{ "ucid": "34972178358689660", "call_date": "2026-07-09", "start_time": "2026-07-09 14:18:16", "end_time": "2026-07-09 14:19:53", "duration_sec": 97, "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26", "disposition": "General Enquiry", "agent": "Abhishek Gupta", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAcc4523d8c9787ecb24a7f755031056ea.mp3", "dial_status": "", "customer_status": "answered", "agent_status": "answered", "hangup_by": "UserHangup", "excel_row": 74, "is_test": 0, "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"5524\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"bc8d03a6eab5772e70731849613170b8/15355797970199085582\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"हा कितना हैलो।\",\"channel\":0,\"start\":2.799875,\"end\":3.999875},{\"transcript\":\"हाँ हाँ जी।\",\"channel\":1,\"start\":4.599875,\"end\":5.599875},{\"transcript\":\"ह सुहन जी बात करता हैर।\",\"channel\":0,\"start\":5.999875,\"end\":7.599875},{\"transcript\":\"हाँ हाँ ी। जी\",\"channel\":1,\"start\":7.799875,\"end\":8.799875},{\"transcript\":\"शी शोम जी अभिषेक गुप्ता बात कर रहा था मैं जी एस डब्ल्यू वॅन प्लेटफार्म से।\",\"channel\":0,\"start\":8.799875,\"end\":12.599875},{\"transcript\":\"ह।\",\"channel\":1,\"start\":9.199875,\"end\":9.799875},{\"transcript\":\"हाँ हा हाँ बताइए नही बताइए।\",\"channel\":1,\"start\":12.999875,\"end\":14.599875},{\"transcript\":\"जी जी सर कैसे हैआप।\",\"channel\":0,\"start\":14.199875,\"end\":15.399875},{\"transcript\":\"ब बर बढ़िया अभी 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14:19:53\",\"CallDuration\":\"00:01:37\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"General Enquiry\",\"AgentName\":\"Abhishek Gupta\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAcc4523d8c9787ecb24a7f755031056ea.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-09\",\"CallStartTime\":\"2026-07-09 14:18:16\",\"CallEndTime\":\"2026-07-09 14:19:53\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}", "audio_path": "/data/audio/34972178358689660__DIAcc4523d8c9787ecb24a7f755031056ea.mp3", "audio_bytes": 217080, "audio_status": "ok", "audio_error": null, "excel_turn_count": 30, "ingested_at": "2026-09-03 08:21:44.614582+00", "audio_secs": 72.36, "source_file": null, "upload_id": null, "audio_permanent": 0, "english_text": "[3s] CUSTOMER: Hello? (हेलो?)\n[4s] AGENT: Yes. (हां जी।)\n[4s] AGENT: Is this Shubham ji speaking? (शुभम जी बात कर रहे हैं?)\n[6s] CUSTOMER: Yes. (हां जी।)\n[6s] AGENT: Shubham ji, this is Abhishek Gupta calling from the JSW One platform. (शुभम जी, अभिषेक गुप्ता बात कर रहा था मैं JSW One प्लेटफार्म से।)\n[9s] CUSTOMER: Yes yes, tell me brother, tell me. (हां हां, बताइए भैया, बताइए।)\n[10s] AGENT: Yes sir, how are you? (जी सर, कैसे हैं आप?)\n[11s] CUSTOMER: Very good, brother. (बहुत बढ़िया भैया।)\n[12s] AGENT: Sir, you had registered your account on our platform some time ago, so I have made a follow-up call regarding that. Some requirement or something was generated at that time but it wasn't closed. So, do we have any requirement now, sir? Are we looking for anything at this time? (सर आपने ये कुछ टाइम पहले आपका अकाउंट रजिस्टर किया था जब हमारे प्लेटफार्म पे, तो उसी के रिगार्डिंग मैंने फॉलो-अप कॉल लिया है। कुछ रिक्वायरमेंट वगेरा उस समय जनरेट हुआ था बट क्लोज नहीं हुआ। तो अभी कुछ है अपने पास रिक्वायरमेंट सर? इस समय कुछ देख रहे हैं हम लोग?)\n[21s] CUSTOMER: Uh, in JSW, do you also look at profiles and such? (अह JSW में प्रोफाइल वगेरा का भी आप देखते हो आप?)\n[24s] AGENT: What thing? (क्या चीज?)\n[25s] CUSTOMER: Of profiles and such? (प्रोफाइल वगेरा का?)\n[26s] AGENT: Yes. (हां जी।)\n[27s] CUSTOMER: JSW Endura Plus, brother? (JSW Endura Plus भैया?)\n[28s] AGENT: Yes. (हां जी।)\n[29s] CUSTOMER: Is it the sheet one, brother, of 0.50? (चादर की वाली है भैया, point five zero की?)