{
  "ucid": "34972178349130652",
  "call_date": "2026-07-08",
  "start_time": "2026-07-08 11:45:06",
  "end_time": "2026-07-08 11:45:44",
  "duration_sec": 38,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "Call_back_later",
  "agent": "ankit mistry",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7874950d22dcb4e24161615b38de438a.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "UserHangup",
  "excel_row": 68,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"2050\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"805e17d4d7a0af9f7af58c26eda06e65/6841931921756525766\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"हैल हैलो।\",\"channel\":1,\"start\":0.399875,\"end\":1.199875},{\"transcript\":\"जे हैलो जीपल जी मार्त कर रहे सर दीपल फार दू।\",\"channel\":0,\"start\":2.799875,\"end\":6.199875},{\"transcript\":\"हा वोनो।\",\"channel\":1,\"start\":6.399875,\"end\":7.199875},{\"transcript\":\"जी पल बैं गुड मॉर्निंग हूँ अंकित मिस्टरी बात कर रहू ूँ सर जी एस डब्ल्यू सिलमती जिदल सिन मोंबाईइल हेड ऑफिस।\",\"channel\":0,\"start\":7.399875,\"end\":13.599875},{\"transcript\":\"जी जी होल।\",\"channel\":1,\"start\":13.999875,\"end\":14.799875},{\"transcript\":\"ओी बीगल भाई आई बिलीव फ्यू मंथ।\",\"channel\":0,\"start\":15.399875,\"end\":18.599875},{\"transcript\":\"हस मैे और दो पूरकल शीरिंग करतो तुम्हारे ऑफिस है बो।\",\"channel\":1,\"start\":16.999875,\"end\":20.789875},{\"transcript\":\"ओक ी श ुर शुर नो परॉब्लम नोप्र्लम।\",\"channel\":0,\"start\":20.399875,\"end\":23.08}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178349130652,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178349130652,\"CallDate\":\"2026-07-08\",\"StartTime\":\"2026-07-08 11:45:06\",\"EndTime\":\"2026-07-08 11:45:44\",\"CallDuration\":\"00:00:38\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"Call_back_later\",\"AgentName\":\"ankit mistry\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7874950d22dcb4e24161615b38de438a.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-08\",\"CallStartTime\":\"2026-07-08 11:45:06\",\"CallEndTime\":\"2026-07-08 11:45:44\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
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  "audio_error": null,
  "excel_turn_count": 8,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 23.328,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (હલો.)\n[2s] AGENT: Hello, is this Dipal ji speaking? Dipal Parandu?   (હલો, અ દીપલજી વાત કરે છે? દીપલ પારંદુ?)\n[4s] CUSTOMER: Yes, speak.   (હા, બોલો.)\n[5s] AGENT: Dipal bhai, good morning. I am Ankit Mistry speaking, from JSW Steel. Jindal Steel Mumbai Head Office.   (દીપલભાઈ ગુડ મોર્નિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું, JSW સ્ટીલ માંથી. જિંદાલ સ્ટીલ મુંબઈ હેડ ઓફિસ.)\n[10s] CUSTOMER: Yes, speak.   (જી બોલો.)\n[11s] AGENT: Uh Dipal bhai, I believe we   (અ દીપલભાઈ, આઈ બીલીવ વી)\n[12s] CUSTOMER: Sir, can you ring me after half an hour to forty-five minutes? I will reach my office.   (સર, મને એક અડધો પોણો કલાક પછી રિંગ કરજો ને, હું મારા ઓફિસે પહોંચી જાઉં.)\n[16s] AGENT: Sure, sure. No problem, no problem. I'll call after half an hour.   (શ્યોર, શ્યોર. નો પ્રોબ્લેમ, નો પ્રોબ્લેમ. અડધો કલાક પછી ફોન કરું.)",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise on the customer's side.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "In the first 10 seconds, immediately state the reason for your call ('regarding your JSW One inquiry') to establish context before the customer has a chance to deflect.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself but was interrupted by the customer, who was not at his office. The customer requested a callback in 30-45 minutes. The agent agreed and the call ended.",
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  "latency_ms": 20912,
  "input_tokens": 2939,
  "output_tokens": 586,
  "created_at": "2026-09-03 09:27:57",
  "sentiment": "neutral",
  "sentiment_score": 0.07,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.685,
  "agent_talk_sec": 10.2,
  "customer_talk_sec": 4.7,
  "dead_air_sec": 23.1,
  "longest_monologue_sec": 4.1,
  "agent_wpm": 252.9,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 2,
  "words_agent": 43,
  "words_customer": 23,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178349130652",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.68,
      "end_s": 1.11,
      "text_en": "Hello.",
      "text_native": "હલો."
    },
    {
      "ucid": "34972178349130652",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.8,
      "end_s": 4.21,
      "text_en": "Hello, is this Dipal ji speaking? Dipal Parandu?",
      "text_native": "હલો, અ દીપલજી વાત કરે છે? દીપલ પારંદુ?"
    },
    {
      "ucid": "34972178349130652",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.5,
      "end_s": 5.2,
      "text_en": "Yes, speak.",
      "text_native": "હા, બોલો."
    },
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      "ucid": "34972178349130652",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.47,
      "end_s": 9.6,
      "text_en": "Dipal bhai, good morning. I am Ankit Mistry speaking, from JSW Steel. Jindal Steel Mumbai Head Office.",
      "text_native": "દીપલભાઈ ગુડ મોર્નિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું, JSW સ્ટીલ માંથી. જિંદાલ સ્ટીલ મુંબઈ હેડ ઓફિસ."
    },
    {
      "ucid": "34972178349130652",
      "idx": 4,
      "speaker": "customer",
      "start_s": 9.6,
      "end_s": 10.1,
      "text_en": "Yes, speak.",
      "text_native": "જી બોલો."
    },
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      "idx": 5,
      "speaker": "agent",
      "start_s": 11.17,
      "end_s": 12.4,
      "text_en": "Uh Dipal bhai, I believe we",
      "text_native": "અ દીપલભાઈ, આઈ બીલીવ વી"
    },
    {
      "ucid": "34972178349130652",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.4,
      "end_s": 15.5,
      "text_en": "Sir, can you ring me after half an hour to forty-five minutes? I will reach my office.",
      "text_native": "સર, મને એક અડધો પોણો કલાક પછી રિંગ કરજો ને, હું મારા ઓફિસે પહોંચી જાઉં."
    },
    {
      "ucid": "34972178349130652",
      "idx": 7,
      "speaker": "agent",
      "start_s": 15.5,
      "end_s": 17.98,
      "text_en": "Sure, sure. No problem, no problem. I'll call after half an hour.",
      "text_native": "શ્યોર, શ્યોર. નો પ્રોબ્લેમ, નો પ્રોબ્લેમ. અડધો કલાક પછી ફોન કરું."
    }
  ],
  "steps": [
    {
      "ucid": "34972178349130652",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not state the reason for the call (platform inquiry) before the customer requested a callback."
    },
    {
      "ucid": "34972178349130652",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any requirement details could be revalidated."
    },
    {
      "ucid": "34972178349130652",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any discovery questions could be attempted."
    },
    {
      "ucid": "34972178349130652",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before pricing, stock, or next steps could be discussed."
    },
    {
      "ucid": "34972178349130652",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Uh Dipal bhai, I believe we",
      "comment": "The agent did not engage in any product pitching as the call was cut short."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}