{
  "ucid": "34972178392279720",
  "call_date": "2026-07-13",
  "start_time": "2026-07-13 11:36:37",
  "end_time": "2026-07-13 11:37:33",
  "duration_sec": 56,
  "campaign": "IS_MFG_CR_GI_Coated_Opp_Jul26",
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  "agent": "dhruv",
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  "hangup_by": "UserHangup",
  "excel_row": 78,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"3012\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"7a31d89be180205b50729cbed6508d73/9077981541606549691\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"है हैलो।\",\"channel\":0,\"start\":0.399875,\"end\":0.999875},{\"transcript\":\"ही मलब।\",\"channel\":1,\"start\":0.599875,\"end\":1.399875},{\"transcript\":\"ह आधिकुर सिचकेरइनक्लोजस।\",\"channel\":0,\"start\":1.199875,\"end\":4.799875},{\"transcript\":\"ओीक ू  ीिं।\",\"channel\":1,\"start\":5.399875,\"end\":6.799875},{\"transcript\":\"हा अवधुजी द्रूफ बात कर रहा था थाप जीएलस डब्लू वॅन एम ए एमि से जिनस्टील वर्क्स बी हेड।\",\"channel\":0,\"start\":6.799875,\"end\":12.999875},{\"transcript\":\"हाँ हाँ जी बोलिए।\",\"channel\":1,\"start\":11.599875,\"end\":12.799875},{\"transcript\":\"ये वी हऐ एी वर्ड ऑन सैटरडे ऑन फ्राइडे टु गीफ टु साइस सर।\",\"channel\":0,\"start\":13.199875,\"end\":16.399875},{\"transcript\":\"येस येस येस।\",\"channel\":1,\"start\":14.999875,\"end\":16.999875},{\"transcript\":\"सर सर मैने अक्चवली कॉल किया था थोड़ा रेक्विरेमेंट के बारे में डिस्कॅशन वगैरह करने के लिए फिर दे तो बैक टाइम क टॉक्ट  यू की मैं थोड़ी देर बाद कॉल बेक करूँ आपको।\",\"channel\":0,\"start\":17.199875,\"end\":25.599875},{\"transcript\":\"जी आप आपके मोबाइल से आप मेरे को मिस्टॉलव करेंगे।\",\"channel\":1,\"start\":25.999875,\"end\":29.599875},{\"transcript\":\"हाँ बिलकुल सर मैं व्हाट्सएप भी डाल देता हूँ और एक मिस कॉल भी माग देता हूँ सर।\",\"channel\":0,\"start\":29.799875,\"end\":33.799875},{\"transcript\":\"हाँ मैं हाँ मैं करता हूँसर।\",\"channel\":1,\"start\":32.199875,\"end\":34.989875},{\"transcript\":\"शु शुर ओके।\",\"channel\":0,\"start\":35.599875,\"end\":36.989875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178392279720,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178392279720,\"CallDate\":\"2026-07-13\",\"StartTime\":\"2026-07-13 11:36:37\",\"EndTime\":\"2026-07-13 11:37:33\",\"CallDuration\":\"00:00:56\",\"CampaignName\":\"IS_MFG_CR_GI_Coated_Opp_Jul26\",\"Disposition\":\"No_requirement\",\"AgentName\":\"dhruv\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA9cf5e8347418f243003a17c6f392b41c.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-13\",\"CallStartTime\":\"2026-07-13 11:36:37\",\"CallEndTime\":\"2026-07-13 11:37:33\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
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  "excel_turn_count": 13,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 39.024,
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  "english_text": "[0s] CUSTOMER: Hello?\n[1s] AGENT: Hello sir.\n[2s] CUSTOMER: Adipur Steel Care Enclosures.\n[3s] CUSTOMER: Who's speaking?\n[4s] AGENT: Uh Avdhesh ji, Dhruv was speaking, sir, from JSW One MSME, Jindal Steel Works.   (अह अवधेश जी, ध्रुव बात कर रहा था सर JSW One MSME से, जिंदल स्टील वर्क्स।)\n[7s] AGENT: We had a we had a word on Saturday, on Friday to be precise sir.\n[10s] CUSTOMER: Yes.\n[11s] AGENT: Uh sir, I had actually called to have a little discussion etc. about the requirement. So is it the right time to talk to you or should I call you back after a while?   (अह सर मैंने एक्चुअली call किया था थोड़ा requirement के बारे में discussion वगेरा करने के लिए। So is it the right time to talk to you कि मैं थोड़ी देर बाद call back करूं आपको?)\n[17s] CUSTOMER: Will you give me a missed call from your mobile?   (आप आपके mobile से आप मेरेको missed call करेंगे?)\n[20s] AGENT: Absolutely, sir. I'll also send a WhatsApp and give a missed call.   (बिलकुल सर। मैं WhatsApp भी डाल देता हूं और एक missed call भी मार देता हूं।)\n[23s] CUSTOMER: Yes, I will make the call.   (हां, मैं करता हूं फोन।)\n[24s] AGENT: Sure sir. Okay.",
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  "languages": "[\"Hindi\", \"English\"]",
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  "audio_notes": "clear: Some background office noise is present but doesn't affect transcription.",
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  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
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  "pitch_type_source": "campaign_name:medium",
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  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
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  "rubric_inferred": 0,
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  "input_tokens": 2958,
  "output_tokens": 611,
  "created_at": "2026-09-03 09:29:09",
  "sentiment": "negative",
  "sentiment_score": -0.175,
  "sentiment_confidence": "high",
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  "longest_monologue_sec": 6.4,
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      "text_en": "Hello?",
      "text_native": "Hello?"
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      "text_en": "Uh Avdhesh ji, Dhruv was speaking, sir, from JSW One MSME, Jindal Steel Works.",
      "text_native": "अह अवधेश जी, ध्रुव बात कर रहा था सर JSW One MSME से, जिंदल स्टील वर्क्स।"
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      "text_en": "Absolutely, sir. I'll also send a WhatsApp and give a missed call.",
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      "idx": 10,
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      "text_native": "हां, मैं करता हूं फोन।"
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      "idx": 11,
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      "text_en": "Sure sir. Okay.",
      "text_native": "Sure sir. Okay."
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      "questions_hit": null,
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    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
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  "objection_phrases_list": []
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