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 16, "connected": 1, "audio_notes": "TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: There is some background noise and chatter, but the main speakers are clear.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "16 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "customer_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 3.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]", "pitch_coaching_note": "After confirming the customer's product, immediately pivot to revalidating their requirement details to regain control of the call structure.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent followed up on a past platform registration. The customer inquired about a specific product (JSW Endura Plus, 0.50mm sheet). The call ended abruptly after the agent confirmed the product, before any requirement details were validated or discovery questions were asked.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, you had registered your account on our platform some time ago, so I have made a follow-up call regarding that.\", \"comment\": \"Agent correctly referenced the customer's prior activity on the platform.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent did not attempt to revalidate any of the five required fields from the original enquiry.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent did not ask any of the required discovery questions; the call ended before this stage was reached.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any discussion of price, stock, or timeline for closure could occur.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Shubham ji, this is Abhishek Gupta calling from the JSW One platform.\", \"comment\": \"Agent correctly avoided re-pitching the portfolio and simply referenced the platform context.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"After confirming the customer's product, immediately pivot to revalidating their requirement details to regain control of the call structure.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent followed up on a past platform registration. The customer inquired about a specific product (JSW Endura Plus, 0.50mm sheet). The call ended abruptly after the agent confirmed the product, before any requirement details were validated or discovery questions were asked.\"}", "error": null, "latency_ms": 26925, "input_tokens": 3103, "output_tokens": 635, "created_at": "2026-09-03 09:28:40", "sentiment": "positive", "sentiment_score": 0.318, "sentiment_confidence": "high", "pos": 2, "neg": 0, "lex_hits": 2, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.616, "agent_talk_sec": 13.8, "customer_talk_sec": 8.6, "dead_air_sec": 74.6, "longest_monologue_sec": 8.1, "agent_wpm": 339.1, "interruptions": 0, "agent_turns": 8, "customer_turns": 8, "discovery_qs": 5, "words_agent": 78, "words_customer": 40, "monologue_heavy": 0, "turns": [ { "ucid": "34972178358689660", "idx": 0, "speaker": "customer", "start_s": 2.8, "end_s": 3.23, "text_en": "Hello?", "text_native": "हेलो?" }, { "ucid": "34972178358689660", "idx": 1, "speaker": "agent", "start_s": 3.6, "end_s": 3.93, "text_en": "Yes.", "text_native": "हां जी।" }, { "ucid": "34972178358689660", "idx": 2, "speaker": "agent", "start_s": 4.41, "end_s": 5.3, "text_en": "Is this Shubham ji speaking?", "text_native": "शुभम जी बात कर रहे हैं?" }, { "ucid": "34972178358689660", "idx": 3, "speaker": "customer", "start_s": 5.6, "end_s": 5.86, "text_en": "Yes.", "text_native": "हां जी।" }, { "ucid": "34972178358689660", "idx": 4, "speaker": "agent", "start_s": 6.09, "end_s": 8.8, "text_en": "Shubham ji, this is Abhishek Gupta calling from the JSW One platform.", "text_native": "शुभम जी, अभिषेक गुप्ता बात कर रहा था मैं JSW One प्लेटफार्म से।" }, { "ucid": "34972178358689660", "idx": 5, "speaker": "customer", "start_s": 9.1, "end_s": 10.2, "text_en": "Yes yes, tell me brother, tell