{ "ucid": "34972178342797120", "call_date": "2026-07-07", "start_time": "2026-07-07 18:09:31", "end_time": "2026-07-07 18:10:33", "duration_sec": 62, "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26", "disposition": "Wrap up time exceeded :0", "agent": "Rohit Mishra", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA035bbf963cae25828d4c2e2ab58825c3.mp3", "dial_status": "", "customer_status": "answered", "agent_status": "answered", "hangup_by": "AgentHangup", "excel_row": 341, "is_test": 0, "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"1921\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"262715fddae836013d89a36ef7c52b07/1110784446370393298\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"hello\",\"channel\":0,\"start\":3.599875,\"end\":4.599875},{\"transcript\":\"yes green\",\"channel\":0,\"start\":5.599875,\"end\":7.999875},{\"transcript\":\"hi can you go\",\"channel\":1,\"start\":10.399875,\"end\":11.399875},{\"transcript\":\"hello\",\"channel\":0,\"start\":11.999875,\"end\":14.199875},{\"transcript\":\"yes pasant paning rose this side from the a sw\",\"channel\":0,\"start\":14.599875,\"end\":17.999875},{\"transcript\":\"yeah tell me that\",\"channel\":1,\"start\":18.599875,\"end\":19.799875},{\"transcript\":\"yeah yeah uh you have some floor tech benches right\",\"channel\":0,\"start\":20.199875,\"end\":22.999875},{\"transcript\":\"okay so uh any sort of requirement or item\",\"channel\":0,\"start\":25.399875,\"end\":29.199875},{\"transcript\":\"uh no sir\",\"channel\":1,\"start\":30.399875,\"end\":31.999875},{\"transcript\":\"in m s\",\"channel\":0,\"start\":31.399875,\"end\":32.399875},{\"transcript\":\"no no on the smaller quantities we are touching less\",\"channel\":1,\"start\":32.599875,\"end\":35.399875},{\"transcript\":\"no requirement right uh okay\",\"channel\":0,\"start\":35.999875,\"end\":39.199875},{\"transcript\":\"have a good\",\"channel\":1,\"start\":39.599875,\"end\":40.389875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178342797120,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178342797120,\"CallDate\":\"2026-07-07\",\"StartTime\":\"2026-07-07 18:09:31\",\"EndTime\":\"2026-07-07 18:10:33\",\"CallDuration\":\"00:01:02\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"Wrap up time exceeded :0\",\"AgentName\":\"Rohit Mishra\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"AgentHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA035bbf963cae25828d4c2e2ab58825c3.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-07\",\"CallStartTime\":\"2026-07-07 18:09:31\",\"CallEndTime\":\"2026-07-07 18:10:33\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}", "audio_path": "/data/audio/34972178342797120__DIA035bbf963cae25828d4c2e2ab58825c3.mp3", "audio_bytes": 123984, "audio_status": "ok", "audio_error": null, "excel_turn_count": 13, "ingested_at": "2026-09-03 08:21:44.614582+00", "audio_secs": 41.328, "source_file": null, "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello?\n[1s] AGENT: Hello?\n[2s] CUSTOMER: Yes sir?\n[2s] CUSTOMER: Yes, uh good evening uh\n[4s] AGENT: Sir, tell me sir.\n[5s] CUSTOMER: Hello?\n[6s] AGENT: Hello. Prashant, good evening. Rohit this side from JSW.\n[9s] CUSTOMER: Yeah, tell me sir.\n[10s] AGENT: Yeah, yeah. You have some Protech Ventures, right?\n[13s] CUSTOMER: Yeah.\n[14s] AGENT: Okay. So, uh any sort of requirement right now?\n[16s] CUSTOMER: Uh no sir. In MS, no no sir. 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