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  "english_text": "[5s] CUSTOMER: Hello.\n[6s] AGENT: Hello.\n[6s] AGENT: Are you Aniket Masare speaking? From Neo Corporations?   (अनिकेत मसारे बोलताय का? निओ कॉर्पोरेशन्स मधनं?)\n[9s] CUSTOMER: Yes, speaking. Tell me.   (हो बोलतोय, बोला.)\n[10s] AGENT: Hello Aniket sir, this is Sudeep speaking from JSW One, Mumbai head office.   (अनिकेत सर नमस्कार, सुदीप बोलतोय JSW One मधनं, मुंबई हेड ऑफिस.)\n[14s] CUSTOMER: Tell me.   (बोला.)\n[14s] AGENT: Your company was registered on our portal for Nashik, sir. This was a follow-up call regarding your steel purchase, sir.   (हे तुमची कंपनी registered झाली होती सर portal वर आपल्या नाशिक साठी. तुमच्या steel purchase संदर्भात follow-up call होता सर.)\n[20s] AGENT: Now in the system, two inquiries have already been created, sir. But unfortunately, no order came for the CR material.   (आता system मध्ये आहे ना दोन inquiry already बनल्या आहेत सर. पण unfortunately order आली नाही CR material ला घेऊन.)\n[25s] AGENT: Are you doing any planning for procurement now?   (आता काय planning करत आहे का तुम्ही procurement चं?)\n[27s] CUSTOMER: No, no sir. Your rates are high right now, so there is no planning.   (नाही, नाही सर. आता तुमचे rate जास्त आहे, त्यामुळे काही planning नाहीये.)\n[30s] AGENT: Okay, okay, okay. By when will the next inquiry go live? Approximately?   (ओके, ओके, ओके. कधी पर्यंत next inquiry live होणार? अंदाजे?)\n[33s] CUSTOMER: No sir, your rates don't match, yours and Mumbai's in that.   (नाही सर, काय तुमचे rate नाही match होत तुमचे आणि मुंबईच्या याच्या मध्ये.)\n[37s] AGENT: Now what has happened is, I am your account manager, Aniket sir. Whatever issue you have with rates etc., our rates are very competitive, sir.   (आता काय झालं तुमचा account manager मी आहे अनिकेत सर. तुमचा rate वगैरे जे पण issue असेल ना, आमचे competitive rates असतात सर खूप.)\n[42s] AGENT: You share the inquiry, a live inquiry with me, I will send you the quotation.   (तुम्ही मला inquiry, live inquiry share करा, मी तुम्हाला quotation पाठवतो.)\n[45s] CUSTOMER: I will let you know if there is anything, sir.   (काय असेल ते मी कळवतो सर.)\n[47s] AGENT: I will WhatsApp you my number. This is a system number, sir. Okay?   (मी तुम्हाला माझा नंबर WhatsApp करतो. हा system चा नंबर आहे सर. ओके?)\n[50s] CUSTOMER: Okay, okay, okay.   (ठीक, ठीक, ओके.)\n[51s] AGENT: Okay, Aniket sir.   (ठीक आहे अनिकेत सर.)",
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  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 18,
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  "audio_notes": "clear: Slight background noise on the customer's side, but transcription is not affected.",
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  "band_reason": "18 turns, clean transcript (0% inaudible)",
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  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When a customer objects on price, don't just say your rates are 'competitive'; use the playbook to ask what price they are comparing against and explain the value of an all-inclusive landed cost.",
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  "rubric_inferred": 0,
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  "call_summary": "The agent followed up on previous portal inquiries for CR material. The customer immediately raised a price objection, stating JSW's rates are too high compared to the Mumbai market and they have no current procurement plans. The agent's attempt to get a new inquiry to quote against was deflected, and the call ended with the agent offering to share his contact details.",
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  "created_at": "2026-09-03 09:29:16",
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      "text_en": "Hello.",
      "text_native": "Hello."
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      "text_en": "Hello.",
      "text_native": "Hello."
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      "speaker": "agent",
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      "text_en": "Are you Aniket Masare speaking? From Neo Corporations?",
      "text_native": "अनिकेत मसारे बोलताय का? निओ कॉर्पोरेशन्स मधनं?"
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      "text_native": "हो बोलतोय, बोला."
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      "text_en": "Hello Aniket sir, this is Sudeep speaking from JSW One, Mumbai head office.",
      "text_native": "अनिकेत सर नमस्कार, सुदीप बोलतोय JSW One मधनं, मुंबई हेड ऑफिस."
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      "text_native": "बोला."
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      "text_en": "Your company was registered on our portal for Nashik, sir. This was a follow-up call regarding your steel purchase, sir.",
      "text_native": "हे तुमची कंपनी registered झाली होती सर portal वर आपल्या नाशिक साठी. तुमच्या steel purchase संदर्भात follow-up call होता सर."
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      "text_en": "Now in the system, two inquiries have already been created, sir. But unfortunately, no order came for the CR material.",
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      "text_en": "Now what has happened is, I am your account manager, Aniket sir. Whatever issue you have with rates etc., our rates are very competitive, sir.",
      "text_native": "आता काय झालं तुमचा account manager मी आहे अनिकेत सर. तुमचा rate वगैरे जे पण issue असेल ना, आमचे competitive rates असतात सर खूप."
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      "text_native": "तुम्ही मला inquiry, live inquiry share करा, मी तुम्हाला quotation पाठवतो."
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      "text_en": "I will let you know if there is anything, sir.",
      "text_native": "काय असेल ते मी कळवतो सर."
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      "text_en": "I will WhatsApp you my number. This is a system number, sir. Okay?",
      "text_native": "मी तुम्हाला माझा नंबर WhatsApp करतो. हा system चा नंबर आहे सर. ओके?"
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      "text_en": "Okay, okay, okay.",
      "text_native": "ठीक, ठीक, ओके."
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      "text_en": "Okay, Aniket sir.",
      "text_native": "ठीक आहे अनिकेत सर."
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      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent offered to send a quotation but did not commit to a specific price or timeline as no requirement was established."
    },
    {
      "ucid": "34972178392240590",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "our rates are very competitive, sir.",
      "comment": "Agent did not re-pitch the portfolio and instead offered a single, relevant (though generic) point on competitiveness."
    }
  ],
  "objections": [
    {
      "ucid": "34972178392240590",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "No, no sir. Your rates are high right now, so there is no planning.",
      "response": "our rates are very competitive, sir. You share the inquiry, a live inquiry with me, I will send you the quotation."
    },
    {
      "ucid": "34972178392240590",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "I will let you know if there is anything, sir.",
      "response": "I will WhatsApp you my number. This is a system number, sir. Okay?"
    }
  ],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}