Call 34972178349602692 2026-07-08 · Aditya Pandey · 1:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | Call_back_later | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | customer_led (campaign_name:medium) |
Audio: noisy: Significant background traffic and horn noise, especially when the customer is speaking, which makes some parts slightly muffled.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.01
confidence high · +2/−2
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The customer was unavailable and requested a callback before any revalidation could occur.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The call ended immediately after the introduction, leaving no time for discovery questions.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The conversation did not progress to the point of discussing price or closure.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
I am Aditya Pandey calling from the JSW One platform.
No unnecessary re-pitching
Okay, fine sir. I will call you back later.
Summary
The agent introduced himself and the company. The customer stated they were busy riding a bike and asked for a callback. The agent agreed to call back later, and the call ended without any business discussion.
Coaching
You correctly handled the customer's request for a callback; ensure that callback is made to complete the full pitch.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | I am Aditya Pandey calling from the JSW One platform. Agent correctly referenced the platform where the customer raised the requirement. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The customer was unavailable and requested a callback before any revalidation could occur. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call ended immediately after the introduction, leaving no time for discovery questions. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The conversation did not progress to the point of discussing price or closure. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Okay, fine sir. I will call you back later. The agent respected the customer's request to call back and did not attempt to pitch. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.659 | 8.9s | 4.6s | 48.5s | 3.2s | 249.4 | 0 | 4 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
हॅलो.
agent
1.7s
Hello, am I speaking with Arrow Enterprises, sir?
हॅलो, Arrow Enterprises से बात कर रहे सर?
customer
3.5s
Hello.
हॅलो.
agent
4.3s
Hello, am I speaking with Arrow Enterprises, sir?
हॅलो, Arrow Enterprises से बात कर रहे सर?
customer
5.9s
Yes, tell me.
हां बोलिए.
agent
6.7s
Yes sir, I am Aditya Pandey calling from the JSW One platform.
हां सर, मैं आदित्य पांडे बोल रहा हूं JSW One प्लॅटफॉर्म से.
customer
10.0s
Sir, I am riding a bike right now, please call me later.
सर मैं अभी बाइक चला रहा हूं, मुझे बाद में कॉल करिए प्लीज.
agent
13.0s
Okay, fine sir. I will call you back later.
अच्छा ठीक है सर, मैं आपको बाद में कॉल बैक करता हूं.
customer
15.6s
Okay.