{
  "ucid": "34972178392100840",
  "call_date": "2026-07-13",
  "start_time": "2026-07-13 11:06:48",
  "end_time": "2026-07-13 11:07:48",
  "duration_sec": 60,
  "campaign": "IS_MFG_CR_GI_Coated_Opp_Jul26",
  "disposition": "Call_back_later",
  "agent": "ankit mistry",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa2cda43459547bd5e88c94c84e9adfe2.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "UserHangup",
  "excel_row": 135,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"1878\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"2e5bc42e355f29dd24aa5ddbf30743eb/2046908145738006131\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"હૈલો\",\"channel\":0,\"start\":2.799875,\"end\":3.599875},{\"transcript\":\"હાલો\",\"channel\":1,\"start\":3.799875,\"end\":4.599875},{\"transcript\":\"પરમાર એકસપોટ\",\"channel\":0,\"start\":4.999875,\"end\":6.799875},{\"transcript\":\"જેને કોણ\",\"channel\":1,\"start\":7.399875,\"end\":8.599875},{\"transcript\":\"ગુમોરનિ અ કરો છો જેનથીમ\",\"channel\":0,\"start\":8.999875,\"end\":15.599875},{\"transcript\":\"આપનેતમને જનાના ડિજિટલ પટલ  તમારા ે બનેરમાર ો્ટએકાઉન્ટ પેશ કર્ો ોસ્ટન એકમને ક્યારે  કી તમાર થી\",\"channel\":0,\"start\":17.199875,\"end\":30.599875},{\"transcript\":\"બોપોર ફોન કભારે છે\",\"channel\":1,\"start\":30.399875,\"end\":32.799875},{\"transcript\":\"તો\",\"channel\":0,\"start\":30.799875,\"end\":31.799875},{\"transcript\":\"શુ\",\"channel\":0,\"start\":32.999875,\"end\":35.999875},{\"transcript\":\"ે બલ\",\"channel\":0,\"start\":37.599875,\"end\":40.189875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178392100840,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178392100840,\"CallDate\":\"2026-07-13\",\"StartTime\":\"2026-07-13 11:06:48\",\"EndTime\":\"2026-07-13 11:07:48\",\"CallDuration\":\"00:01:00\",\"CampaignName\":\"IS_MFG_CR_GI_Coated_Opp_Jul26\",\"Disposition\":\"Call_back_later\",\"AgentName\":\"ankit mistry\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa2cda43459547bd5e88c94c84e9adfe2.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-13\",\"CallStartTime\":\"2026-07-13 11:06:48\",\"CallEndTime\":\"2026-07-13 11:07:48\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
  "audio_path": "/data/audio/34972178392100840__DIAa2cda43459547bd5e88c94c84e9adfe2.mp3",
  "audio_bytes": 129384,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 10,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 43.128,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (હેલો.)\n[1s] AGENT: Hello.   (હેલો.)\n[2s] CUSTOMER: Parman Exports?   (પરમાણ એક્સપોર્ટ્સ?)\n[3s] AGENT: Yes, who is this?   (जी में कौन?)\n[4s] AGENT: Uh sir, good morning. I am Ankit Mistry speaking from JSW Steel. Jindal Steel Mumbai head office.   (અ સર, ગુડ મોર્નિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું JSW Steel માંથી. જીંદાલ સ્ટીલ મુંબઈ હેડ ઓફિસ.)\n[8s] CUSTOMER: Hm.   (હમ.)\n[9s] AGENT: Uh sir, some time ago you had registered your business, which is Parman Exports, on our Jindal's digital portal. But then it's been almost a year, we have never received any steel requirement from you.   (અ સાહેબ, આપણે થોડા ટાઈમ પહેલા તમે અમારા જીંદાલના ડિજિટલ પોર્ટલ પર તમારો જે બિઝનેસ છે, which is Parman Exports, અ એ અકાઉન્ટ આપણે રજીસ્ટ્રેશન કરાવ્યું હતું. But then ઓલમોસ્ટ એને એક વરસ જેવું થઈ ગયું છે, અમને ક્યારેય એના પરથી કોઈ સ્ટીલની રિક્વાયરમેન્ટ આવી નથી તમારા તરફથી.)\n[17s] CUSTOMER: Sir, can you call in the afternoon? I am a bit outside.   (સાહેબ, બપોરે ફોન કરશો તમે? મને જરા હું બહાર છું.)\n[19s] AGENT: Oh, sure sir, no problem. Sir, what would be your good name?   (Oh, sure સર, કઈ વાંધો નથી. સર, આપનું શુભ નામ શું હશે?)\n[21s] CUSTOMER: Ketan.   (કેતન.)\n[22s] AGENT: Ketan. Okay Ketan bhai, I will call you back in the afternoon, will that work?   (કેતન. ઓકે કેતનભાઈ, હું તમને બપોરે ફોન કોલ બેક કરું, ચાલશે?)",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\", \"Hindi\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "clear: The audio quality is good with minimal background noise.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "You handled the customer's request for a callback professionally; ensure you follow through this afternoon and attempt the full discovery and validation process on the next call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a lead who had registered on the JSW portal a year ago but never placed an order. The customer, Ketan from Parman Exports, stated he was busy and requested a callback in the afternoon. The agent agreed to the callback, and the call ended without any discussion of steel requirements.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, some time ago you had registered your business, which is Parman Exports, on our Jindal's digital portal.\", \"comment\": \"The agent correctly opened by referencing the customer's prior registration on the platform.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The customer requested a callback before any requirement details could be revalidated.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was too short to ask any discovery questions as the customer was busy.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with a callback agreement, not a price or stock-based closure.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, some time ago you had registered your business... on our Jindal's digital portal.\", \"comment\": \"The agent did not perform any unnecessary re-pitching and stuck to the reason for the call.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You handled the customer's request for a callback professionally; ensure you follow through this afternoon and attempt the full discovery and validation process on the next call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a lead who had registered on the JSW portal a year ago but never placed an order. The customer, Ketan from Parman Exports, stated he was busy and requested a callback in the afternoon. The agent agreed to the callback, and the call ended without any discussion of steel requirements.\"}",
  "error": null,
  "latency_ms": 23401,
  "input_tokens": 3094,
  "output_tokens": 651,
  "created_at": "2026-09-03 09:34:40",
  "sentiment": "neutral",
  "sentiment_score": 0.07,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.805,
  "agent_talk_sec": 16.9,
  "customer_talk_sec": 4.1,
  "dead_air_sec": 39.0,
  "longest_monologue_sec": 7.9,
  "agent_wpm": 298.2,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 5,
  "discovery_qs": 3,
  "words_agent": 84,
  "words_customer": 17,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "34972178392100840",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.37,
      "end_s": 0.81,
      "text_en": "Hello.",
      "text_native": "હેલો."
