{ "ucid": "34972178392341980", "call_date": "2026-07-13", "start_time": "2026-07-13 11:46:59", "end_time": "2026-07-13 11:47:51", "duration_sec": 52, "campaign": "IS_MFG_CR_GI_Coated_Opp_Jul26", "disposition": "General Enquiry", "agent": "Ganesh", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf82dcd9f19d26af1d366e221f23f6af6.mp3", "dial_status": "", "customer_status": "answered", "agent_status": "answered", "hangup_by": "AgentHangup", "excel_row": 357, "is_test": 0, "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"1225\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"793bc379329f8c59ea2c7c0882640098/13481111726553711529\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"hi if you record your name and reasons for calling i will see if this person is available\",\"channel\":1,\"start\":0,\"end\":4.799875},{\"transcript\":\"the nesh from g sw one platform\",\"channel\":0,\"start\":5.999875,\"end\":10.589875},{\"transcript\":\"thanks ganesh please stay on the line\",\"channel\":1,\"start\":13.799875,\"end\":21.599875},{\"transcript\":\"i'm sorry this person is not available\",\"channel\":1,\"start\":35.599875,\"end\":39.84}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178392341980,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178392341980,\"CallDate\":\"2026-07-13\",\"StartTime\":\"2026-07-13 11:46:59\",\"EndTime\":\"2026-07-13 11:47:51\",\"CallDuration\":\"00:00:52\",\"CampaignName\":\"IS_MFG_CR_GI_Coated_Opp_Jul26\",\"Disposition\":\"General Enquiry\",\"AgentName\":\"Ganesh\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"AgentHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf82dcd9f19d26af1d366e221f23f6af6.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-13\",\"CallStartTime\":\"2026-07-13 11:46:59\",\"CallEndTime\":\"2026-07-13 11:47:51\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}", "audio_path": "/data/audio/34972178392341980__DIAf82dcd9f19d26af1d366e221f23f6af6.mp3", "audio_bytes": 120312, "audio_status": "ok", "audio_error": null, "excel_turn_count": 4, "ingested_at": "2026-09-03 08:21:44.614582+00", "audio_secs": 40.104, "source_file": null, "upload_id": null, "audio_permanent": 0, "english_text": "[0s] UNKNOWN: Hi, if you record your name and reason for calling, I'll see if this person is available.\n[5s] AGENT: Ganesh from JSW One platform.\n[10s] UNKNOWN: Thanks, Ganesh. Please stay on the line.\n[22s] UNKNOWN: I'm sorry, this person is not available.", "language": "English", "languages": "[\"English\"]", "turn_count": 4, "connected": 0, "audio_notes": "clear: The call is with an automated IVR system. The agent does not connect with the intended customer.", "transcript_status": "ok", "transcript_error": null, "band": "red", "band_reason": "no human conversation on the recording (voicemail / IVR / ringing)", "band_language": "English", "label_contradiction": 0, "status": "excluded", "model": null, "rubric_version": "1.0.0", "exclusion_reason": "dead / non-analysable call (red band): 4 turns", "pitch_type_detected": "customer_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": null, "pitch_score_band": null, "pitch_missed_steps": null, "pitch_coaching_note": null, "usp_relevance": null, "rubric_inferred": 0, "segment_detected": null, "mfg_flag": null, "geo_flag": null, "geo_reason": null, "moq_flag": null, "moq_qty_detected": null, "moq_severity": null, "material_flag": null, "material_detected": null, "catalogue_status": null, "quality_flags_total": null, "supply_flag": null, "supply_details": null, "customer_req_date": null, "agent_committed_date": null, "call_summary": null, "raw_json": null, "error": null, "latency_ms": null, "input_tokens": null, "output_tokens": null, "created_at": "2026-09-03 09:22:06", "sentiment": "n/a", "sentiment_score": null, "sentiment_confidence": "none", "pos": 0, "neg": 0, "lex_hits": 0, "objection_phrases": "[]", "sentiment_method": "excluded: dead call (red band)", "talk_ratio": 1.0, "agent_talk_sec": 2.1, "customer_talk_sec": 0.0, "dead_air_sec": 49.9, "longest_monologue_sec": 2.1, "agent_wpm": null, "interruptions": 0, "agent_turns": 1, "customer_turns": 0, "discovery_qs": 0, "words_agent": 5, "words_customer": 0, "monologue_heavy": 1, "turns": [ { "ucid": "34972178392341980", "idx": 0, "speaker": "unknown", "start_s": 0.31, "end_s": 4.21, "text_en": "Hi, if you record your name and reason for calling, I'll see if this person is available.", "text_native": "Hi, if you record your name and reason for calling, I'll see if this person is available." }, { "ucid": "34972178392341980", "idx": 1, "speaker": "agent", "start_s": 4.71, "end_s": 6.85, "text_en": "Ganesh from JSW One platform.", "text_native": "Ganesh from JSW One platform." }, { "ucid": "34972178392341980", "idx": 2, "speaker": "unknown", "start_s": 9.57, "end_s": 11.5, "text_en": "Thanks, Ganesh. Please stay on the line.", "text_native": "Thanks, Ganesh. Please stay on the line." }, { "ucid": "34972178392341980", "idx": 3, "speaker": "unknown", "start_s": 21.6, "end_s": 23.54, "text_en": "I'm sorry, this person is not available.", "text_native": "I'm sorry, this person is not available." } ], "steps": [], "objections": [], "missed_steps": [], "objection_phrases_list": [] }