Call 34972178350076560 2026-07-08 · dhruv · 1:11
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | No_requirement | full conversation 22 turns, clean transcript (0% inaudible) | Gujarati | 22 | customer_led (campaign_name:medium) |
Audio: clear: Some background chatter is audible on the agent's side but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: Stainless Steel
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.18
confidence high · +6/−8
from 19 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call was shut down before any fields from the original submission could be revalidated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The rep treated this customer-led call like a cold call, asking for a generic requirement instead of acknowledging the customer's platform submission.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked as the customer stated they had no current requirement.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
Done sir, done. Wait કરીશું.
Summary
The agent opened this customer-led call with a generic requirement check, failing to acknowledge the platform submission. The customer stated they had no current requirement for MS products but asked about Stainless Steel (SS). The agent correctly informed the customer that JSW One does not deal in SS, and the call ended.
Coaching
For a customer-led call, you must open by referencing their online inquiry; asking a generic 'do you have a requirement' question misses the entire point of the lead.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | Sir, do you have any requirement in sheet metals right now, HR CR? The rep treated this customer-led call like a cold call, asking for a generic requirement instead of acknowledging the customer's platform submission. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call was shut down before any fields from the original submission could be revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer stated they had no current requirement. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
No requirement was established, so no price or timeline could be discussed or committed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Done sir, done. Wait કરીશું. The rep did not pitch any products unnecessarily after the customer stated they had no requirement. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.545 | 15.1s | 12.6s | 43.3s | 3.0s | 246.4 | 0 | 11 | 11 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello
agent
1.7s
Hello
customer
2.2s
Hello
agent
3.0s
Yes
हाँ जी
agent
3.7s
Am I speaking to Govind bhai?
ગોવિંદભાઈ બોલું?
customer
5.2s
Yes, Govind bhai.
હા જી ગોવિંદભાઈ
agent
6.3s
Sir, I am calling from JSW One, Jindal Steel Vasma bhai.
સર જી JSW One થી વાત કરું છું, જિંદાલ સ્ટીલ વસમા ભાઈ.
customer
9.7s
Yes, tell me.
હા બોલો
agent
10.7s
Sir, do you have any requirement in sheet metals right now, HR CR?
સર કઈ છે requirement sheet metals માં અત્યારે HR CR?
customer
13.3s
No sir, there is no requirement right now.
ના સર અત્યારે requirement નથી.
customer
15.3s
No work is going on at all.
બિલકુલ કામ નથી ચાલતું.
agent
17.2s
Understood sir.
customer
17.9s
Okay, do you also deal in SS?
અચ્છા આપણે SS માં બી કરો છો તમે?
agent
19.9s
No sir, unfortunately we don't deal in SS right now, sir.
ના સાહેબ unfortunately SS માં નથી કરતા સાહેબ અમે અત્યારે.
customer
22.3s
Okay okay okay.
agent
22.9s
We don't do SS distribution at all.
SS distribution નથી જ કરવું પડતું અમારે બિલકુલ.
customer
25.6s
Yes, so no problem, in MS there is no such order right now, okay? If there is, I will let you know.
હા તો વાંધો નઈ MS માં તો અત્યારે કોઈ એવો order છે નઈ, બરાબર છે? હશે તો કહીશું.
agent
29.5s
Done sir, done. We will wait.
Done sir, done. Wait કરીશું.
customer
30.9s
Okay sir.
agent
31.4s
Yes, thank you.
હા જી, thank you.
customer
32.0s
Okay.
agent
32.6s
Yes.
જી હા.