{
  "ucid": "34972178394380380",
  "call_date": "2026-07-13",
  "start_time": "2026-07-13 17:26:43",
  "end_time": "2026-07-13 17:27:50",
  "duration_sec": 67,
  "campaign": "IS_MFG_CR_GI_Coated_Opp_Jul26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA2887e29cfe4eb510a2d8d4ff1d8c8aaa.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "AgentHangup",
  "excel_row": 84,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"2250\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"daba02b68c11abd535457310c67b8ba7/4249314222296864038\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"हावव\",\"channel\":1,\"start\":3.799875,\"end\":4.799875},{\"transcript\":\"आनव\",\"channel\":0,\"start\":4.399875,\"end\":5.999875},{\"transcript\":\"ा\",\"channel\":1,\"start\":6.199875,\"end\":7.199875},{\"transcript\":\"सायलेंट बय\",\"channel\":0,\"start\":7.799875,\"end\":9.599875},{\"transcript\":\"थोडा रता\",\"channel\":1,\"start\":9.999875,\"end\":11.799875},{\"transcript\":\"ताजी जेएल डब्ल्यु वन अनएटएमी दि वा ागचे ीा चेबक ोनदे\",\"channel\":0,\"start\":11.399875,\"end\":15.999875},{\"transcript\":\"पाैसेचा रिक्वारमें शिप मधे सांग\",\"channel\":0,\"start\":17.399875,\"end\":21.799875},{\"transcript\":\"म\",\"channel\":1,\"start\":21.999875,\"end\":22.799875},{\"transcript\":\"मेगरोकाई जीपीमा चेर रिक्वायरमेंट  इडफिते टूएफ्टीची यसंल ा\",\"channel\":0,\"start\":23.999875,\"end\":32.799875},{\"transcript\":\"आडी बुर\",\"channel\":1,\"start\":25.799875,\"end\":26.799875},{\"transcript\":\"ना\",\"channel\":1,\"start\":33.399875,\"end\":34.199875},{\"transcript\":\"बाई\",\"channel\":0,\"start\":33.999875,\"end\":34.599875},{\"transcript\":\"कतं  काय होईल त प्लीज एस गनातावे ता\",\"channel\":0,\"start\":35.599875,\"end\":38.399875},{\"transcript\":\"ा\",\"channel\":0,\"start\":39.799875,\"end\":40.589875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178394380380,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178394380380,\"CallDate\":\"2026-07-13\",\"StartTime\":\"2026-07-13 17:26:43\",\"EndTime\":\"2026-07-13 17:27:50\",\"CallDuration\":\"00:01:07\",\"CampaignName\":\"IS_MFG_CR_GI_Coated_Opp_Jul26\",\"Disposition\":\"No_requirement\",\"AgentName\":\"dhruv\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"AgentHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA2887e29cfe4eb510a2d8d4ff1d8c8aaa.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-13\",\"CallStartTime\":\"2026-07-13 17:26:43\",\"CallEndTime\":\"2026-07-13 17:27:50\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
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  "audio_error": null,
  "excel_turn_count": 14,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 41.112,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (હલો?)\n[2s] AGENT: Hello?   (હલો?)\n[2s] CUSTOMER: Yes.   (હા.)\n[3s] AGENT: Shailesh bhai?   (શૈલેષભાઈ?)\n[4s] CUSTOMER: Speak.   (બોલો.)\n[5s] AGENT: Sir, I am speaking from JSW One MSME, Jindal Steel Works Mumbai.   (સર, જી JSW One MSME થી વાત કરું છું, Jindal Steel Works Mumbai.)\n[8s] CUSTOMER: Yes?   (હા?)\n[10s] AGENT: Is there any requirement, sir, in sheet metals?   (કઈ છે સાહેબ requirement sheet metals માં?)\n[13s] CUSTOMER: Sorry sir?\n[14s] CUSTOMER: Say it again? Say it again?   (ફરી બોલો? ફરી બોલો?)\n[15s] AGENT: I said, is there any requirement in GP, sir? Eight to fifty... in 250 GSM?   (મેં કીધું કઈ GP માં છે requirement સાહેબ? Eight to fifty... 250 GSM માં?)\n[19s] CUSTOMER: No.   (ના.)\n[20s] AGENT: Okay sir. If there is anything, please let me know once, sir.   (Okay sir. કઈ હોય તો please જણાવજો સાહેબ એક વાર.)\n[23s] CUSTOMER: Yes.   (હા.)\n[24s] AGENT: Yes.   (હા.)",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 15,
  "connected": 1,
  "audio_notes": "clear: There is some background office noise on the agent's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "15 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "This was a customer-led lead; you must open by acknowledging their platform submission instead of asking if they have a requirement, which makes it sound like a cold call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a lead that had supposedly submitted a requirement, but treated it as a cold call, asking if the customer had any need for sheet metals. The customer stated they had no requirement. The agent then ended the call, asking the customer to get in touch if a need arises in the future.",
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  "latency_ms": 28812,
  "input_tokens": 2964,
  "output_tokens": 620,
  "created_at": "2026-09-03 09:29:45",
  "sentiment": "negative",
  "sentiment_score": -0.433,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 2,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.776,
  "agent_talk_sec": 12.8,
  "customer_talk_sec": 3.7,
  "dead_air_sec": 50.5,
  "longest_monologue_sec": 3.8,
  "agent_wpm": 239.1,
  "interruptions": 0,
  "agent_turns": 7,
  "customer_turns": 8,
  "discovery_qs": 5,
  "words_agent": 51,
  "words_customer": 14,
  "monologue_heavy": 1,
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    {
      "ucid": "34972178394380380",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.88,
      "end_s": 1.38,
      "text_en": "Hello?",
      "text_native": "હલો?"
