{ "ucid": "34972178349409230", "call_date": "2026-07-08", "start_time": "2026-07-08 12:31:32", "end_time": "2026-07-08 12:33:42", "duration_sec": 130, "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26", "disposition": "Interested", "agent": "Aditya Pandey", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA13d43425f310a85808b02ba3fb28742e.mp3", "dial_status": "", "customer_status": "answered", "agent_status": "answered", "hangup_by": "UserHangup", "excel_row": 71, "is_test": 0, "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"6378\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"1c80fefed7b6d258cdc7f003cbdc2bfc/16966795983562262409\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 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(हलो?)\n[1s] AGENT: Hello, uh Yudhishthir Raj? (हलो, अह युधिराज?)\n[3s] CUSTOMER: Tapen? (तापेन?)\n[4s] AGENT: Is my voice audible? Hello sir? Is my voice audible? (आवाज़ आ रही है मेरी? हलो सर? आवाज़ आ रही है मेरी?)\n[6s] CUSTOMER: Yes, speak. (हां बोलिए।)\n[7s] AGENT: Greetings sir, I am Aditya Pandey speaking, from the JSW One platform. (नमस्ते सर, मैं आदित्य पांडे बोल रहा हूं, JSW One प्लेटफॉर्म से।)\n[10s] CUSTOMER: Yes. (हां जी।)\n[11s] AGENT: Yes sir, you had registered on our platform, for an HR requirement. Do you have a requirement right now? (हां सर, आपने हमारे प्लेटफॉर्म पे रजिस्टर किया था, इसपे HR requirement के लिए। अभी है सर requirement आपके पास में?)\n[15s] CUSTOMER: Uh, not right now, sir. (अह अभी नहीं है सर।)\n[17s] AGENT: You don't have it right now? Otherwise sir, I mean, which, I mean the HR material that you had put last time in 1.6, uh question, uh last time also you had created an opportunity with us that you needed 1.6 material, right? Standard material? (अभी नहीं है क्या? बाकी सर मतलब आपका ये कौनसे मतलब जो HR material आपने लास्ट टाइम डाला था 1.6 में, uh question, uh आपने लास्ट टाइम भी हमारे यहां opportunity बनाई थी कि 1.6 की भी material लगा था ना आपको standard material?)\n[23s] CUSTOMER: Hmm. (हम्म।)\n[23s] AGENT: Uh, where do you use this material, sir? I mean, are you in uh trading or in manufacturing? (अह ये सर कहां लगता है आपको material? मतलब आप uh trading में हैं के manufacturing में?)\n[27s] CUSTOMER: No no, it's for our own use, not for trade. (नहीं नहीं, खुद के लिए लगता है, not trade के लिए।)\n[29s] AGENT: Oh, in manufacturing. What do you have in manufacturing, sir? (अच्छा manufacturing में। आपका क्या है manufacturing में सर?)\n[31s] CUSTOMER: We make pipes. (Pipes बनाते हैं।)\n[32s] AGENT: Oh, it's used in pipes? (अच्छा pipes में लगता है क्या?)\n[32s] CUSTOMER: Okay.\n[33s] AGENT: Hello? Yes sir. (हलो? हां सर।)\n[34s] CUSTOMER: Okay, we make pipes, pipes. (Okay, pipes बनाते हैं, pipes.)\n[36s] AGENT: Okay, pipes. No sir, how it is with us right now, in our stockyard we have all running SKUs in HR and the prices are also good, good competitive prices are there compared to (Okay, pipes. नहीं सर, हमारे यहां कैसा है अभी, हमारे stockyard में सब running SKU रहता है HR में और prices भी अच्छे हैं, good competitive prices हैं compared to)\n[40s] CUSTOMER: What is your current price? (अभी क्या price चल रहा है आपका?)\n[42s] AGENT: Uh sir, it's around 58,500, around. (अह सर around 58,500 चल रहा है around.)\n[44s] CUSTOMER: 58?\n[45s] AGENT: Exact that, yes sir, that's it. I will be able to share the exact price on an inquiry, which, I mean, if you share it. (Exact वो, हां सर वही है। Exact मैं आपको वो inquiry पे share कर पाऊंगा जो मतलब अगर आप share करेंगे।)\n[49s] CUSTOMER: Okay, send a 'hi' on my WhatsApp, if there is anything, I will send it to you. (ठीक है, मेरे WhatsApp पे hi कीजिए, मैं कुछ होगा तो मैं आपको डालता हूं।)\n[52s] AGENT: Thank you, sir.\n[53s] CUSTOMER: Sir [inaudible] (सर [inaudible])\n[56s] UNKNOWN: [inaudible]", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 28, "connected": 1, "audio_notes": "noisy: Significant background noise and chatter on the agent's side throughout the call.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "28 turns, clean transcript (7% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "customer_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 3.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]", "pitch_coaching_note": "When a customer asks for a price but then tries to end the call with 'send me a message', treat it as a brush-off. Instead of just agreeing, counter by offering a firm written quote immediately to create a concrete next step.", "usp_relevance": "matched", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a customer who had previously registered on the platform. The customer stated they have no current requirement for HR coil but confirmed they are a pipe manufacturer. When asked for a price, the agent gave a ballpark figure and the call ended with the agent agreeing to send a WhatsApp message for the customer to use for any future needs.