Call 34972178350377030 2026-07-08 · ankit mistry · 2:47
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 34 turns, clean transcript (0% inaudible) | Gujarati | 34 | customer_led (campaign_name:medium) |
Audio: clear: There is some background chatter on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
Agent confirmed stock: "we have a good stock available from 1.6 to 20 mm"
4 · Sentiment
the CUSTOMER
+0.28
confidence high · +13/−4
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent only revalidated the product category (HR), but failed to confirm grade, thickness, width, specific quantity, or delivery timeline.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent only asked about the customer's business type (manufacturing vs. trading), missing all other key discovery questions (monthly MT, brands, JSW%, payment terms).
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
did well
Opener acknowledges platform submission
Umang bhai, some time ago you had registered your business, The Radiant International, on our Jindal's digital portal.
Closure with price & timeline
right now my price for 2.5 to 12 mm is 58,500... whatever your requirement is you message me and give me the delivery address. Then I will give you th
Summary
The agent proactively called a registered but inactive user. The customer, a trader, immediately raised a price objection. The agent confirmed the customer's product of interest (HR coil), quoted a base price with inclusions, and confirmed stock availability. The call ended with an agreement for the customer to send their specific requirement on WhatsApp to receive a final delivered price for Rajkot.
Coaching
You missed key discovery questions about the customer's monthly volume and current suppliers. Asking these would help you build a stronger, more tailored offer beyond just the initial price.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Umang bhai, some time ago you had registered your business, The Radiant International, on our Jindal's digital portal. The agent correctly referenced the customer's prior registration on the platform, connecting the call to a past digital action. |
| CL2 Revalidate every field | 3 | fail | 1 | 0.0 | So in MS, which products do you use? Like there's HR, CR, GP, plate? The agent only revalidated the product category (HR), but failed to confirm grade, thickness, width, specific quantity, or delivery timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | So in this, Umang bhai, what, I mean, is this your trading business or do you do some manufacturing? How is it? The agent only asked about the customer's business type (manufacturing vs. trading), missing all other key discovery questions (monthly MT, brands, JSW%, payment terms). |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | right now my price for 2.5 to 12 mm is 58,500... whatever your requirement is you message me and give me the delivery address. Then I will give you the F.O.R. rate The agent quoted a specific price for a product range and committed to providing a final delivered price via WhatsApp, setting a clear next step. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | So in MS, which products do you use? ... CUSTOMER: Only HR. ... AGENT: You use HR. Okay, fine. After the customer specified they only trade HR, the agent correctly focused the rest of the conversation on that product without re-pitching others. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | It's a pricing issue. The main issue is pricing. Your pricing is higher than everyone else's. |
right now my price for 2.5 to 12 mm is 58,500. Ex-Ahmedabad. In which my cutting and loading is included. |
| send_price_will_think | handled | Yes, you send me the proper price list. I will send you the address. Send me a 'hi' on WhatsApp. |
whatever your requirement is you message me and give me the delivery address. Then I will give you the F.O.R. rate, what it is and what it isn't. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.72 | 41.6s | 16.2s | 109.2s | 11.3s | 464.4 | 0 | 20 | 14 | 10 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
હેલો.
agent
1.2s
Hello.
હેલો.
agent
2.0s
Is this Umang ji speaking? Umang Ramani?
ઉમંગજી વાત કરે છે? ઉમંગ રમાણી?
customer
3.2s
Yes yes, tell me, tell me.
જી જી, બોલો બોલો.
agent
4.1s
Umang bhai, hello. I am Ankit Mistry speaking, from JSW Steel. Jindal Steel, Mumbai head office.
ઉમંગભાઈ, નમસ્તે. હું અંકિત મિસ્ત્રી વાત કરું છું, JSW Steel માંથી. જિંદાલ Steel, મુંબઈ હેડ ઓફિસ.
customer
9.1s
Tell me.
બોલોને.
agent
9.7s
Umang bhai, some time ago you had registered your business, The Radiant International, on our Jindal's digital portal. But then after that, it's been almost six months, and we haven't received any steel requirement from your end. So that's why I have personally called you today to know and understand what issues we are facing here or if there is, you know, any
ઉમંગભાઈ, આપણે થોડા ટાઈમ પહેલા તમે અમારા જિંદાલના ડિજિટલ પોર્ટલ પર તમારું આજે બિઝનેસ છે, The Radiant International, એનું અકાઉન્ટ આપણે તમે રજીસ્ટ્રેશન કરાવ્યું હતું. બટ ધેન ત્યારબાદ ઓલમોસ્ટ છ મહિના જેવું થઈ ગયું છે, અમને તમારા એન્ડથી કોઈ સ્ટીલની રિક્વાયરમેન્ટ કઈ આવી નથી રહી. સો એટલે મેં તમને આજે પર્સનલી ફોન કર્યો છે જાણવા માટે અને સમજવા માટે કે અહીંયા આપણે શું ઇસ્યુસ ફેસ કરી રહ્યા છીએ કે પછી યુ નો કોઈ
customer
21.0s
It's a pricing issue. The main issue is pricing. Your pricing is higher than everyone else's.
પ્રાઇઝિંગનો ઇસ્યુ છે. મેઈન ઇસ્યુ પ્રાઇઝિંગનો છે. પ્રાઇઝિંગ તમારો બધા કરતા હાઈ આવે છે.
agent
26.0s
Oh, it's a pricing issue. Okay.
