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  "english_text": "[1s] CUSTOMER: Hello.   (હેલો.)\n[2s] AGENT: Hello. Jay Khodiyar Fabricators?   (હેલો. જય ખોડિયાર ફેબ્રિકેટર્સ?)\n[4s] CUSTOMER: Yes, speak.   (હા, બોલો.)\n[4s] AGENT: Sir, good evening. I am Ankit Mistry speaking, from Jindal Steel, Mumbai, head office.   (સર, ગુડ ઇવનિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું, જિંદાલ સ્ટીલમાંથી, મુંબઈ, હેડ ઓફિસ.)\n[8s] CUSTOMER: Jindal Steel?   (જિંદાલ સ્ટીલ?)\n[9s] AGENT: Yes.   (હા.)\n[9s] CUSTOMER: Speak.   (બોલો.)\n[10s] AGENT: Sir, a few months ago, you had registered your business, Jay Khodiyar Fabricators, on Jindal's digital portal. But then it's been almost over six-seven months, we have never received any requirement from you. Just regarding that I had called you to know what issue are we facing or what   (સર, આપણે થોડા મહિના પહેલા તમે મને જિંદાલના ડિજિટલ પોર્ટલ પર તમારું આ જે બિઝનેસ છે જય ખોડિયાર ફેબ્રિકેટર્સ, એ અકાઉન્ટ આપણે રજીસ્ટ્રેશન કરાવ્યું છે. બટ ધેન ઓલમોસ્ટ એને છ સાત મહિના ઉપર જેવું થઈ ગયું છે, અમને ક્યારેય તમારી કશી રિક્વાયરમેન્ટ આવી નથી. બસ એના રિગાર્ડિંગ મેં તમને કોલ કર્યો હતો કે જાણવા માટે કે આપણે શું ઇસ્યુ ફેસ કરી રહ્યા છીએ કે પછી શું)\n[22s] CUSTOMER: One minute, okay. Sir, I can't hear you, hold on for a minute.   (એક મિનિટ હા. સર, અવાજ નથી આવતો તમારો, એક મિનિટ ચાલુ રાખો.)\n[26s] AGENT: Yes yes, sure.   (હા હા, શ્યોર.)\n[27s] CUSTOMER: Hold on for a minute.   (ચાલુ રાખજો એક મિનિટ.)\n[28s] AGENT: Yes yes, no problem.   (હા હા, વાંધો નહીં.)\n[30s] CUSTOMER: Yes, speak.   (હા, બોલો.)",
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  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: There is some background noise and minor overlapping speech, but the main conversation is clear.",
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  "transcript_error": null,
  "band": "green",
  "band_reason": "13 turns, clean transcript (0% inaudible)",
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  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
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  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
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  "geo_flag": 0,
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  "moq_flag": 0,
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  "moq_severity": null,
  "material_flag": 0,
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  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a customer ('Jay Khodiyar Fabricators') who had registered on the portal months ago but never placed an order. After the agent's introduction, the customer had a temporary audio issue. The call ended immediately after the connection was re-established, before any business could be discussed.",
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  "input_tokens": 3157,
  "output_tokens": 664,
  "created_at": "2026-09-03 09:35:58",
  "sentiment": "neutral",
  "sentiment_score": 0.12,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.727,
  "agent_talk_sec": 18.6,
  "customer_talk_sec": 7.0,
  "dead_air_sec": 171.4,
  "longest_monologue_sec": 11.9,
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  "discovery_qs": 1,
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      "text_native": "હેલો."
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      "speaker": "agent",
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      "text_en": "Hello. Jay Khodiyar Fabricators?",
      "text_native": "હેલો. જય ખોડિયાર ફેબ્રિકેટર્સ?"
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      "text_native": "જિંદાલ સ્ટીલ?"
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      "text_native": "બોલો."
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      "speaker": "agent",
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      "text_native": "સર, આપણે થોડા મહિના પહેલા તમે મને જિંદાલના ડિજિટલ પોર્ટલ પર તમારું આ જે બિઝનેસ છે જય ખોડિયાર ફેબ્રિકેટર્સ, એ અકાઉન્ટ આપણે રજીસ્ટ્રેશન કરાવ્યું છે. બટ ધેન ઓલમોસ્ટ એને છ સાત મહિના ઉપર જેવું થઈ ગયું છે, અમને ક્યારેય તમારી કશી રિક્વાયરમેન્ટ આવી નથી. બસ એના રિગાર્ડિંગ મેં તમને કોલ કર્યો હતો કે જાણવા માટે કે આપણે શું ઇસ્યુ ફેસ કરી રહ્યા છીએ કે પછી શું"
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      "speaker": "customer",
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      "text_native": "એક મિનિટ હા. સર, અવાજ નથી આવતો તમારો, એક મિનિટ ચાલુ રાખો."
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      "ucid": "34972178394540680",
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      "speaker": "agent",
      "start_s": 25.5,
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      "text_en": "Yes yes, sure.",
      "text_native": "હા હા, શ્યોર."
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      "ucid": "34972178394540680",
      "idx": 10,
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      "text_en": "Hold on for a minute.",
      "text_native": "ચાલુ રાખજો એક મિનિટ."
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      "text_en": "Yes, speak.",
      "text_native": "હા, બોલો."
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      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, a few months ago, you had registered your business, Jay Khodiyar Fabricators, on Jindal's digital portal.",
      "comment": "Agent correctly acknowledged the customer's prior action on the platform (registration)."
    },
    {
      "ucid": "34972178394540680",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any requirement details could be revalidated."
    },
    {
      "ucid": "34972178394540680",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any discovery questions could be asked."
    },
    {
      "ucid": "34972178394540680",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any pricing, timeline, or closure could be discussed."
    },
    {
      "ucid": "34972178394540680",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, a few months ago, you had registered your business, Jay Khodiyar Fabricators, on Jindal's digital portal. But then it's been almost over six-seven months, we have never received any requirement from you.",
      "comment": "The agent's opening was focused on the reason for the call and did not involve an unnecessary portfolio pitch."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}