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  "call_date": "2026-07-08",
  "start_time": "2026-07-08 14:22:45",
  "end_time": "2026-07-08 14:23:56",
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  "english_text": "[1s] CUSTOMER: Hello\n[2s] AGENT: Hello\n[2s] CUSTOMER: Hello\n[3s] AGENT: Yes   (हाँ जी)\n[4s] AGENT: Am I speaking to Govind bhai?   (ગોવિંદભાઈ બોલું?)\n[5s] CUSTOMER: Yes, Govind bhai.   (હા જી ગોવિંદભાઈ)\n[6s] AGENT: Sir, I am calling from JSW One, Jindal Steel Vasma bhai.   (સર જી JSW One થી વાત કરું છું, જિંદાલ સ્ટીલ વસમા ભાઈ.)\n[10s] CUSTOMER: Yes, tell me.   (હા બોલો)\n[11s] AGENT: Sir, do you have any requirement in sheet metals right now, HR CR?   (સર કઈ છે requirement sheet metals માં અત્યારે HR CR?)\n[13s] CUSTOMER: No sir, there is no requirement right now.   (ના સર અત્યારે requirement નથી.)\n[15s] CUSTOMER: No work is going on at all.   (બિલકુલ કામ નથી ચાલતું.)\n[17s] AGENT: Understood sir.\n[18s] CUSTOMER: Okay, do you also deal in SS?   (અચ્છા આપણે SS માં બી કરો છો તમે?)\n[20s] AGENT: No sir, unfortunately we don't deal in SS right now, sir.   (ના સાહેબ unfortunately SS માં નથી કરતા સાહેબ અમે અત્યારે.)\n[22s] CUSTOMER: Okay okay okay.\n[23s] AGENT: We don't do SS distribution at all.   (SS distribution નથી જ કરવું પડતું અમારે બિલકુલ.)\n[26s] CUSTOMER: Yes, so no problem, in MS there is no such order right now, okay? If there is, I will let you know.   (હા તો વાંધો નઈ MS માં તો અત્યારે કોઈ એવો order છે નઈ, બરાબર છે? હશે તો કહીશું.)\n[30s] AGENT: Done sir, done. We will wait.   (Done sir, done. Wait કરીશું.)\n[31s] CUSTOMER: Okay sir.\n[31s] AGENT: Yes, thank you.   (હા જી, thank you.)\n[32s] CUSTOMER: Okay.\n[33s] AGENT: Yes.   (જી હા.)",
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  "pitch_type_source": "campaign_name:medium",
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  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "For a customer-led call, you must open by referencing their online inquiry; asking a generic 'do you have a requirement' question misses the entire point of the lead.",
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  "rubric_inferred": 0,
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  "quality_flags_total": 1,
  "supply_flag": "none",
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  "call_summary": "The agent opened this customer-led call with a generic requirement check, failing to acknowledge the platform submission. The customer stated they had no current requirement for MS products but asked about Stainless Steel (SS). The agent correctly informed the customer that JSW One does not deal in SS, and the call ended.",
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  "created_at": "2026-09-03 09:28:41",
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      "text_en": "Sir, I am calling from JSW One, Jindal Steel Vasma bhai.",
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      "text_native": "હા બોલો"
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      "text_en": "Sir, do you have any requirement in sheet metals right now, HR CR?",
      "text_native": "સર કઈ છે requirement sheet metals માં અત્યારે HR CR?"
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      "text_en": "No sir, there is no requirement right now.",
      "text_native": "ના સર અત્યારે requirement નથી."
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      "text_native": "બિલકુલ કામ નથી ચાલતું."
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      "text_en": "Understood sir.",
      "text_native": "Understood sir."
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      "text_en": "Okay, do you also deal in SS?",
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      "text_en": "Done sir, done. We will wait.",
      "text_native": "Done sir, done. Wait કરીશું."
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      "text_native": "Okay sir."
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      "text_en": "Yes, thank you.",
      "text_native": "હા જી, thank you."
    },
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      "text_native": "Okay."
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      "text_en": "Yes.",
      "text_native": "જી હા."
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      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, do you have any requirement in sheet metals right now, HR CR?",
      "comment": "The rep treated this customer-led call like a cold call, asking for a generic requirement instead of acknowledging the customer's platform submission."
    },
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      "step_id": "CL2",
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      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was shut down before any fields from the original submission could be revalidated."
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      "step_name": "Discovery (5 Qs, woven naturally)",
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      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer stated they had no current requirement."
    },
    {
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      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
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      "result": "fail",
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      "questions_hit": null,
      "evidence": "",
      "comment": "No requirement was established, so no price or timeline could be discussed or committed."
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      "step_name": "No unnecessary re-pitching",
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      "result": "pass",
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      "questions_hit": null,
      "evidence": "Done sir, done. Wait કરીશું.",
      "comment": "The rep did not pitch any products unnecessarily after the customer stated they had no requirement."
    }
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    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
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