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  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Hello.   (हॅलो.)\n[2s] CUSTOMER: Yes.\n[3s] AGENT: Uh, Scientech?   (अह Scientech?)\n[4s] CUSTOMER: Yes.\n[5s] AGENT: Sir, I am speaking from JSW One MSME.   (सर JSW One MSME से बात कर रहा हूं मैं।)\n[8s] CUSTOMER: Tell me.   (बोलिए।)\n[8s] AGENT: Uh sir, actually your account was registered with our company. So I called you up in respect to that.   (अह सर एक्चुअली आपका अकाउंट रजिस्टर्ड था हमारी कंपनी पे। So I called you up in respect to that.)\n[13s] AGENT: So I just wanted to know a little about what your requirement is, sir, as in what material do you procure in GP, CR, etc.?   (सो मुझे वही थोड़ा सा जानना था कि क्या रिक्वायरमेंट रहता है सर आपका as in GP, CR वगेरा में क्या मटेरियल प्रोक्योर करते थे?)\n[20s] CUSTOMER: Uh, actually normally it's GI, it's CR.   (अह एक्चुअली नॉर्मली GI रहता है, CR रहता है।)\n[24s] CUSTOMER: There are pipes and uh angles, pipe and channels.   (Pipes है और अह angles, pipe और channels.)\n[28s] AGENT: Noted sir.\n[29s] CUSTOMER: But the thing is, my quantity is very low.   (लेकिन क्या है ना मेरी quantity बहुत कम रहती है।)\n[32s] AGENT: Okay, an MOQ issue comes up on this.   (अच्छा, MOQ का इशू आ जाता है इसके ऊपर।)\n[34s] CUSTOMER: Yes.\n[34s] AGENT: Understood.   (समझ गया।)\n[35s] AGENT: Alright sir, sometime in the future if in case a requirement comes up where there is quantity, then   (ठीक है ना सर, कभी in future if in case अगर कुछ ऐसी रिक्वायरमेंट आती है कि जिसमें quantity है तो)\n[40s] CUSTOMER: Okay, okay sir. I have Rushikesh's number.   (ठीक है, ठीक है सर। है मेरे पास ऋषिकेश का नंबर है।)\n[43s] AGENT: Okay sir, okay.   (ठीक है सर, ठीक है।)\n[44s] CUSTOMER: Okay, okay.\n[45s] AGENT: [inaudible]",
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  "pitch_coaching_note": "When a customer has submitted a requirement online, start by re-validating the specific details they provided to show you've done your homework.",
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  "call_summary": "The agent contacted a customer who had registered on the platform. The agent's initial discovery attempt was cut short when the customer proactively stated their procurement quantity is very low, presenting an MOQ issue. The customer also mentioned procuring pipes and channels, and the call concluded after the agent acknowledged the MOQ constraint.",
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      "text_native": "अह सर एक्चुअली आपका अकाउंट रजिस्टर्ड था हमारी कंपनी पे। So I called you up in respect to that."
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      "text_native": "सो मुझे वही थोड़ा सा जानना था कि क्या रिक्वायरमेंट रहता है सर आपका as in GP, CR वगेरा में क्या मटेरियल प्रोक्योर करते थे?"
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      "text_native": "समझ गया।"
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      "text_native": "ठीक है, ठीक है सर। है मेरे पास ऋषिकेश का नंबर है।"
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      "text_en": "Okay sir, okay.",
      "text_native": "ठीक है सर, ठीक है।"
    },
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      "speaker": "customer",
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      "text_en": "Okay, okay.",
      "text_native": "Okay, okay."
    },
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      "start_s": 45.26,
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      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
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      "questions_hit": 1,
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      "step_name": "Discovery (5 Qs, woven naturally)",
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      "evidence": "",
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      "questions_hit": null,
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      "evidence": "So I just wanted to know a little about what your requirement is, sir, as in what material do you procure in GP, CR, etc.?",
      "comment": "The agent did not perform an unnecessary re-pitch and kept the focus on the customer's potential requirement."
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    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
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  "objection_phrases_list": []
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