{
  "ucid": "34972178394311292",
  "call_date": "2026-07-13",
  "start_time": "2026-07-13 17:15:12",
  "end_time": "2026-07-13 17:16:33",
  "duration_sec": 81,
  "campaign": "IS_MFG_CR_GI_Coated_Opp_Jul26",
  "disposition": "No_requirement",
  "agent": "ankit mistry",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa1a1b2ca89b65b7049a0118358ff1805.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "UserHangup",
  "excel_row": 143,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"1655\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"ad506c6667edaee93447c0370d88af80/5976305173963519998\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"હલો\",\"channel\":1,\"start\":0.599875,\"end\":1.399875},{\"transcript\":\"હલો સકનોજી\",\"channel\":0,\"start\":0.999875,\"end\":4.599875},{\"transcript\":\"હુ અંકિ વત કરું છું જેથી મ\",\"channel\":0,\"start\":5.799875,\"end\":13.399875},{\"transcript\":\"આસતીેે કરેતોે કવા આવી હથી તો ફોન કરોછેજણવા માટે સમજવા માટે  આપણે કરી રહ્યા છીએ કે પછી નો કોઈ લે ક તમારી નથી જે કારણ\",\"channel\":0,\"start\":14.999875,\"end\":42.999875},{\"transcript\":\"લટીકર\",\"channel\":0,\"start\":56.799875,\"end\":58.999875},{\"transcript\":\"રી\",\"channel\":1,\"start\":59.799875,\"end\":60.389875},{\"transcript\":\"ર\",\"channel\":0,\"start\":60.799875,\"end\":62.989875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178394311292,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178394311292,\"CallDate\":\"2026-07-13\",\"StartTime\":\"2026-07-13 17:15:12\",\"EndTime\":\"2026-07-13 17:16:33\",\"CallDuration\":\"00:01:21\",\"CampaignName\":\"IS_MFG_CR_GI_Coated_Opp_Jul26\",\"Disposition\":\"No_requirement\",\"AgentName\":\"ankit mistry\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa1a1b2ca89b65b7049a0118358ff1805.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-13\",\"CallStartTime\":\"2026-07-13 17:15:12\",\"CallEndTime\":\"2026-07-13 17:16:33\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
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  "audio_bytes": 195264,
  "audio_status": "ok",
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  "excel_turn_count": 7,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 65.088,
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  "english_text": "[3s] AGENT: Hello, uh Sports Technologies?\n[5s] CUSTOMER: Speak.   (બોલો.)\n[6s] AGENT: Uh sir, hi, good evening. I am Ankit Mistry speaking from JSW Steel. Jindal Steel Mumbai, head office.   (Uh sir, hi, good evening. હું અંકિત મિસ્ત્રી વાત કરું છું JSW Steel માંથી. Jindal Steel Mumbai, head office.)\n[11s] CUSTOMER: Hm.   (હમ.)\n[13s] AGENT: Uh sir, I believe uh a few months back you had registered your business, Sports Technology, on our JSW digital portal. But then it's been almost a year and a half, and we have never received any steel requirement from your side. So I just called you regarding that, to know and understand what issues we are facing or if, you know, uh there is any challenge or concern from your end, due to which we haven't been able to do any business with you yet.   (Uh sir, I believe uh few months back તમે અમારા JSW ના digital portal પર, તમારો આ જે business છે, Sports Technology, uh એ account આપણે તમે registration કરાવ્યું હતું. But then almost એને દોઢ વરસ જેવું થઈ ગયું છે, અમને ક્યારેય તમારા તરફથી કોઈ steel ની requirement આવી નથી. તો just એના regarding મેં તમને ફોન કર્યો છે, જાણવા માટે અને સમજવા માટે કે આપણે શું issues face કરી રહ્યા છીએ કે પછી you know, uh કોઈ challenge કે concern છે તમારી end થી, જે કારણે હજુ સુધી આપણે કઈ business તમારી જોડે કરી નથી શક્યા.)\n[29s] CUSTOMER: I'm not in a meeting. If there are some pricing issues then [inaudible]   (મીટિંગમાં નથી. કુછ પ્રાઇઝિંગના ઇસ્યુ હોય તો [inaudible])\n[33s] AGENT: Sorry sir, I didn't get you, sir. Your voice is breaking.\n[36s] CUSTOMER: I am outside right now, so let's talk later. You can call after two-three days.   (मैं अभी बाहर हूं, तो बाद में बात करते हैं। दो-तीन दिन बाद आप कॉल करना।)\n[40s] AGENT: That'll work, okay, fine. Sir, what's your good name?   (चलेगा, ठीक है, fine. Sir, what's your good name?)\n[42s] CUSTOMER: Ravi.\n[43s] AGENT: Ravi. Okay Ravi ji, no problem. Thank you.",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\", \"Hindi\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "noisy: There is a prominent background conversation on the customer's side which makes one of their turns difficult to understand.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (9% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "Your opening was a 16-second monologue which lost the customer's attention. When a customer is busy, get to the point quickly to earn more of their time.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a dormant lead who had registered on the portal 1.5 years ago to understand their inactivity. The customer stated they were outside and busy, asking for a call back in 2-3 days. The agent agreed to the follow-up and ended the call.",
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  "error": null,
  "latency_ms": 30912,
  "input_tokens": 3172,
  "output_tokens": 649,
  "created_at": "2026-09-03 09:35:49",
  "sentiment": "negative",
  "sentiment_score": -0.418,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 2,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.779,
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  "customer_talk_sec": 7.9,
  "dead_air_sec": 45.2,
  "longest_monologue_sec": 16.2,
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  "interruptions": 0,
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  "customer_turns": 5,
  "discovery_qs": 2,
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  "words_customer": 32,
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    {
      "ucid": "34972178394311292",
      "idx": 0,
      "speaker": "agent",
      "start_s": 2.88,
      "end_s": 4.41,
      "text_en": "Hello, uh Sports Technologies?",
      "text_native": "Hello, uh Sports Technologies?"
