Call 34972178358948120 2026-07-09 · Rohit Mishra · 1:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 18 turns, clean transcript (6% inaudible) | Hindi | 18 | customer_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not significantly hinder transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.33
confidence high · +0/−2
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call was terminated by the customer before any requirement details could be revalidated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent used the customer's name and company but did not explicitly acknowledge that the call was triggered by a requirement placed on the platform.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent asked one valid discovery question but did not meet the minimum threshold of two questions for a partial pass before the call ended.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
Rohit Mishra speaking from JSW.
Summary
The agent contacted the customer, confirmed their company name, and asked one discovery question. The customer stated they were busy eating and asked to be called back later. The agent agreed, and the call ended without discussing the requirement or scheduling a specific follow-up time.
Coaching
When a customer says they are busy and to call back later, always try to schedule a specific time for the follow-up call instead of leaving it open-ended.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent used the customer's name and company but did not explicitly acknowledge that the call was triggered by a requirement placed on the platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call was terminated by the customer before any requirement details could be revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | Are you in trading? The agent asked one valid discovery question but did not meet the minimum threshold of two questions for a partial pass before the call ended. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended before any discussion of price, stock, or timelines could occur. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Rohit Mishra speaking from JSW. The agent did not engage in any unnecessary re-pitching; the call was brief and to the point before being cut short. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.464 | 7.7s | 8.9s | 44.4s | 2.0s | 218.2 | 0 | 7 | 11 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.2s
Hello?
हेलो?
customer
3.0s
Hello?
हेलो?
agent
3.7s
Mansoor ji, namaste.
मंसूर जी, नमस्ते।
customer
4.8s
Yes?
हां?
agent
5.4s
Mansoor ji, namaste.
मंसूर जी, नमस्ते।
customer
6.4s
Yes.
हां।
agent
6.9s
Rohit Mishra speaking from JSW.
रोहित मिश्रा बात कर रहा हूं JSW से।
customer
8.4s
Yes.
हां।
agent
9.0s
Mansoor ji, your company R Y Enterprises
मंसूर जी, आर वाई एंटरप्राइजेज करके आपकी कंपनी
customer
11.0s
Sir, speak, speak sir.
सर, बोलिए बोलिए सर।
agent
12.5s
Are you in trading?
ट्रेडिंग में है क्या आप?
customer
13.5s
Only [inaudible]
ओनली [inaudible]
customer
14.2s
Sir, your sound, voice is not coming. Speak once.
सर, आपका साउंड, वॉइस नहीं आ रहा। बोलिए एक बार।
agent
16.5s
Okay, I will
ठीक है, मैं आपको
customer
17.6s
Sir, I'm just sitting down to eat, I'll do it later.
सर, थोड़ा खाने बैठा हूं, बाद में करता हूं।
agent
20.0s
Yes yes yes.
हां हां हां।
customer
20.8s
Hello.
हेलो।
customer
21.5s
Yes.
हां।