{
  "ucid": "34972178393362412",
  "call_date": "2026-07-13",
  "start_time": "2026-07-13 14:37:04",
  "end_time": "2026-07-13 14:37:55",
  "duration_sec": 51,
  "campaign": "IS_MFG_CR_GI_Coated_Opp_Jul26",
  "disposition": "General Enquiry",
  "agent": "ankit mistry",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA29f2f6185a48ebcee2c793c592c9b0a8.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "UserHangup",
  "excel_row": 138,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"1869\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"bd7b8cd1ddc0dc1523d3836607c8d5eb/12874440895457343999\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"હાલો\",\"channel\":1,\"start\":1.999875,\"end\":2.799875},{\"transcript\":\"હૈલો દિવેજ ર\",\"channel\":0,\"start\":3.399875,\"end\":5.599875},{\"transcript\":\"બોલો બોલો\",\"channel\":1,\"start\":4.399875,\"end\":6.199875},{\"transcript\":\"અંકિત મસ્તરીવત કરો છો જેમથી જગમું\",\"channel\":0,\"start\":6.399875,\"end\":12.399875},{\"transcript\":\"બલો\",\"channel\":1,\"start\":9.399875,\"end\":13.799875},{\"transcript\":\"આપડે  તમે મારા જંગલનાિટલતમારીે બિઝનેસે ગોવિર હેડીક લમસટ એક વર્ષ ઉપરથતમને ાેકોઈ તમારેી રિક્વારમેટઆવી નથી\",\"channel\":0,\"start\":13.999875,\"end\":28.999875},{\"transcript\":\"તો બસ િના ડીગાડીમે તમને ફોન કર્યો છે જાામાટે સમજવા માટે અ કરી ્યા છીએ કે પછી\",\"channel\":0,\"start\":29.199875,\"end\":37.02}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178393362412,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178393362412,\"CallDate\":\"2026-07-13\",\"StartTime\":\"2026-07-13 14:37:04\",\"EndTime\":\"2026-07-13 14:37:55\",\"CallDuration\":\"00:00:51\",\"CampaignName\":\"IS_MFG_CR_GI_Coated_Opp_Jul26\",\"Disposition\":\"General Enquiry\",\"AgentName\":\"ankit mistry\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA29f2f6185a48ebcee2c793c592c9b0a8.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-13\",\"CallStartTime\":\"2026-07-13 14:37:04\",\"CallEndTime\":\"2026-07-13 14:37:55\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
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  "audio_error": null,
  "excel_turn_count": 7,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 37.296,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (હેલો.)\n[1s] AGENT: Hello, am I speaking with Divyesh ji?   (હેલો, દિવ્યેશજી વાત કરે છે?)\n[2s] CUSTOMER: Yes, speak.   (હા બોલો.)\n[3s] AGENT: Divyesh bhai, good afternoon. I am Ankit Mistry calling from JSW Steel, Jindal Steel Mumbai Head Office.   (દિવ્યેશભાઈ ગુડ આફ્ટરનૂન, હું અંકિત મિસ્ત્રી વાત કરું છું JSW Steel માંથી, Jindal Steel મુંબઈ હેડ ઓફિસ.)\n[8s] CUSTOMER: Yes, speak.   (હા બોલો.)\n[9s] AGENT: Divyesh bhai, some time ago you had registered your business, Raghuvir Handicraft, on our Jindal's digital portal. But then it's been almost over a year, and we have never received any steel requirement from your end. So, I have just called you regarding that, to know and to understand what issues we are facing here or then   (દિવ્યેશભાઈ, આપણે થોડા ટાઈમ પેહલે તમે અમારા Jindal ના digital portal પર તમારું જે business છે, રઘુવીર હેન્ડીક્રાફ્ટ, એ account આપણે તમે registration કરાવ્યું તું. But then almost એને એક વરસ ઉપર જેવું થઈ ગયું છે, અમને ક્યારેય કોઈ તમારી end થી steel ની requirement આવી નથી. તો બસ એના regarding મેં તમને અહીંયા phone કર્યો છે જાણવા માટે ને સમજવા માટે કે અહીંયા આપણે શું issues face કરી રહ્યા છીએ કે પછી)",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 6,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present but does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "6 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "Your opening monologue was over 12 seconds long; try to ask a question or state the call's purpose more concisely to keep the customer engaged.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a dormant lead who had registered on the portal over a year ago but had never placed an order. The agent attempted to understand the reason for inactivity, but the call was very short and ended before any meaningful discussion occurred.",
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  "latency_ms": 26304,
  "input_tokens": 2969,
  "output_tokens": 634,
  "created_at": "2026-09-03 09:35:04",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.931,
  "agent_talk_sec": 18.9,
  "customer_talk_sec": 1.4,
  "dead_air_sec": 30.7,
  "longest_monologue_sec": 12.8,
  "agent_wpm": 257.1,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 3,
  "discovery_qs": 1,
  "words_agent": 81,
  "words_customer": 5,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "34972178393362412",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.09,
      "end_s": 0.59,
      "text_en": "Hello.",
      "text_native": "હેલો."
