{
  "ucid": "34972178376044310",
  "call_date": "2026-07-11",
  "start_time": "2026-07-11 14:30:43",
  "end_time": "2026-07-11 14:31:23",
  "duration_sec": 40,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "No_requirement",
  "agent": "Abhishek Gupta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA0822d41314b28a6bccba7fc2a0052cc2.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "UserHangup",
  "excel_row": 132,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"1384\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"d19d90744ac88a67709936f907e2fa6a/7717372302879320653\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"હૈલો\",\"channel\":0,\"start\":2.999875,\"end\":3.799875},{\"transcript\":\"હૈલો\",\"channel\":1,\"start\":3.599875,\"end\":4.399875},{\"transcript\":\"આરજી વાત કરે\",\"channel\":0,\"start\":4.799875,\"end\":6.199875},{\"transcript\":\"હાજી\",\"channel\":1,\"start\":6.399875,\"end\":7.399875},{\"transcript\":\"આર વિષે ગુપ્તાવાત કર ત જેવછે\",\"channel\":0,\"start\":7.399875,\"end\":10.399875},{\"transcript\":\"હૈલો\",\"channel\":0,\"start\":13.599875,\"end\":14.389875},{\"transcript\":\"ટો\",\"channel\":1,\"start\":13.999875,\"end\":14.5}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178376044310,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178376044310,\"CallDate\":\"2026-07-11\",\"StartTime\":\"2026-07-11 14:30:43\",\"EndTime\":\"2026-07-11 14:31:23\",\"CallDuration\":\"00:00:40\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"No_requirement\",\"AgentName\":\"Abhishek Gupta\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA0822d41314b28a6bccba7fc2a0052cc2.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-11\",\"CallStartTime\":\"2026-07-11 14:30:43\",\"CallEndTime\":\"2026-07-11 14:31:23\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
  "audio_path": "/data/audio/34972178376044310__DIA0822d41314b28a6bccba7fc2a0052cc2.mp3",
  "audio_bytes": 44280,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 7,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 14.76,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello   (हेलो)\n[2s] AGENT: Hello   (हेलो)\n[3s] AGENT: Is this Aryan ji speaking?   (आर्यन जी बात कर रहे हैं?)\n[4s] CUSTOMER: Yes.   (हां जी।)\n[5s] AGENT: Aryan ji, this was Abhishek Gupta calling from JSW One.   (आर्यन जी, अभिषेक गुप्ता बात कर रहा था JSW One से।)\n[9s] CUSTOMER: Hello?   (हेलो?)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 6,
  "connected": 1,
  "audio_notes": "clear: The customer's side has some slight background noise but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "6 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "The call was too short to assess performance, but the opener could be stronger by immediately referencing the customer's online inquiry to provide context.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself by name and company. The customer responded with 'Hello?', suggesting a potential connection issue, and the call ended immediately after. No business details were discussed.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not acknowledge that the customer had submitted a requirement on the platform.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any requirement details could be revalidated.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any discovery questions could be asked.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the closure stage.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Abhishek Gupta बात कर रहा था JSW One से।\", \"comment\": \"The agent did not unnecessarily re-pitch the portfolio; the call ended after the initial introduction.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"The call was too short to assess performance, but the opener could be stronger by immediately referencing the customer's online inquiry to provide context.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself by name and company. The customer responded with 'Hello?', suggesting a potential connection issue, and the call ended immediately after. No business details were discussed.\"}",
  "error": null,
  "latency_ms": 17695,
  "input_tokens": 2718,
  "output_tokens": 571,
  "created_at": "2026-09-03 09:34:01",
  "sentiment": "negative",
  "sentiment_score": -0.175,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.769,
  "agent_talk_sec": 4.0,
  "customer_talk_sec": 1.2,
  "dead_air_sec": 34.8,
  "longest_monologue_sec": 2.7,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 3,
  "discovery_qs": 1,
  "words_agent": 16,
  "words_customer": 3,
  "monologue_heavy": 1,
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      "ucid": "34972178376044310",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.53,
      "end_s": 1.9,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "34972178376044310",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.26,
      "end_s": 2.6,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "34972178376044310",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.86,
      "end_s": 3.84,
      "text_en": "Is this Aryan ji speaking?",
      "text_native": "आर्यन जी बात कर रहे हैं?"
    },
    {
      "ucid": "34972178376044310",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.23,
      "end_s": 4.62,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "34972178376044310",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.8,
      "end_s": 7.5,
      "text_en": "Aryan ji, this was Abhishek Gupta calling from JSW One.",
      "text_native": "आर्यन जी, अभिषेक गुप्ता बात कर रहा था JSW One से।"
    },
    {
      "ucid": "34972178376044310",
      "idx": 5,
      "speaker": "customer",
      "start_s": 8.84,
      "end_s": 9.24,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    }
  ],
  "steps": [
    {
      "ucid": "34972178376044310",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not acknowledge that the customer had submitted a requirement on the platform."
    },
    {
      "ucid": "34972178376044310",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any requirement details could be revalidated."
    },
    {
      "ucid": "34972178376044310",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any discovery questions could be asked."
    },
    {
      "ucid": "34972178376044310",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the closure stage."
    },
    {
      "ucid": "34972178376044310",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Abhishek Gupta बात कर रहा था JSW One से।",
      "comment": "The agent did not unnecessarily re-pitch the portfolio; the call ended after the initial introduction."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}