{
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  "call_date": "2026-07-08",
  "start_time": "2026-07-08 13:03:46",
  "end_time": "2026-07-08 13:04:48",
  "duration_sec": 62,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
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  "agent": "Aditya Pandey",
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  "ingested_at": "2026-09-03 08:21:44.614582+00",
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  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Hello, am I speaking with Arrow Enterprises, sir?   (हॅलो, Arrow Enterprises से बात कर रहे सर?)\n[4s] CUSTOMER: Hello.   (हॅलो.)\n[4s] AGENT: Hello, am I speaking with Arrow Enterprises, sir?   (हॅलो, Arrow Enterprises से बात कर रहे सर?)\n[6s] CUSTOMER: Yes, tell me.   (हां बोलिए.)\n[7s] AGENT: Yes sir, I am Aditya Pandey calling from the JSW One platform.   (हां सर, मैं आदित्य पांडे बोल रहा हूं JSW One प्लॅटफॉर्म से.)\n[10s] CUSTOMER: Sir, I am riding a bike right now, please call me later.   (सर मैं अभी बाइक चला रहा हूं, मुझे बाद में कॉल करिए प्लीज.)\n[13s] AGENT: Okay, fine sir. I will call you back later.   (अच्छा ठीक है सर, मैं आपको बाद में कॉल बैक करता हूं.)\n[16s] CUSTOMER: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 9,
  "connected": 1,
  "audio_notes": "noisy: Significant background traffic and horn noise, especially when the customer is speaking, which makes some parts slightly muffled.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "9 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
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  "status": "ok",
  "model": "gemini-2.5-pro",
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  "pitch_type_source": "campaign_name:medium",
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  "pitch_coaching_note": "You correctly handled the customer's request for a callback; ensure that callback is made to complete the full pitch.",
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  "material_flag": 0,
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  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and the company. The customer stated they were busy riding a bike and asked for a callback. The agent agreed to call back later, and the call ended without any business discussion.",
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  "customer_turns": 5,
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      "idx": 0,
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      "text_native": "हॅलो."
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      "text_native": "Okay."
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