    },
    {
      "ucid": "34972178394311292",
      "idx": 1,
      "speaker": "customer",
      "start_s": 4.9,
      "end_s": 5.23,
      "text_en": "Speak.",
      "text_native": "બોલો."
    },
    {
      "ucid": "34972178394311292",
      "idx": 2,
      "speaker": "agent",
      "start_s": 6.38,
      "end_s": 10.91,
      "text_en": "Uh sir, hi, good evening. I am Ankit Mistry speaking from JSW Steel. Jindal Steel Mumbai, head office.",
      "text_native": "Uh sir, hi, good evening. હું અંકિત મિસ્ત્રી વાત કરું છું JSW Steel માંથી. Jindal Steel Mumbai, head office."
    },
    {
      "ucid": "34972178394311292",
      "idx": 3,
      "speaker": "customer",
      "start_s": 11.38,
      "end_s": 11.68,
      "text_en": "Hm.",
      "text_native": "હમ."
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      "ucid": "34972178394311292",
      "idx": 4,
      "speaker": "agent",
      "start_s": 12.7,
      "end_s": 28.9,
      "text_en": "Uh sir, I believe uh a few months back you had registered your business, Sports Technology, on our JSW digital portal. But then it's been almost a year and a half, and we have never received any steel requirement from your side. So I just called you regarding that, to know and understand what issues we are facing or if, you know, uh there is any challenge or concern from your end, due to which we haven't been able to do any business with you yet.",
      "text_native": "Uh sir, I believe uh few months back તમે અમારા JSW ના digital portal પર, તમારો આ જે business છે, Sports Technology, uh એ account આપણે તમે registration કરાવ્યું હતું. But then almost એને દોઢ વરસ જેવું થઈ ગયું છે, અમને ક્યારેય તમારા તરફથી કોઈ steel ની requirement આવી નથી. તો just એના regarding મેં તમને ફોન કર્યો છે, જાણવા માટે અને સમજવા માટે કે આપણે શું issues face કરી રહ્યા છીએ કે પછી you know, uh કોઈ challenge કે concern છે તમારી end થી, જે કારણે હજુ સુધી આપણે કઈ business તમારી જોડે કરી નથી શક્યા."
    },
    {
      "ucid": "34972178394311292",
      "idx": 5,
      "speaker": "customer",
      "start_s": 29.0,
      "end_s": 32.3,
      "text_en": "I'm not in a meeting. If there are some pricing issues then [inaudible]",
      "text_native": "મીટિંગમાં નથી. કુછ પ્રાઇઝિંગના ઇસ્યુ હોય તો [inaudible]"
    },
    {
      "ucid": "34972178394311292",
      "idx": 6,
      "speaker": "agent",
      "start_s": 33.4,
      "end_s": 35.3,
      "text_en": "Sorry sir, I didn't get you, sir. Your voice is breaking.",
      "text_native": "Sorry sir, I didn't get you, sir. Your voice is breaking."
    },
    {
      "ucid": "34972178394311292",
      "idx": 7,
      "speaker": "customer",
      "start_s": 35.8,
      "end_s": 39.5,
      "text_en": "I am outside right now, so let's talk later. You can call after two-three days.",
      "text_native": "मैं अभी बाहर हूं, तो बाद में बात करते हैं। दो-तीन दिन बाद आप कॉल करना।"
    },
    {
      "ucid": "34972178394311292",
      "idx": 8,
      "speaker": "agent",
      "start_s": 39.8,
      "end_s": 41.5,
      "text_en": "That'll work, okay, fine. Sir, what's your good name?",
      "text_native": "चलेगा, ठीक है, fine. Sir, what's your good name?"
    },
    {
      "ucid": "34972178394311292",
      "idx": 9,
      "speaker": "customer",
      "start_s": 42.3,
      "end_s": 42.6,
      "text_en": "Ravi.",
      "text_native": "Ravi."
    },
    {
      "ucid": "34972178394311292",
      "idx": 10,
      "speaker": "agent",
      "start_s": 43.1,
      "end_s": 45.1,
      "text_en": "Ravi. Okay Ravi ji, no problem. Thank you.",
      "text_native": "Ravi. Okay Ravi ji, no problem. Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "34972178394311292",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent referenced a portal registration from 1.5 years ago, not a recent requirement submission, which is the intent of this step."
    },
    {
      "ucid": "34972178394311292",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was deferred by the customer before any requirement details could be discussed or revalidated."
    },
    {
      "ucid": "34972178394311292",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The customer ended the conversation before any discovery questions could be asked."
    },
    {
      "ucid": "34972178394311292",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended with an agreement to call back, not a price or stock commitment."
    },
    {
      "ucid": "34972178394311292",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
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      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I just called you regarding that, to know and understand what issues we are facing or if, you know, uh there is any challenge or concern from your end...",
      "comment": "The agent did not pitch any products, focusing only on the reason for the customer's inactivity."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}