me.", "text_native": "हां हां, बताइए भैया, बताइए।" }, { "ucid": "34972178358689660", "idx": 6, "speaker": "agent", "start_s": 10.2, "end_s": 11.0, "text_en": "Yes sir, how are you?", "text_native": "जी सर, कैसे हैं आप?" }, { "ucid": "34972178358689660", "idx": 7, "speaker": "customer", "start_s": 11.3, "end_s": 12.1, "text_en": "Very good, brother.", "text_native": "बहुत बढ़िया भैया।" }, { "ucid": "34972178358689660", "idx": 8, "speaker": "agent", "start_s": 12.4, "end_s": 20.5, "text_en": "Sir, you had registered your account on our platform some time ago, so I have made a follow-up call regarding that. Some requirement or something was generated at that time but it wasn't closed. So, do we have any requirement now, sir? Are we looking for anything at this time?", "text_native": "सर आपने ये कुछ टाइम पहले आपका अकाउंट रजिस्टर किया था जब हमारे प्लेटफार्म पे, तो उसी के रिगार्डिंग मैंने फॉलो-अप कॉल लिया है। कुछ रिक्वायरमेंट वगेरा उस समय जनरेट हुआ था बट क्लोज नहीं हुआ। तो अभी कुछ है अपने पास रिक्वायरमेंट सर? इस समय कुछ देख रहे हैं हम लोग?" }, { "ucid": "34972178358689660", "idx": 9, "speaker": "customer", "start_s": 21.2, "end_s": 24.0, "text_en": "Uh, in JSW, do you also look at profiles and such?", "text_native": "अह JSW में प्रोफाइल वगेरा का भी आप देखते हो आप?" }, { "ucid": "34972178358689660", "idx": 10, "speaker": "agent", "start_s": 24.3, "end_s": 24.7, "text_en": "What thing?", "text_native": "क्या चीज?" }, { "ucid": "34972178358689660", "idx": 11, "speaker": "customer", "start_s": 25.0, "end_s": 25.7, "text_en": "Of profiles and such?", "text_native": "प्रोफाइल वगेरा का?" }, { "ucid": "34972178358689660", "idx": 12, "speaker": "agent", "start_s": 25.9, "end_s": 26.2, "text_en": "Yes.", "text_native": "हां जी।" }, { "ucid": "34972178358689660", "idx": 13, "speaker": "customer", "start_s": 26.7, "end_s": 27.8, "text_en": "JSW Endura Plus, brother?", "text_native": "JSW Endura Plus भैया?" }, { "ucid": "34972178358689660", "idx": 14, "speaker": "agent", "start_s": 28.1, "end_s": 28.4, "text_en": "Yes.", "text_native": "हां जी।" }, { "ucid": "34972178358689660", "idx": 15, "speaker": "customer", "start_s": 28.9, "end_s": 30.3, "text_en": "Is it the sheet one, brother, of 0.50?", "text_native": "चादर की वाली है भैया, point five zero की?" } ], "steps": [ { "ucid": "34972178358689660", "step_id": "CL1", "step_name": "Opener acknowledges platform submission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Sir, you had registered your account on our platform some time ago, so I have made a follow-up call regarding that.", "comment": "Agent correctly referenced the customer's prior activity on the platform." }, { "ucid": "34972178358689660", "step_id": "CL2", "step_name": "Revalidate every field", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "Agent did not attempt to revalidate any of the five required fields from the original enquiry." }, { "ucid": "34972178358689660", "step_id": "CL3", "step_name": "Discovery (5 Qs, woven naturally)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "Agent did not ask any of the required discovery questions; the call ended before this stage was reached." }, { "ucid": "34972178358689660", "step_id": "CL4", "step_name": "Closure with price & timeline", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended before any discussion of price, stock, or timeline for closure could occur." }, { "ucid": "34972178358689660", "step_id": "CL5", "step_name": "No unnecessary re-pitching", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Shubham ji, this is Abhishek Gupta calling from the JSW One platform.", "comment": "Agent correctly avoided re-pitching the portfolio and simply referenced the platform context." } ], "objections": [], "missed_steps": [ "CL2 Revalidate every field", "CL3 Discovery (5 Qs, woven naturally)", "CL4 Closure with price & timeline" ], "objection_phrases_list": [] }