Call 34972178349130652 2026-07-08 · ankit mistry · 0:38
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | Call_back_later | full conversation 8 turns, clean transcript (0% inaudible) | Gujarati | 8 | customer_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.07
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call ended before any requirement details could be revalidated.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−2.0 pts
Opener acknowledges platform submission
The agent did not state the reason for the call (platform inquiry) before the customer requested a callback.
How sudeeps did it on a
9.0/10 call —
Sir, your company was registered on the portal for Surat. In fact, you have also created a requirement for a CR coil through our website, oh sorry not website, through the app.
−2.0 pts
Discovery (5 Qs, woven naturally)
The call ended before any discovery questions could be attempted.
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
did well
No unnecessary re-pitching
Uh Dipal bhai, I believe we
Summary
The agent introduced himself but was interrupted by the customer, who was not at his office. The customer requested a callback in 30-45 minutes. The agent agreed and the call ended.
Coaching
In the first 10 seconds, immediately state the reason for your call ('regarding your JSW One inquiry') to establish context before the customer has a chance to deflect.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent did not state the reason for the call (platform inquiry) before the customer requested a callback. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call ended before any requirement details could be revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be attempted. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended before pricing, stock, or next steps could be discussed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Uh Dipal bhai, I believe we The agent did not engage in any product pitching as the call was cut short. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.685 | 10.2s | 4.7s | 23.1s | 4.1s | 252.9 | 0 | 4 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello.
હલો.
agent
1.8s
Hello, is this Dipal ji speaking? Dipal Parandu?
હલો, અ દીપલજી વાત કરે છે? દીપલ પારંદુ?
customer
4.5s
Yes, speak.
હા, બોલો.
agent
5.5s
Dipal bhai, good morning. I am Ankit Mistry speaking, from JSW Steel. Jindal Steel Mumbai Head Office.
દીપલભાઈ ગુડ મોર્નિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું, JSW સ્ટીલ માંથી. જિંદાલ સ્ટીલ મુંબઈ હેડ ઓફિસ.
customer
9.6s
Yes, speak.
જી બોલો.
agent
11.2s
Uh Dipal bhai, I believe we
અ દીપલભાઈ, આઈ બીલીવ વી
customer
12.4s
Sir, can you ring me after half an hour to forty-five minutes? I will reach my office.
સર, મને એક અડધો પોણો કલાક પછી રિંગ કરજો ને, હું મારા ઓફિસે પહોંચી જાઉં.
agent
15.5s
Sure, sure. No problem, no problem. I'll call after half an hour.
શ્યોર, શ્યોર. નો પ્રોબ્લેમ, નો પ્રોબ્લેમ. અડધો કલાક પછી ફોન કરું.