{
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  "call_date": "2026-07-08",
  "start_time": "2026-07-08 12:06:04",
  "end_time": "2026-07-08 12:07:14",
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  "english_text": "[1s] CUSTOMER: Hello   (હેલો)\n[1s] AGENT: Hello, is Vinodji speaking? Vinod Patel?   (હેલો, વિનોદજી વાત કરે છે? વિનોદ પટેલ?)\n[4s] CUSTOMER: Hmm.   (હમ.)\n[4s] AGENT: Vinodbhai, good morning. I am Ankit Mashri speaking, from JSW Steel, Jindal Steel Mumbai Head Office.   (વિનોદભાઈ ભાઈ ગુડ મોર્નિંગ. હું અંકિત મશરી વાત કરું છું, જે એસ ડબલ્યુ સ્ટીલ માંથી, જિંદાલ સ્ટીલ મુંબઈ હેડ ઓફિસ.)\n[10s] CUSTOMER: Hmm, speak.   (હમ બોલે.)\n[10s] AGENT: Vinodbhai, we had spoken six months ago, when you, this business of yours, which is Accurate Fabtech, sorry, Accurate Fab Industries, that account, you had registered it on the Jindal portal. But then for almost six-seven months, no requirement has come from you, it hasn't come, for HR.   (વિનોદભાઈ, આપણી છ મહિના પહેલા વાત થઈ હતી, જ્યારે તમે તમારું આ જે બિઝનેસ છે, જે છે એક્યુરેટ ફેબટેક, સોરી, એક્યુરેટ ફેબ ઇન્ડસ્ટ્રીઝ, એ અકાઉન્ટ આપણે તમે જિંદાલના પોર્ટલ પર રજીસ્ટ્રેશન કરાવ્યું હતું. બટ ધેન ઓલમોસ્ટ છ સાત મહિનાથી તમારી એમાંથી કશુંની રિક્વાયરમેન્ટ નથી આવી, આવી નહીં, એચઆરમાં.)\n[20s] AGENT: So, as our month of July has started now, will you have any requirement from it for HR this month?   (તો જેમ કે અત્યારે આપણો મહિનો જે શરૂ થયો છે જુલાઈનો, તો કોઈ રિક્વાયરમેન્ટ હશે તમારે એનાથી એચઆર માટે આ મહિનામાં?)\n[24s] CUSTOMER: No no, right now there's a slowdown, there's no work at all.   (ના ના, હમણાં તો મંદી છે, કામ જ નહીં.)\n[27s] AGENT: Oh, is that so? Uh, okay, got it.   (અચ્છા એવું છે. અ ઓકે, ગોટ ઈટ.)\n[29s] AGENT: No problem at all, so if you ever have an inquiry, please let us know, because right now we are giving HR at good ratings to customers.   (કઈ જગ્યાએ વાંધો નહીં, તો કોઈ કોઈ વાર તમારે ઇન્ક્વાયરી કરવા આવે તો તમે જણાવજો, તો અત્યારે સારા રેટિંગમાં અમે લોકો એચઆર આપી રહ્યા છે કસ્ટમર્સને.)\n[33s] CUSTOMER: Yes, yes.   (હા હા.)\n[34s] AGENT: Okay? 58,500 is our current price for 2.5 to 12 mm.   (ઓકે? 58,500 નો અત્યારે અમારો ભાવ છે અઢી થી બાર એમએમનો.)\n[37s] CUSTOMER: Yes.   (હા.)\n[38s] AGENT: So if anything comes up, let me know.   (તો કઈ આવે તો કેજો.)",
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  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 14,
  "connected": 1,
  "audio_notes": "clear: The agent introduces himself from JSW but then refers to the 'Jindal portal' twice.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "14 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When a customer states they have no current requirement, still try to ask one future-focused discovery question like 'For when things pick up, what are your typical sizes?' to gather intelligence for the next call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
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  "geo_flag": 0,
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  "moq_severity": null,
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  "agent_committed_date": null,
  "call_summary": "The agent made a follow-up call to a customer who had registered on the portal six months prior. The customer stated they have no current requirement due to a business slowdown. The agent acknowledged the situation, provided a current market price for HR steel for future reference, and ended the call.",
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  "created_at": "2026-09-03 09:29:51",
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      "text_en": "Hello",
      "text_native": "હેલો"
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      "text_en": "Hello, is Vinodji speaking? Vinod Patel?",
      "text_native": "હેલો, વિનોદજી વાત કરે છે? વિનોદ પટેલ?"
