Call 34972178342797120 2026-07-07 · Rohit Mishra · 1:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | Wrap up time exceeded :0 | full conversation 15 turns, clean transcript (0% inaudible) | English | 15 | customer_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.04
confidence high · +2/−3
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call ended before the agent could attempt to revalidate any of the requirement fields.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not acknowledge the customer's platform submission and instead opened with a generic question as if it were a cold call.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent did not ask any of the required discovery questions before the customer stated they had no requirement.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
Summary
The agent contacted the customer to follow up on a lead. The customer stated they have no current requirement for MS steel and only purchase small quantities from local suppliers. The call ended quickly as the customer was not a fit for a large-quantity purchase at this time.
Coaching
Always open the call by referencing the customer's specific action on our platform; this immediately sets the context and avoids making it feel like a cold call.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | So, uh any sort of requirement right now? The agent did not acknowledge the customer's platform submission and instead opened with a generic question as if it were a cold call. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call ended before the agent could attempt to revalidate any of the requirement fields. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The agent did not ask any of the required discovery questions before the customer stated they had no requirement. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not reach the closure stage as the customer had no immediate requirement. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 |
The agent did not pitch any products, therefore no unnecessary re-pitching occurred. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.522 | 10.9s | 10.0s | 41.1s | 3.2s | 203.7 | 0 | 7 | 8 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello?
agent
0.9s
Hello?
customer
1.5s
Yes sir?
customer
2.3s
Yes, uh good evening uh
agent
4.4s
Sir, tell me sir.
customer
5.4s
Hello?
agent
6.0s
Hello. Prashant, good evening. Rohit this side from JSW.
customer
9.4s
Yeah, tell me sir.
agent
10.2s
Yeah, yeah. You have some Protech Ventures, right?
customer
12.6s
Yeah.
agent
13.5s
Okay. So, uh any sort of requirement right now?
customer
16.5s
Uh no sir. In MS, no no sir. Only smaller quantity we are taking locally.
agent
20.9s
No requirement, right?
agent
21.8s
Uh okay, okay.
customer
23.4s
Okay sir, fine.