Call 34972178349409230 2026-07-08 · Aditya Pandey · 2:10
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | Interested | full conversation 28 turns, clean transcript (7% inaudible) | Hindi | 28 | customer_led (campaign_name:medium) |
Audio: noisy: Significant background noise and chatter on the agent's side throughout the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.66
confidence high · +10/−1
from 15 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent only asked about thickness from a past requirement after the customer denied a current one; no other fields were validated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent only asked about the customer's business segment (manufacturing) and end-use (pipes), failing to ask about quantity, brands, or payment terms.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The agent gave a vague ballpark price and did not commit to a timeline for a formal quote, instead accepting the customer's request to 'send a hi'.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Okay, send a 'hi' on my WhatsApp, if there is anything, I will send it to you.
did well
Opener acknowledges platform submission
Yes sir, you had registered on our platform, for an HR requirement.
No unnecessary re-pitching
...in our stockyard we have all running SKUs in HR and the prices are also good, good competitive prices are there...
Summary
The agent contacted a customer who had previously registered on the platform. The customer stated they have no current requirement for HR coil but confirmed they are a pipe manufacturer. When asked for a price, the agent gave a ballpark figure and the call ended with the agent agreeing to send a WhatsApp message for the customer to use for any future needs.
Coaching
When a customer asks for a price but then tries to end the call with 'send me a message', treat it as a brush-off. Instead of just agreeing, counter by offering a firm written quote immediately to create a concrete next step.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Yes sir, you had registered on our platform, for an HR requirement. The agent correctly referenced the customer's prior activity on the JSW One platform. |
| CL2 Revalidate every field | 3 | fail | 1 | 0.0 |
The agent only asked about thickness from a past requirement after the customer denied a current one; no other fields were validated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 |
The agent only asked about the customer's business segment (manufacturing) and end-use (pipes), failing to ask about quantity, brands, or payment terms. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The agent gave a vague ballpark price and did not commit to a timeline for a formal quote, instead accepting the customer's request to 'send a hi'. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | ...in our stockyard we have all running SKUs in HR and the prices are also good, good competitive prices are there... The agent kept the pitch concise and relevant to the customer's product of interest (HR). |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | Okay, send a 'hi' on my WhatsApp, if there is anything, I will send it to you. |
Thank you, sir. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.706 | 34.8s | 14.5s | 80.7s | 5.4s | 339.7 | 0 | 13 | 14 | 13 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello?
हलो?
agent
1.4s
Hello, uh Yudhishthir Raj?
हलो, अह युधिराज?
customer
3.3s
Tapen?
तापेन?
agent
4.5s
Is my voice audible? Hello sir? Is my voice audible?
आवाज़ आ रही है मेरी? हलो सर? आवाज़ आ रही है मेरी?
customer
6.0s
Yes, speak.
हां बोलिए।
agent
6.8s
Greetings sir, I am Aditya Pandey speaking, from the JSW One platform.
नमस्ते सर, मैं आदित्य पांडे बोल रहा हूं, JSW One प्लेटफॉर्म से।
customer
10.1s
Yes.
हां जी।
agent
10.6s
Yes sir, you had registered on our platform, for an HR requirement. Do you have a requirement right now?
हां सर, आपने हमारे प्लेटफॉर्म पे रजिस्टर किया था, इसपे HR requirement के लिए। अभी है सर requirement आपके पास में?
customer
15.2s
Uh, not right now, sir.
अह अभी नहीं है सर।
agent
17.1s
You don't have it right now? Otherwise sir, I mean, which, I mean the HR material that you had put last time in 1.6, uh question, uh last time also you had created an opportunity with us that you needed 1.6 material, right? Standard material?
अभी नहीं है क्या? बाकी सर मतलब आपका ये कौनसे मतलब जो HR material आपने लास्ट टाइम डाला था 1.6 में, uh question, uh आपने लास्ट टाइम भी हमारे यहां opportunity बनाई थी कि 1.6 की भी material लगा था ना आपको standard material?
customer
22.6s
Hmm.
हम्म।
agent
23.4s
Uh, where do you use this material, sir? I mean, are you in uh trading or in manufacturing?
अह ये सर कहां लगता है आपको material? मतलब आप uh trading में हैं के manufacturing में?
customer
27.2s
No no, it's for our own use, not for trade.
नहीं नहीं, खुद के लिए लगता है, not trade के लिए।
agent
29.1s
Oh, in manufacturing. What do you have in manufacturing, sir?
अच्छा manufacturing में। आपका क्या है manufacturing में सर?
customer
30.6s
We make pipes.
Pipes बनाते हैं।
agent
31.6s
Oh, it's used in pipes?
अच्छा pipes में लगता है क्या?
customer
32.5s
Okay.
agent
33.0s
Hello? Yes sir.
हलो? हां सर।
customer
34.5s
Okay, we make pipes, pipes.
Okay, pipes बनाते हैं, pipes.
agent
35.6s
Okay, pipes. No sir, how it is with us right now, in our stockyard we have all running SKUs in HR and the prices are also good, good competitive prices are there compared to
Okay, pipes. नहीं सर, हमारे यहां कैसा है अभी, हमारे stockyard में सब running SKU रहता है HR में और prices भी अच्छे हैं, good competitive prices हैं compared to
customer
40.5s
What is your current price?
अभी क्या price चल रहा है आपका?
agent
42.2s
Uh sir, it's around 58,500, around.
अह सर around 58,500 चल रहा है around.
customer
44.5s
58?
agent
45.1s
Exact that, yes sir, that's it. I will be able to share the exact price on an inquiry, which, I mean, if you share it.
Exact वो, हां सर वही है। Exact मैं आपको वो inquiry पे share कर पाऊंगा जो मतलब अगर आप share करेंगे।
customer
49.0s
Okay, send a 'hi' on my WhatsApp, if there is anything, I will send it to you.
ठीक है, मेरे WhatsApp पे hi कीजिए, मैं कुछ होगा तो मैं आपको डालता हूं।
agent
52.2s
Thank you, sir.
customer
53.2s
Sir [inaudible]
सर [inaudible]
unknown
56.2s
[inaudible]