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      "text_native": "હમ."
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      "text_en": "Vinodbhai, good morning. I am Ankit Mashri speaking, from JSW Steel, Jindal Steel Mumbai Head Office.",
      "text_native": "વિનોદભાઈ ભાઈ ગુડ મોર્નિંગ. હું અંકિત મશરી વાત કરું છું, જે એસ ડબલ્યુ સ્ટીલ માંથી, જિંદાલ સ્ટીલ મુંબઈ હેડ ઓફિસ."
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      "ucid": "34972178349256440",
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      "text_en": "Hmm, speak.",
      "text_native": "હમ બોલે."
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      "text_en": "Vinodbhai, we had spoken six months ago, when you, this business of yours, which is Accurate Fabtech, sorry, Accurate Fab Industries, that account, you had registered it on the Jindal portal. But then for almost six-seven months, no requirement has come from you, it hasn't come, for HR.",
      "text_native": "વિનોદભાઈ, આપણી છ મહિના પહેલા વાત થઈ હતી, જ્યારે તમે તમારું આ જે બિઝનેસ છે, જે છે એક્યુરેટ ફેબટેક, સોરી, એક્યુરેટ ફેબ ઇન્ડસ્ટ્રીઝ, એ અકાઉન્ટ આપણે તમે જિંદાલના પોર્ટલ પર રજીસ્ટ્રેશન કરાવ્યું હતું. બટ ધેન ઓલમોસ્ટ છ સાત મહિનાથી તમારી એમાંથી કશુંની રિક્વાયરમેન્ટ નથી આવી, આવી નહીં, એચઆરમાં."
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      "text_en": "So, as our month of July has started now, will you have any requirement from it for HR this month?",
      "text_native": "તો જેમ કે અત્યારે આપણો મહિનો જે શરૂ થયો છે જુલાઈનો, તો કોઈ રિક્વાયરમેન્ટ હશે તમારે એનાથી એચઆર માટે આ મહિનામાં?"
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      "text_en": "Oh, is that so? Uh, okay, got it.",
      "text_native": "અચ્છા એવું છે. અ ઓકે, ગોટ ઈટ."
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      "text_en": "No problem at all, so if you ever have an inquiry, please let us know, because right now we are giving HR at good ratings to customers.",
      "text_native": "કઈ જગ્યાએ વાંધો નહીં, તો કોઈ કોઈ વાર તમારે ઇન્ક્વાયરી કરવા આવે તો તમે જણાવજો, તો અત્યારે સારા રેટિંગમાં અમે લોકો એચઆર આપી રહ્યા છે કસ્ટમર્સને."
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      "start_s": 33.48,
      "end_s": 33.9,
      "text_en": "Yes, yes.",
      "text_native": "હા હા."
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      "speaker": "agent",
      "start_s": 34.4,
      "end_s": 36.8,
      "text_en": "Okay? 58,500 is our current price for 2.5 to 12 mm.",
      "text_native": "ઓકે? 58,500 નો અત્યારે અમારો ભાવ છે અઢી થી બાર એમએમનો."
    },
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      "ucid": "34972178349256440",
      "idx": 12,
      "speaker": "customer",
      "start_s": 37.1,
      "end_s": 37.38,
      "text_en": "Yes.",
      "text_native": "હા."
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      "ucid": "34972178349256440",
      "idx": 13,
      "speaker": "agent",
      "start_s": 37.8,
      "end_s": 38.8,
      "text_en": "So if anything comes up, let me know.",
      "text_native": "તો કઈ આવે તો કેજો."
    }
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      "questions_hit": null,
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      "comment": "Agent correctly referenced the customer's past action on the platform, even though it was six months ago."
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      "questions_hit": 0,
      "evidence": "",
      "comment": "The customer immediately stated they had no requirement, so there were no submitted fields to revalidate."
    },
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      "evidence": "right now we are giving HR at good ratings to customers.",
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  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}