aae.mp3", "audio_bytes": 168048, "audio_status": "ok", "audio_error": null, "excel_turn_count": 15, "ingested_at": "2026-09-03 08:21:44.614582+00", "audio_secs": 56.016, "source_file": null, "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello. (હલો.)\n[3s] AGENT: Hello. (હલો.)\n[3s] CUSTOMER: Hello. (હલો.)\n[4s] AGENT: Yes, is Jayeshbhai speaking? Jayesh Chavda? (હા જયેશભાઈ વાત કરે છે? જયેશ ચાવડા?)\n[6s] CUSTOMER: No, Meet is speaking. (ના, મીત વાત કરું છું.)\n[7s] AGENT: Oh so sorry, Meetbhai. Yes. Meetbhai, hi, good afternoon. I am Ankit Mistry speaking from JSW Steel. Jindal, right, from the Mumbai head office. (ઓહ સો સોરી, મીતભાઈ. યસ. મીતભાઈ, હાય, ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું JSW સ્ટીલમાંથી. જિંદાલ છે ને મુંબઈ હેડ ઓફિસ.)\n[13s] CUSTOMER: Hmm hmm. (હમમ હમમ.)\n[14s] AGENT: Uh Meetbhai, we had a conversation about six months ago. You, your business, which is Solmac Engineering (અ મીતભાઈ, આપણી છ એક મહિના પહેલા વાતચીત થઈ છે. તમે તમારું આ જે બિઝનેસ છે, જે સોલમેક એન્જિનિયરિંગ)\n[18s] CUSTOMER: Sir, that has been shut down, Solmac Engineering. We have closed the firm itself. (એ તો સાહેબ બંધ કરી દીધું સોલમેક એન્જિનિયરિંગ. તમે ફોર્મ જ ક્લોઝ કરી નાખ્યું.)\n[20s] AGENT: Oh, is that so? (અચ્છા એવું છે?)\n[21s] CUSTOMER: Yes. (હા.)\n[22s] AGENT: Oh okay. Uh so besides that, do you have any other firm or (ઓહ ઓકે. અ તો એના જે ગમે કોઈ કોઈ બીજી કોઈ તમારી ફોર્મ છે કે પછી)\n[24s] CUSTOMER: No no no, only solar. Yes sorry, we only do solar, only. (ના ના ના ખાલી સોલરની જ. હા સોરી, અમે સોલરનું જ કરીએ છીએ ખાલી ઓન્લી.)\n[27s] AGENT: You only do solar? Okay. And in solar, what, do you do everything yourself? I mean (ખાલી સોલરનું કરો છો? ઓકે. અને સોલરમાં શું તમે પોતે બધું કરો છો? આઈ મીન)\n[30s] CUSTOMER: No, we do solar projects. (ના અમે પ્રોજેક્ટ્સ કરીએ છીએ સોલર.)\n[31s] AGENT: Oh, you do projects. Okay. Uh alright sir, so I will update its status here. Okay? (અચ્છા પ્રોજેક્ટ્સ કરો છો. ઓકે. અ ઠીક છે સર, તો અહીંયા હું સ્ટેટસ એનું અપડેટ કરી નાખું છું. ઓકે?)\n[34s] CUSTOMER: Okay. (ઓકે.)\n[36s] AGENT: Yes. Thank you. 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Jayesh Chavda?", "text_native": "હા જયેશભાઈ વાત કરે છે? જયેશ ચાવડા?" }, { "ucid": "34972178402038750", "idx": 4, "speaker": "customer", "start_s": 6.16, "end_s": 7.3, "text_en": "No, Meet is speaking.", "text_native": "ના, મીત વાત કરું છું." }, { "ucid": "34972178402038750", "idx": 5, "speaker": "agent", "start_s": 7.3, "end_s": 13.1, "text_en": "Oh so sorry, Meetbhai. Yes. Meetbhai, hi, good afternoon. I am Ankit Mistry speaking from JSW Steel. Jindal, right, from the Mumbai head office.", "text_native": "ઓહ સો સોરી, મીતભાઈ. યસ. મીતભાઈ, હાય, ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું JSW સ્ટીલમાંથી. જિંદાલ છે ને મુંબઈ હેડ ઓફિસ." }, { "ucid": "34972178402038750", "idx": 6, "speaker": "customer", "start_s": 13.1, "end_s": 13.87, "text_en": "Hmm hmm.", "text_native": "હમમ હમમ." }, { "ucid": "34972178402038750", "idx": 7, "speaker": "agent", "start_s": 14.3, "end_s": 18.01, "text_en": "Uh Meetbhai, we had a conversation about six months ago. You, your business, which is Solmac Engineering", "text_native": "અ મીતભાઈ, આપણી છ એક મહિના પહેલા વાતચીત થઈ છે. તમે તમારું આ જે બિઝનેસ છે, જે સોલમેક એન્જિનિયરિંગ" }, { "ucid": "34972178402038750", "idx": 8, "speaker": "customer", "start_s": 18.01, "end_s": 20.4, "text_en": "Sir, that has been shut down, Solmac Engineering. We have closed the firm itself.", "text_native": "એ તો સાહેબ બંધ કરી દીધું સોલમેક એન્જિનિયરિંગ. તમે ફોર્મ જ ક્લોઝ કરી નાખ્યું." }, { "ucid": "34972178402038750", "idx": 9, "speaker": "agent", "start_s": 20.4, "end_s": 21.0, "text_en": "Oh, is that so?", "text_native": "અચ્છા એવું છે?" }, { "ucid": "34972178402038750", "idx": 10, "speaker": "customer", "start_s": 21.3, "end_s": 21.5, "text_en": "Yes.", "text_native": "હા." }, { "ucid": "34972178402038750", "idx": 11, "speaker": "agent", "start_s": 21.7, "end_s": 24.0, "text_en": "Oh okay. Uh so besides that, do you have any other firm or", "text_native": "ઓહ ઓકે. અ તો એના જે ગમે કોઈ કોઈ બીજી કોઈ તમારી ફોર્મ છે કે પછી" }, { "ucid": "34972178402038750", "idx": 12, "speaker": "customer", "start_s": 24.0, "end_s": 26.8, "text_en": "No no no, only solar. Yes sorry, we only do solar, only.", "text_native": "ના ના ના ખાલી સોલરની જ. હા સોરી, અમે સોલરનું જ કરીએ છીએ ખાલી ઓન્લી." }, { "ucid": "34972178402038750", "idx": 13, "speaker": "agent", "start_s": 27.1, "end_s": 29.8, "text_en": "You only do solar? Okay. And in solar, what, do you do everything yourself? I mean", "text_native": "ખાલી સોલરનું કરો છો? ઓકે. અને સોલરમાં શું તમે પોતે બધું કરો છો? આઈ મીન" }, { "ucid": "34972178402038750", "idx": 14, "speaker": "customer", "start_s": 29.8, "end_s": 31.1, "text_en": "No, we do solar projects.", "text_native": "ના અમે પ્રોજેક્ટ્સ કરીએ છીએ સોલર." }, { "ucid": "34972178402038750", "idx": 15, "speaker": "agent", "start_s": 31.4, "end_s": 34.5, "text_en": "Oh, you do projects. Okay. Uh alright sir, so I will update its status here. Okay?", "text_native": "અચ્છા પ્રોજેક્ટ્સ કરો છો. ઓકે. અ ઠીક છે સર, તો અહીંયા હું સ્ટેટસ એનું અપડેટ કરી નાખું છું. ઓકે?" }, { "ucid": "34972178402038750", "idx": 16, "speaker": "customer", "start_s": 34.5, "end_s": 35.2, "text_en": "Okay.", "text_native": "ઓકે." }, { "ucid": "34972178402038750", "idx": 17, "speaker": "agent", "start_s": 35.6, "end_s": 36.4, "text_en": "Yes. Thank you.", "text_native": "યસ. થેન્ક યુ." } ], "steps": [ { "ucid": "34972178402038750", "step_id": "CL1", "step_name": "Opener acknowledges platform submission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not acknowledge a platform submission, instead referencing a conversation from six months ago." }, { "ucid": "34972178402038750", "step_id": "CL2", "step_name": "Revalidate every field", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The call ended before any product or requirement details could be revalidated." }, { "ucid": "34972178402038750", "step_id": "CL3", "step_name": "Discovery (5 Qs, woven naturally)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "And in solar, what, do you do everything yourself? I mean", "comment": "The agent asked one question about the customer's new business, but did not meet the threshold for a partial pass." }, { "ucid": "34972178402038750", "step_id": "CL4", "step_name": "Closure with price & timeline", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The lead was correctly identified as invalid, so no price or timeline was discussed or committed." }, { "ucid": "34972178402038750", "step_id": "CL5", "step_name": "No unnecessary re-pitching", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Uh alright sir, so I will update its status here. Okay?", "comment": "The agent did not pitch any products after learning the customer's business had closed." } ], "objections": [], "missed_steps": [ "CL1 Opener acknowledges platform submission", "CL2 Revalidate every field", "CL3 Discovery (5 Qs, woven naturally)", "CL4 Closure with price & timeline" ], "objection_phrases_list": [] }