{ "ucid": "34972178358948120", "call_date": "2026-07-09", "start_time": "2026-07-09 15:01:21", "end_time": "2026-07-09 15:02:22", "duration_sec": 61, "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26", "disposition": "General Enquiry", "agent": "Rohit Mishra", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA9264d1d824908ee3b1839bd393b139c3.mp3", "dial_status": "", "customer_status": "answered", "agent_status": "answered", "hangup_by": "AgentHangup", "excel_row": 75, "is_test": 0, "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"2832\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"7fa50471948d6ab2b40f6bf2dfa5e824/1362268792975188570\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"हा सह।\",\"channel\":1,\"start\":1.999875,\"end\":2.799875},{\"transcript\":\"हैलो हैलो।\",\"channel\":0,\"start\":4.399875,\"end\":5.199875},{\"transcript\":\"हैलोहैलो।\",\"channel\":1,\"start\":5.599875,\"end\":6.399875},{\"transcript\":\"मा मंशूठ जी नवसते।\",\"channel\":0,\"start\":6.599875,\"end\":7.999875},{\"transcript\":\"हाँ हाँ।\",\"channel\":1,\"start\":8.399875,\"end\":9.199875},{\"transcript\":\"हा अंसुर जी नमस्ते।\",\"channel\":0,\"start\":10.399875,\"end\":11.799875},{\"transcript\":\"हाँ हाँ।\",\"channel\":1,\"start\":11.799875,\"end\":12.799875},{\"transcript\":\"हा रोहित मिश्रा बात कर रहा हूँ जी एस से।\",\"channel\":0,\"start\":13.199875,\"end\":15.399875},{\"transcript\":\"हाँ हाँ।\",\"channel\":1,\"start\":15.399875,\"end\":16.399875},{\"transcript\":\"मा मंशू जी आर्वाइ इंटरपरास करके अभी रि ी।\",\"channel\":0,\"start\":17.399875,\"end\":21.199875},{\"transcript\":\"सर सर बोलिए बोलिए सर।\",\"channel\":1,\"start\":19.599875,\"end\":21.199875},{\"transcript\":\"जी ट्रेडिंग में है क्या आप।\",\"channel\":0,\"start\":21.599875,\"end\":22.999875},{\"transcript\":\"सकरण सर आपको सॉउंड में वाइस नहीं आ रहा ह बोलिए सर।\",\"channel\":1,\"start\":23.399875,\"end\":27.599875},{\"transcript\":\"ठीक ठीक है मैं आपको करता हूँ कुछ ।\",\"channel\":0,\"start\":30.199875,\"end\":31.999875},{\"transcript\":\"सा सर थोड़ा खाने बैठ ँ बाद मां करता हूँ।\",\"channel\":1,\"start\":30.399875,\"end\":32.599875},{\"transcript\":\"हाल हाँ हाँ हाँ हैलो।\",\"channel\":0,\"start\":32.599875,\"end\":34.389875},{\"transcript\":\"हाँ हाँ।\",\"channel\":1,\"start\":33.999875,\"end\":34.589875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178358948120,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178358948120,\"CallDate\":\"2026-07-09\",\"StartTime\":\"2026-07-09 15:01:21\",\"EndTime\":\"2026-07-09 15:02:22\",\"CallDuration\":\"00:01:01\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"General Enquiry\",\"AgentName\":\"Rohit Mishra\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"AgentHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA9264d1d824908ee3b1839bd393b139c3.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-09\",\"CallStartTime\":\"2026-07-09 15:01:21\",\"CallEndTime\":\"2026-07-09 15:02:22\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}", "audio_path": "/data/audio/34972178358948120__DIA9264d1d824908ee3b1839bd393b139c3.mp3", "audio_bytes": 109512, "audio_status": "ok", "audio_error": null, "excel_turn_count": 17, "ingested_at": "2026-09-03 08:21:44.614582+00", "audio_secs": 36.504, "source_file": null, "upload_id": null, "audio_permanent": 0, "english_text": "[2s] CUSTOMER: Hello? (हेलो?)\n[3s] CUSTOMER: Hello? (हेलो?)\n[4s] AGENT: Mansoor ji, namaste. (मंसूर जी, नमस्ते।)\n[5s] CUSTOMER: Yes? (हां?)\n[5s] AGENT: Mansoor ji, namaste. (मंसूर जी, नमस्ते।)\n[6s] CUSTOMER: Yes. (हां।)\n[7s] AGENT: Rohit Mishra speaking from JSW. (रोहित मिश्रा बात कर रहा हूं JSW से।)\n[8s] CUSTOMER: Yes. (हां।)\n[9s] AGENT: Mansoor ji, your company R Y Enterprises (मंसूर जी, आर वाई एंटरप्राइजेज करके आपकी कंपनी)\n[11s] CUSTOMER: Sir, speak, speak sir. (सर, बोलिए बोलिए सर।)\n[13s] AGENT: Are you in trading? (ट्रेडिंग में है क्या आप?)\n[14s] CUSTOMER: Only [inaudible] (ओनली [inaudible])\n[14s] CUSTOMER: Sir, your sound, voice is not coming. Speak once. (सर, आपका साउंड, वॉइस नहीं आ रहा। बोलिए एक बार।)\n[17s] AGENT: Okay, I will (ठीक है, मैं आपको)\n[18s] CUSTOMER: Sir, I'm just sitting down to eat, I'll do it later. (सर, थोड़ा खाने बैठा हूं, बाद में करता हूं।)\n[20s] AGENT: Yes yes yes. (हां हां हां।)\n[21s] CUSTOMER: Hello. (हेलो।)\n[22s] CUSTOMER: Yes. (हां।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 18, "connected": 1, "audio_notes": "clear: Some background noise is present on the customer's side, but it does not significantly hinder transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "18 turns, clean transcript (6% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "customer_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 1.