Call 34972178349256440 2026-07-08 · ankit mistry · 1:10
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 14 turns, clean transcript (0% inaudible) | Gujarati | 14 | customer_led (campaign_name:medium) |
Audio: clear: The agent introduces himself from JSW but then refers to the 'Jindal portal' twice.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.16
confidence high · +0/−1
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The customer immediately stated they had no requirement, so there were no submitted fields to revalidate.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−2.0 pts
Discovery (5 Qs, woven naturally)
The customer's statement of 'no work at all' prevented any opportunity for discovery questions.
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
−2.0 pts
Closure with price & timeline
As the customer had no requirement, there was no deal to close or timeline to commit to.
How sudeeps did it on a
9.0/10 call —
I will send you the quotation, sir. But the thing is, we will have to place its order today itself because the prices are valid for today.
habit You did 88% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
you had registered it on the Jindal portal.
No unnecessary re-pitching
right now we are giving HR at good ratings to customers.
Summary
The agent made a follow-up call to a customer who had registered on the portal six months prior. The customer stated they have no current requirement due to a business slowdown. The agent acknowledged the situation, provided a current market price for HR steel for future reference, and ended the call.
Coaching
When a customer states they have no current requirement, still try to ask one future-focused discovery question like 'For when things pick up, what are your typical sizes?' to gather intelligence for the next call.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | you had registered it on the Jindal portal. Agent correctly referenced the customer's past action on the platform, even though it was six months ago. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The customer immediately stated they had no requirement, so there were no submitted fields to revalidate. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The customer's statement of 'no work at all' prevented any opportunity for discovery questions. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
As the customer had no requirement, there was no deal to close or timeline to commit to. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | right now we are giving HR at good ratings to customers. Agent stuck to HR, which was the context of the original registration, and offered a relevant price point without pitching other products. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.882 heavy | 29.8s | 4.0s | 36.2s | 13.0s | 296.0 | 0 | 8 | 6 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello
હેલો
agent
1.3s
Hello, is Vinodji speaking? Vinod Patel?
હેલો, વિનોદજી વાત કરે છે? વિનોદ પટેલ?
customer
3.8s
Hmm.
હમ.
agent
4.5s
Vinodbhai, good morning. I am Ankit Mashri speaking, from JSW Steel, Jindal Steel Mumbai Head Office.
વિનોદભાઈ ભાઈ ગુડ મોર્નિંગ. હું અંકિત મશરી વાત કરું છું, જે એસ ડબલ્યુ સ્ટીલ માંથી, જિંદાલ સ્ટીલ મુંબઈ હેડ ઓફિસ.
customer
9.6s
Hmm, speak.
હમ બોલે.
agent
10.4s
Vinodbhai, we had spoken six months ago, when you, this business of yours, which is Accurate Fabtech, sorry, Accurate Fab Industries, that account, you had registered it on the Jindal portal. But then for almost six-seven months, no requirement has come from you, it hasn't come, for HR.
વિનોદભાઈ, આપણી છ મહિના પહેલા વાત થઈ હતી, જ્યારે તમે તમારું આ જે બિઝનેસ છે, જે છે એક્યુરેટ ફેબટેક, સોરી, એક્યુરેટ ફેબ ઇન્ડસ્ટ્રીઝ, એ અકાઉન્ટ આપણે તમે જિંદાલના પોર્ટલ પર રજીસ્ટ્રેશન કરાવ્યું હતું. બટ ધેન ઓલમોસ્ટ છ સાત મહિનાથી તમારી એમાંથી કશુંની રિક્વાયરમેન્ટ નથી આવી, આવી નહીં, એચઆરમાં.
agent
20.0s
So, as our month of July has started now, will you have any requirement from it for HR this month?
તો જેમ કે અત્યારે આપણો મહિનો જે શરૂ થયો છે જુલાઈનો, તો કોઈ રિક્વાયરમેન્ટ હશે તમારે એનાથી એચઆર માટે આ મહિનામાં?
customer
24.3s
No no, right now there's a slowdown, there's no work at all.
ના ના, હમણાં તો મંદી છે, કામ જ નહીં.
agent
26.7s
Oh, is that so? Uh, okay, got it.
અચ્છા એવું છે. અ ઓકે, ગોટ ઈટ.
agent
29.0s
No problem at all, so if you ever have an inquiry, please let us know, because right now we are giving HR at good ratings to customers.
કઈ જગ્યાએ વાંધો નહીં, તો કોઈ કોઈ વાર તમારે ઇન્ક્વાયરી કરવા આવે તો તમે જણાવજો, તો અત્યારે સારા રેટિંગમાં અમે લોકો એચઆર આપી રહ્યા છે કસ્ટમર્સને.
customer
33.5s
Yes, yes.
હા હા.
agent
34.4s
Okay? 58,500 is our current price for 2.5 to 12 mm.
ઓકે? 58,500 નો અત્યારે અમારો ભાવ છે અઢી થી બાર એમએમનો.
customer
37.1s
Yes.
હા.
agent
37.8s
So if anything comes up, let me know.
તો કઈ આવે તો કેજો.