    },
    {
      "ucid": "34972178394380380",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.58,
      "end_s": 2.08,
      "text_en": "Hello?",
      "text_native": "હલો?"
    },
    {
      "ucid": "34972178394380380",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.38,
      "end_s": 2.68,
      "text_en": "Yes.",
      "text_native": "હા."
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    {
      "ucid": "34972178394380380",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.28,
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      "text_en": "Shailesh bhai?",
      "text_native": "શૈલેષભાઈ?"
    },
    {
      "ucid": "34972178394380380",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.38,
      "end_s": 4.78,
      "text_en": "Speak.",
      "text_native": "બોલો."
    },
    {
      "ucid": "34972178394380380",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.08,
      "end_s": 8.28,
      "text_en": "Sir, I am speaking from JSW One MSME, Jindal Steel Works Mumbai.",
      "text_native": "સર, જી JSW One MSME થી વાત કરું છું, Jindal Steel Works Mumbai."
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    {
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      "idx": 6,
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      "text_en": "Yes?",
      "text_native": "હા?"
    },
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      "idx": 7,
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      "text_en": "Is there any requirement, sir, in sheet metals?",
      "text_native": "કઈ છે સાહેબ requirement sheet metals માં?"
    },
    {
      "ucid": "34972178394380380",
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      "text_en": "Sorry sir?",
      "text_native": "Sorry sir?"
    },
    {
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      "idx": 9,
      "speaker": "customer",
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      "text_en": "Say it again? Say it again?",
      "text_native": "ફરી બોલો? ફરી બોલો?"
    },
    {
      "ucid": "34972178394380380",
      "idx": 10,
      "speaker": "agent",
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      "end_s": 18.88,
      "text_en": "I said, is there any requirement in GP, sir? Eight to fifty... in 250 GSM?",
      "text_native": "મેં કીધું કઈ GP માં છે requirement સાહેબ? Eight to fifty... 250 GSM માં?"
    },
    {
      "ucid": "34972178394380380",
      "idx": 11,
      "speaker": "customer",
      "start_s": 19.38,
      "end_s": 19.68,
      "text_en": "No.",
      "text_native": "ના."
    },
    {
      "ucid": "34972178394380380",
      "idx": 12,
      "speaker": "agent",
      "start_s": 20.48,
      "end_s": 22.68,
      "text_en": "Okay sir. If there is anything, please let me know once, sir.",
      "text_native": "Okay sir. કઈ હોય તો please જણાવજો સાહેબ એક વાર."
    },
    {
      "ucid": "34972178394380380",
      "idx": 13,
      "speaker": "customer",
      "start_s": 22.98,
      "end_s": 23.28,
      "text_en": "Yes.",
      "text_native": "હા."
    },
    {
      "ucid": "34972178394380380",
      "idx": 14,
      "speaker": "agent",
      "start_s": 23.88,
      "end_s": 24.18,
      "text_en": "Yes.",
      "text_native": "હા."
    }
  ],
  "steps": [
    {
      "ucid": "34972178394380380",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not acknowledge a platform submission and instead opened with a generic prospecting question."
    },
    {
      "ucid": "34972178394380380",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No fields from the customer's supposed submission were read back or revalidated."
    },
    {
      "ucid": "34972178394380380",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked after the customer denied having a requirement."
    },
    {
      "ucid": "34972178394380380",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before price or timeline could be discussed as the customer stated no requirement."
    },
    {
      "ucid": "34972178394380380",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "[20s] AGENT: Okay sir. If there is anything, please let me know once, sir.",
      "comment": "The agent did not engage in unnecessary re-pitching."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}