અચ્છા, પ્રાઇઝિંગનો ઇસ્યુ છે. ઓકે.
agent
27.5s
So in this, Umang bhai, what, I mean, is this your trading business or do you do some manufacturing? How is it?
તો આમાં ઉમંગભાઈ તમે શું, આઈ મીન, તમારું આ ટ્રેડિંગ બિઝનેસ છે કે તમે કઈ મેન્યુફેક્ચરિંગ કરો છો? કેમનું હશે?
customer
31.5s
It's a trading business.
ટ્રેડિંગ બિઝનેસ છે.
agent
32.5s
Oh, it's a trading business. Okay.
અચ્છા, ટ્રેડિંગ બિઝનેસ છે. ઓકે.
customer
33.2s
For me, in this, I have to keep a margin of half to three-quarters of a rupee and sell it.
મારે આમાં શું છે કે અડધો પોણો રૂપિયો ક્લિયર રાખીને વેચી નાખવાનું રહેતું હોય.
agent
36.0s
That's right. Okay, I understood.
બરાબર છે. ઓકે, સમજાઈ ગયું.
agent
37.5s
So in this trading, which products do you trade? Like we have MS, there's SS, TMT bars, cement.
તો આમાં ટ્રેડિંગમાં તમે કયા કયા પ્રોડક્ટ્સનું ટ્રેડિંગ કરો છો? જેમ કે આપણે MS આવે છે, SS છે, TMT બાર છે, સિમેન્ટ છે.
customer
41.0s
We only do MS in this. And for the rest, I have export work for other products.
આપણે ઓન્લી MS નું કરીએ છીએ આમાં. અને બાકી બધું મારે બીજી પ્રોડક્ટનું એક્સપોર્ટનું કામકાજ છે.
agent
45.0s
Oh, okay.
અચ્છા, ઓકે.
agent
46.0s
So in MS, which products do you use? Like there's HR, CR, GP, plate?
તો MS માં તમે કયા કયા પ્રોડક્ટ વાપરો છો? જેમ કે HR છે, CR છે, GP છે, પ્લેટ છે?
customer
49.0s
Only HR.
HR જ છે.
agent
50.5s
You use HR. Okay, fine.
HR વાપરો છો. ઓકે, ઠીક છે.
agent
51.5s
So within HR, we can give you good prices. Right now, if I tell you, my monsoon offer is running, where we have a good stock available from 1.6 to 20 mm, and right now my price for 2.5 to 12 mm is 58,500.
તો HR ની અંદર આપણે, અમે તમને સારા ભાવ આપી શકીએ. અત્યારે તમને હું અગર, અત્યારે મારી ઓફર ચાલી રહી છે મોન્સૂનની, જ્યાં અમારી પાસે 1.6 થી લઈને 20 mm સુધીનો સારો એવો સ્ટોક અવેલેબલ છે અને અત્યારે 2.5 થી 12 mm નો મારો ભાવ ચાલી રહ્યો છે 58,500 નો.
agent
59.0s
Ex-Ahmedabad. In which my cutting and loading is included.
X અમદાવાદ. જેમાં મારું કટિંગ અને લોડિંગ મારું આવી ગયું.
customer
1.0s
Can it be Ex-Rajkot?
X રાજકોટ થઈ જાય?
agent
1.0s
I can provide delivery, but for that I will need your address, where in Rajkot and what is the quantity? Because how it is, if we have to send material to Rajkot, if the quantity is at least 10-20 tons, then our truck load
ડિલિવરી હું આપી શકું છું, બટ એની માટે મને એડ્રેસ લાગશે તમારું કે રાજકોટમાં ક્યાં છે અને ક્વોન્ટિટી કેટલી છે? બીકોઝ કેવું છે, રાજકોટમાં જો આપણે માલ મોકલવો હોય તો ઓછામાં ઓછું 10-20 ટનની અગર ક્વોન્ટિટી હોય તો આપણું ટ્રક લોડ
customer
1.1s
Our order will be for a minimum of one truck.
આપણે એક ટ્રકનો જ ઓર્ડર રહેશે મિનિમમ.
agent
1.1s
Okay, okay.
ઓકે, ઓકે.
agent
1.1s
Yes, so are you currently looking for an order for HR?
હા, તો કઈ અત્યારે હાલમાં તમે જોઈ રહ્યા છો ઓર્ડર માટે HR માં?
customer
1.1s
Yes, you send me the proper price list. I will send you the address. Send me a 'hi' on WhatsApp.
હા, તમે મને પ્રાઇઝ લિસ્ટ પ્રોપર મોકલાવો. હું તમને એડ્રેસ મોકલાવું. મને WhatsApp ઉપર હાય કરીને મોકલોને.
agent
1.2s
Yes, so you send a 'hi' and
હા, તો તમે હાય કરીને
customer
1.2s
On this number.
આ નંબર ઉપર.
agent
1.2s
whatever your requirement is, you message me and give me the delivery address. Then I will give you the F.O.R. rate, what it is and what it isn't. Okay?
તમારી જે પણ રિક્વાયરમેન્ટ છે તમે મને મેસેજ કરી દો અને ડિલિવરી એડ્રેસ મને આપી દો. તો તમને હું F.O.R. રેટ આપી દઉં શું છે શું નહીં. ઓકે?
customer
1.2s
Okay, okay.
ઓકે, ઓકે.
agent
1.2s
Okay sir. Thank you.
ઓકે સાહેબ. થેન્ક યુ.
customer
1.2s
Welcome.
વેલકમ.