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]", "pitch_coaching_note": "When a customer says they are busy and to call back later, always try to schedule a specific time for the follow-up call instead of leaving it open-ended.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted the customer, confirmed their company name, and asked one discovery question. The customer stated they were busy eating and asked to be called back later. The agent agreed, and the call ended without discussing the requirement or scheduling a specific follow-up time.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent used the customer's name and company but did not explicitly acknowledge that the call was triggered by a requirement placed on the platform.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was terminated by the customer before any requirement details could be revalidated.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Are you in trading?\", \"comment\": \"The agent asked one valid discovery question but did not meet the minimum threshold of two questions for a partial pass before the call ended.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any discussion of price, stock, or timelines could occur.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Rohit Mishra speaking from JSW.\", \"comment\": \"The agent did not engage in any unnecessary re-pitching; the call was brief and to the point before being cut short.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they are busy and to call back later, always try to schedule a specific time for the follow-up call instead of leaving it open-ended.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted the customer, confirmed their company name, and asked one discovery question. 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Speak once.", "text_native": "सर, आपका साउंड, वॉइस नहीं आ रहा। बोलिए एक बार।" }, { "ucid": "34972178358948120", "idx": 13, "speaker": "agent", "start_s": 16.51, "end_s": 17.51, "text_en": "Okay, I will", "text_native": "ठीक है, मैं आपको" }, { "ucid": "34972178358948120", "idx": 14, "speaker": "customer", "start_s": 17.61, "end_s": 19.81, "text_en": "Sir, I'm just sitting down to eat, I'll do it later.", "text_native": "सर, थोड़ा खाने बैठा हूं, बाद में करता हूं।" }, { "ucid": "34972178358948120", "idx": 15, "speaker": "agent", "start_s": 20.01, "end_s": 20.71, "text_en": "Yes yes yes.", "text_native": "हां हां हां।" }, { "ucid": "34972178358948120", "idx": 16, "speaker": "customer", "start_s": 20.81, "end_s": 21.21, "text_en": "Hello.", "text_native": "हेलो।" }, { "ucid": "34972178358948120", "idx": 17, "speaker": "customer", "start_s": 21.51, "end_s": 21.91, "text_en": "Yes.", "text_native": "हां।" } ], "steps": [ { "ucid": "34972178358948120", "step_id": "CL1", "step_name": "Opener acknowledges platform submission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent used the customer's name and company but did not explicitly acknowledge that the call was triggered by a requirement placed on the platform." }, { "ucid": "34972178358948120", "step_id": "CL2", "step_name": "Revalidate every field", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The call was terminated by the customer before any requirement details could be revalidated." }, { "ucid": "34972178358948120", "step_id": "CL3", "step_name": "Discovery (5 Qs, woven naturally)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "Are you in trading?", "comment": "The agent asked one valid discovery question but did not meet the minimum threshold of two questions for a partial pass before the call ended." }, { "ucid": "34972178358948120", "step_id": "CL4", "step_name": "Closure with price & timeline", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended before any discussion of price, stock, or timelines could occur." }, { "ucid": "34972178358948120", "step_id": "CL5", "step_name": "No unnecessary re-pitching", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Rohit Mishra speaking from JSW.", "comment": "The agent did not engage in any unnecessary re-pitching; the call was brief and to the point before being cut short." } ], "objections": [], "missed_steps": [ "CL1 Opener acknowledges platform submission", "CL2 Revalidate every field", "CL3 Discovery (5 Qs, woven naturally)", "CL4 Closure with price & timeline" ], "objection_phrases_list": [] }