    },
    {
      "ucid": "34972178393362412",
      "idx": 1,
      "speaker": "agent",
      "start_s": 0.89,
      "end_s": 2.23,
      "text_en": "Hello, am I speaking with Divyesh ji?",
      "text_native": "હેલો, દિવ્યેશજી વાત કરે છે?"
    },
    {
      "ucid": "34972178393362412",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.39,
      "end_s": 2.89,
      "text_en": "Yes, speak.",
      "text_native": "હા બોલો."
    },
    {
      "ucid": "34972178393362412",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.09,
      "end_s": 7.8,
      "text_en": "Divyesh bhai, good afternoon. I am Ankit Mistry calling from JSW Steel, Jindal Steel Mumbai Head Office.",
      "text_native": "દિવ્યેશભાઈ ગુડ આફ્ટરનૂન, હું અંકિત મિસ્ત્રી વાત કરું છું JSW Steel માંથી, Jindal Steel મુંબઈ હેડ ઓફિસ."
    },
    {
      "ucid": "34972178393362412",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.23,
      "end_s": 8.63,
      "text_en": "Yes, speak.",
      "text_native": "હા બોલો."
    },
    {
      "ucid": "34972178393362412",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.96,
      "end_s": 21.8,
      "text_en": "Divyesh bhai, some time ago you had registered your business, Raghuvir Handicraft, on our Jindal's digital portal. But then it's been almost over a year, and we have never received any steel requirement from your end. So, I have just called you regarding that, to know and to understand what issues we are facing here or then",
      "text_native": "દિવ્યેશભાઈ, આપણે થોડા ટાઈમ પેહલે તમે અમારા Jindal ના digital portal પર તમારું જે business છે, રઘુવીર હેન્ડીક્રાફ્ટ, એ account આપણે તમે registration કરાવ્યું તું. But then almost એને એક વરસ ઉપર જેવું થઈ ગયું છે, અમને ક્યારેય કોઈ તમારી end થી steel ની requirement આવી નથી. તો બસ એના regarding મેં તમને અહીંયા phone કર્યો છે જાણવા માટે ને સમજવા માટે કે અહીંયા આપણે શું issues face કરી રહ્યા છીએ કે પછી"
    }
  ],
  "steps": [
    {
      "ucid": "34972178393362412",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent referenced a year-old registration, not a recent requirement submission as per the 'customer_led' pitch type."
    },
    {
      "ucid": "34972178393362412",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any product, quantity, or location details could be revalidated."
    },
    {
      "ucid": "34972178393362412",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions about end use, monthly tonnage, or current suppliers were asked."
    },
    {
      "ucid": "34972178393362412",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to a stage where price or timeline could be discussed."
    },
    {
      "ucid": "34972178393362412",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Divyesh bhai, some time ago you had registered your business... But then it's been almost over a year, and we have never received any steel requirement from your end.",
      "comment": "The agent did not pitch any products, therefore did not unnecessarily re-pitch the portfolio."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}