{
  "ucid": "34972178392107070",
  "call_date": "2026-07-13",
  "start_time": "2026-07-13 11:07:50",
  "end_time": "2026-07-13 11:08:22",
  "duration_sec": 32,
  "campaign": "IS_MFG_CR_GI_Coated_Opp_Jul26",
  "disposition": "Call_back_later",
  "agent": "Ganesh",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA27bb30e712b05e778d63c9380182616f.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "UserHangup",
  "excel_row": 137,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"1396\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"a04a7a1ac065b9039bb2665819b32803/7207256208244671562\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"હૈલો\",\"channel\":1,\"start\":1.199875,\"end\":1.999875},{\"transcript\":\"હલો\",\"channel\":0,\"start\":1.799875,\"end\":3.199875},{\"transcript\":\"મોર્નિંગ\",\"channel\":0,\"start\":4.599875,\"end\":9.199875},{\"transcript\":\"હલો\",\"channel\":1,\"start\":8.199875,\"end\":8.799875},{\"transcript\":\"હૈલો\",\"channel\":0,\"start\":9.399875,\"end\":10.799875},{\"transcript\":\"ેટફો\",\"channel\":0,\"start\":12.399875,\"end\":15.999875},{\"transcript\":\"મેરતમાા\",\"channel\":1,\"start\":16.199875,\"end\":18.389875},{\"transcript\":\"અની\",\"channel\":0,\"start\":19.999875,\"end\":20.589875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178392107070,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178392107070,\"CallDate\":\"2026-07-13\",\"StartTime\":\"2026-07-13 11:07:50\",\"EndTime\":\"2026-07-13 11:08:22\",\"CallDuration\":\"00:00:32\",\"CampaignName\":\"IS_MFG_CR_GI_Coated_Opp_Jul26\",\"Disposition\":\"Call_back_later\",\"AgentName\":\"Ganesh\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA27bb30e712b05e778d63c9380182616f.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-13\",\"CallStartTime\":\"2026-07-13 11:07:50\",\"CallEndTime\":\"2026-07-13 11:08:22\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
  "audio_path": "/data/audio/34972178392107070__DIA27bb30e712b05e778d63c9380182616f.mp3",
  "audio_bytes": 62640,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 8,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 20.88,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (హలో)\n[1s] AGENT: Hello   (హలో)\n[2s] CUSTOMER: Tell me   (చెప్పండి)\n[3s] AGENT: Hello sir, good morning, this is Ganesh speaking from the JSW One platform.   (హలో సార్ గుడ్ మార్నింగ్, గణేష్ మాట్లాడుతున్నాను అండి JSW One ప్లాట్ఫారం నుంచి.)\n[5s] CUSTOMER: Hello   (హలో)\n[6s] AGENT: Hello, am I audible sir?\n[7s] CUSTOMER: Yes.\n[8s] AGENT: Yeah sir, this is Ganesh speaking from the JSW One platform, from Jindal Steel.   (యా సార్, గణేష్ మాట్లాడుతున్నాను JSW One ప్లాట్ఫారం నుంచి, జిందాల్ స్టీల్ నుంచి.)\n[11s] CUSTOMER: I will talk later. Thank you.   (నేను తర్వాత మాట్లాడతానండి. థాంక్యూ.)\n[13s] AGENT: Okay okay. Thank you.   (ఓకే ఓకే. థాంక్యూ.)",
  "language": "Telugu",
  "languages": "[\"Telugu\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Telugu",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When a customer says they'll talk later, acknowledge their request but try to secure a specific time or state the call's purpose in one sentence to earn another 30 seconds.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself as calling from the JSW One platform. The customer immediately stated, \"I will talk later,\" and ended the conversation. The agent accepted the brush-off without attempting to re-engage or schedule a specific callback time.",
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  "error": null,
  "latency_ms": 28207,
  "input_tokens": 2853,
  "output_tokens": 613,
  "created_at": "2026-09-03 09:34:48",
  "sentiment": "positive",
  "sentiment_score": 0.19,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 2,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.713,
  "agent_talk_sec": 7.7,
  "customer_talk_sec": 3.1,
  "dead_air_sec": 21.2,
  "longest_monologue_sec": 2.7,
  "agent_wpm": 288.3,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 1,
  "words_agent": 37,
  "words_customer": 11,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178392107070",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.27,
      "text_en": "Hello",
      "text_native": "హలో"
    },
    {
      "ucid": "34972178392107070",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.47,
      "end_s": 1.8,
      "text_en": "Hello",
      "text_native": "హలో"
    },
    {
      "ucid": "34972178392107070",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.08,
      "end_s": 2.48,
      "text_en": "Tell me",
      "text_native": "చెప్పండి"
    },
    {
      "ucid": "34972178392107070",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.58,
      "end_s": 5.3,
      "text_en": "Hello sir, good morning, this is Ganesh speaking from the JSW One platform.",
      "text_native": "హలో సార్ గుడ్ మార్నింగ్, గణేష్ మాట్లాడుతున్నాను అండి JSW One ప్లాట్ఫారం నుంచి."
    },
    {
      "ucid": "34972178392107070",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.4,
      "end_s": 5.73,
      "text_en": "Hello",
      "text_native": "హలో"
    },
    {
      "ucid": "34972178392107070",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.0,
      "end_s": 7.06,
      "text_en": "Hello, am I audible sir?",
      "text_native": "Hello, am I audible sir?"
    },
    {
      "ucid": "34972178392107070",
      "idx": 6,
      "speaker": "customer",
      "start_s": 7.26,
      "end_s": 7.56,
      "text_en": "Yes.",
      "text_native": "Yes."
    },
    {
      "ucid": "34972178392107070",
      "idx": 7,
      "speaker": "agent",
      "start_s": 7.87,
      "end_s": 10.5,
      "text_en": "Yeah sir, this is Ganesh speaking from the JSW One platform, from Jindal Steel.",
      "text_native": "యా సార్, గణేష్ మాట్లాడుతున్నాను JSW One ప్లాట్ఫారం నుంచి, జిందాల్ స్టీల్ నుంచి."
    },
    {
      "ucid": "34972178392107070",
      "idx": 8,
      "speaker": "customer",
      "start_s": 10.6,
      "end_s": 12.24,
      "text_en": "I will talk later. Thank you.",
      "text_native": "నేను తర్వాత మాట్లాడతానండి. థాంక్యూ."
    },
    {
      "ucid": "34972178392107070",
      "idx": 9,
      "speaker": "agent",
      "start_s": 12.86,
      "end_s": 13.86,
      "text_en": "Okay okay. Thank you.",
      "text_native": "ఓకే ఓకే. థాంక్యూ."
    }
  ],
  "steps": [
    {
      "ucid": "34972178392107070",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "this is Ganesh speaking from the JSW One platform.",
      "comment": "The agent correctly identified the call context by mentioning the JSW One platform."
    },
    {
      "ucid": "34972178392107070",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The customer ended the call before the agent could begin revalidating the requirement details."
    },
    {
      "ucid": "34972178392107070",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was terminated by the customer before any discovery questions could be asked."
    },
    {
      "ucid": "34972178392107070",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The conversation did not progress to the closure stage."
    },
    {
      "ucid": "34972178392107070",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "this is Ganesh speaking from the JSW One platform, from Jindal Steel.",
      "comment": "The agent stuck to the opening script and did not add any unnecessary pitching."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}