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes sir, you had registered on our platform, for an HR requirement.\", \"comment\": \"The agent correctly referenced the customer's prior activity on the JSW One platform.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"The agent only asked about thickness from a past requirement after the customer denied a current one; no other fields were validated.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"The agent only asked about the customer's business segment (manufacturing) and end-use (pipes), failing to ask about quantity, brands, or payment terms.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent gave a vague ballpark price and did not commit to a timeline for a formal quote, instead accepting the customer's request to 'send a hi'.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"...in our stockyard we have all running SKUs in HR and the prices are also good, good competitive prices are there...\", \"comment\": \"The agent kept the pitch concise and relevant to the customer's product of interest (HR).\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"When a customer asks for a price but then tries to end the call with 'send me a message', treat it as a brush-off. 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Hello sir? Is my voice audible?", "text_native": "आवाज़ आ रही है मेरी? हलो सर? आवाज़ आ रही है मेरी?" }, { "ucid": "34972178349409230", "idx": 4, "speaker": "customer", "start_s": 6.0, "end_s": 6.5, "text_en": "Yes, speak.", "text_native": "हां बोलिए।" }, { "ucid": "34972178349409230", "idx": 5, "speaker": "agent", "start_s": 6.8, "end_s": 9.9, "text_en": "Greetings sir, I am Aditya Pandey speaking, from the JSW One platform.", "text_native": "नमस्ते सर, मैं आदित्य पांडे बोल रहा हूं, JSW One प्लेटफॉर्म से।" }, { "ucid": "34972178349409230", "idx": 6, "speaker": "customer", "start_s": 10.1, "end_s": 10.5, "text_en": "Yes.", "text_native": "हां जी।" }, { "ucid": "34972178349409230", "idx": 7, "speaker": "agent", "start_s": 10.6, "end_s": 15.0, "text_en": "Yes sir, you had registered on our platform, for an HR requirement. Do you have a requirement right now?", "text_native": "हां सर, आपने हमारे प्लेटफॉर्म पे रजिस्टर किया था, इसपे HR requirement के लिए। अभी है सर requirement आपके पास में?" }, { "ucid": "34972178349409230", "idx": 8, "speaker": "customer", "start_s": 15.2, "end_s": 16.8, "text_en": "Uh, not right now, sir.", "text_native": "अह अभी नहीं है सर।" }, { "ucid": "34972178349409230", "idx": 9, "speaker": "agent", "start_s": 17.1, "end_s": 22.5, "text_en": "You don't have it right now? Otherwise sir, I mean, which, I mean the HR material that you had put last time in 1.6, uh question, uh last time also you had created an opportunity with us that you needed 1.6 material, right? Standard material?", "text_native": "अभी नहीं है क्या? बाकी सर मतलब आपका ये कौनसे मतलब जो HR material आपने लास्ट टाइम डाला था 1.6 में, uh question, uh आपने लास्ट टाइम भी हमारे यहां opportunity बनाई थी कि 1.6 की भी material लगा था ना आपको standard material?" }, { "ucid": "34972178349409230", "idx": 10, "speaker": "customer", "start_s": 22.6, "end_s": 23.0, "text_en": "Hmm.", "text_native": "हम्म।" }, { "ucid": "34972178349409230", "idx": 11, "speaker": "agent", "start_s": 23.4, "end_s": 27.0, "text_en": "Uh, where do you use this material, sir? I mean, are you in uh trading or in manufacturing?", "text_native": "अह ये सर कहां लगता है आपको material? मतलब आप uh trading में हैं के manufacturing में?" }, { "ucid": "34972178349409230", "idx": 12, "speaker": "customer", "start_s": 27.2, "end_s": 29.0, "text_en": "No no, it's for our own use, not for trade.", "text_native": "नहीं नहीं, खुद के लिए लगता है, not trade के लिए।" }, { "ucid": "34972178349409230", "idx": 13, "speaker": "agent", "start_s": 29.1, "end_s": 30.5, "text_en": "Oh, in manufacturing. What do you have in manufacturing, sir?", "text_native": "अच्छा manufacturing में। आपका क्या है manufacturing में सर?" }, { "ucid": "34972178349409230", "idx": 14, "speaker": "customer", "start_s": 30.6, "end_s": 31.5, "text_en": "We make pipes.", "text_native": "Pipes बनाते हैं।" }, { "ucid": "34972178349409230", "idx": 15, "speaker": "agent", "start_s": 31.6, "end_s": 32.5, "text_en": "Oh, it's used in pipes?", "text_native": "अच्छा pipes में लगता