    },
    {
      "ucid": "34972178392100840",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.0,
      "end_s": 1.39,
      "text_en": "Hello.",
      "text_native": "હેલો."
    },
    {
      "ucid": "34972178392100840",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.8,
      "end_s": 2.6,
      "text_en": "Parman Exports?",
      "text_native": "પરમાણ એક્સપોર્ટ્સ?"
    },
    {
      "ucid": "34972178392100840",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.81,
      "end_s": 3.34,
      "text_en": "Yes, who is this?",
      "text_native": "जी में कौन?"
    },
    {
      "ucid": "34972178392100840",
      "idx": 4,
      "speaker": "agent",
      "start_s": 3.6,
      "end_s": 7.5,
      "text_en": "Uh sir, good morning. I am Ankit Mistry speaking from JSW Steel. Jindal Steel Mumbai head office.",
      "text_native": "અ સર, ગુડ મોર્નિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું JSW Steel માંથી. જીંદાલ સ્ટીલ મુંબઈ હેડ ઓફિસ."
    },
    {
      "ucid": "34972178392100840",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.87,
      "end_s": 8.17,
      "text_en": "Hm.",
      "text_native": "હમ."
    },
    {
      "ucid": "34972178392100840",
      "idx": 6,
      "speaker": "agent",
      "start_s": 8.58,
      "end_s": 16.48,
      "text_en": "Uh sir, some time ago you had registered your business, which is Parman Exports, on our Jindal's digital portal. But then it's been almost a year, we have never received any steel requirement from you.",
      "text_native": "અ સાહેબ, આપણે થોડા ટાઈમ પહેલા તમે અમારા જીંદાલના ડિજિટલ પોર્ટલ પર તમારો જે બિઝનેસ છે, which is Parman Exports, અ એ અકાઉન્ટ આપણે રજીસ્ટ્રેશન કરાવ્યું હતું. But then ઓલમોસ્ટ એને એક વરસ જેવું થઈ ગયું છે, અમને ક્યારેય એના પરથી કોઈ સ્ટીલની રિક્વાયરમેન્ટ આવી નથી તમારા તરફથી."
    },
    {
      "ucid": "34972178392100840",
      "idx": 7,
      "speaker": "customer",
      "start_s": 16.58,
      "end_s": 18.78,
      "text_en": "Sir, can you call in the afternoon? I am a bit outside.",
      "text_native": "સાહેબ, બપોરે ફોન કરશો તમે? મને જરા હું બહાર છું."
    },
    {
      "ucid": "34972178392100840",
      "idx": 8,
      "speaker": "agent",
      "start_s": 18.88,
      "end_s": 20.8,
      "text_en": "Oh, sure sir, no problem. Sir, what would be your good name?",
      "text_native": "Oh, sure સર, કઈ વાંધો નથી. સર, આપનું શુભ નામ શું હશે?"
    },
    {
      "ucid": "34972178392100840",
      "idx": 9,
      "speaker": "customer",
      "start_s": 21.0,
      "end_s": 21.4,
      "text_en": "Ketan.",
      "text_native": "કેતન."
    },
    {
      "ucid": "34972178392100840",
      "idx": 10,
      "speaker": "agent",
      "start_s": 21.6,
      "end_s": 23.9,
      "text_en": "Ketan. Okay Ketan bhai, I will call you back in the afternoon, will that work?",
      "text_native": "કેતન. ઓકે કેતનભાઈ, હું તમને બપોરે ફોન કોલ બેક કરું, ચાલશે?"
    }
  ],
  "steps": [
    {
      "ucid": "34972178392100840",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh sir, some time ago you had registered your business, which is Parman Exports, on our Jindal's digital portal.",
      "comment": "The agent correctly opened by referencing the customer's prior registration on the platform."
    },
    {
      "ucid": "34972178392100840",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The customer requested a callback before any requirement details could be revalidated."
    },
    {
      "ucid": "34972178392100840",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was too short to ask any discovery questions as the customer was busy."
    },
    {
      "ucid": "34972178392100840",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended with a callback agreement, not a price or stock-based closure."
    },
    {
      "ucid": "34972178392100840",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Uh sir, some time ago you had registered your business... on our Jindal's digital portal.",
      "comment": "The agent did not perform any unnecessary re-pitching and stuck to the reason for the call."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}