है क्या?" }, { "ucid": "34972178349409230", "idx": 16, "speaker": "customer", "start_s": 32.5, "end_s": 33.0, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "34972178349409230", "idx": 17, "speaker": "agent", "start_s": 33.0, "end_s": 34.5, "text_en": "Hello? Yes sir.", "text_native": "हलो? हां सर।" }, { "ucid": "34972178349409230", "idx": 18, "speaker": "customer", "start_s": 34.5, "end_s": 35.5, "text_en": "Okay, we make pipes, pipes.", "text_native": "Okay, pipes बनाते हैं, pipes." }, { "ucid": "34972178349409230", "idx": 19, "speaker": "agent", "start_s": 35.6, "end_s": 40.5, "text_en": "Okay, pipes. No sir, how it is with us right now, in our stockyard we have all running SKUs in HR and the prices are also good, good competitive prices are there compared to", "text_native": "Okay, pipes. नहीं सर, हमारे यहां कैसा है अभी, हमारे stockyard में सब running SKU रहता है HR में और prices भी अच्छे हैं, good competitive prices हैं compared to" }, { "ucid": "34972178349409230", "idx": 20, "speaker": "customer", "start_s": 40.5, "end_s": 41.9, "text_en": "What is your current price?", "text_native": "अभी क्या price चल रहा है आपका?" }, { "ucid": "34972178349409230", "idx": 21, "speaker": "agent", "start_s": 42.2, "end_s": 44.2, "text_en": "Uh sir, it's around 58,500, around.", "text_native": "अह सर around 58,500 चल रहा है around." }, { "ucid": "34972178349409230", "idx": 22, "speaker": "customer", "start_s": 44.5, "end_s": 45.0, "text_en": "58?", "text_native": "58?" }, { "ucid": "34972178349409230", "idx": 23, "speaker": "agent", "start_s": 45.1, "end_s": 49.0, "text_en": "Exact that, yes sir, that's it. I will be able to share the exact price on an inquiry, which, I mean, if you share it.", "text_native": "Exact वो, हां सर वही है। Exact मैं आपको वो inquiry पे share कर पाऊंगा जो मतलब अगर आप share करेंगे।" }, { "ucid": "34972178349409230", "idx": 24, "speaker": "customer", "start_s": 49.0, "end_s": 52.0, "text_en": "Okay, send a 'hi' on my WhatsApp, if there is anything, I will send it to you.", "text_native": "ठीक है, मेरे WhatsApp पे hi कीजिए, मैं कुछ होगा तो मैं आपको डालता हूं।" }, { "ucid": "34972178349409230", "idx": 25, "speaker": "agent", "start_s": 52.2, "end_s": 52.9, "text_en": "Thank you, sir.", "text_native": "Thank you, sir." }, { "ucid": "34972178349409230", "idx": 26, "speaker": "customer", "start_s": 53.2, "end_s": 54.8, "text_en": "Sir [inaudible]", "text_native": "सर [inaudible]" }, { "ucid": "34972178349409230", "idx": 27, "speaker": "unknown", "start_s": 56.2, "end_s": 57.9, "text_en": "[inaudible]", "text_native": "[inaudible]" } ], "steps": [ { "ucid": "34972178349409230", "step_id": "CL1", "step_name": "Opener acknowledges platform submission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Yes sir, you had registered on our platform, for an HR requirement.", "comment": "The agent correctly referenced the customer's prior activity on the JSW One platform." }, { "ucid": "34972178349409230", "step_id": "CL2", "step_name": "Revalidate every field", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "", "comment": "The agent only asked about thickness from a past requirement after the customer denied a current one; no other fields were validated." }, { "ucid": "34972178349409230", "step_id": "CL3", "step_name": "Discovery (5 Qs, woven naturally)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "", "comment": "The agent only asked about the customer's business segment (manufacturing) and end-use (pipes), failing to ask about quantity, brands, or payment terms." }, { "ucid": "34972178349409230", "step_id": "CL4", "step_name": "Closure with price & timeline", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent gave a vague ballpark price and did not commit to a timeline for a formal quote, instead accepting the customer's request to 'send a hi'." }, { "ucid": "34972178349409230", "step_id": "CL5", "step_name": "No unnecessary re-pitching", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "...in our stockyard we have all running SKUs in HR and the prices are also good, good competitive prices are there...", "comment": "The agent kept the pitch concise and relevant to the customer's product of interest (HR)." } ], "objections": [ { "ucid": "34972178349409230", "obj_type": "send_price_will_think", "state": "mishandled", "evidence": "Okay, send a 'hi' on my WhatsApp, if there is anything, I will send it to you.", "response": "Thank you, sir." } ], "missed_steps": [ "CL2 Revalidate every field", "CL3 Discovery (5 Qs, woven naturally)", "CL4 Closure with price & timeline" ], "objection_phrases_list": [] }