{
  "ucid": "34972178342376292",
  "call_date": "2026-07-07",
  "start_time": "2026-07-07 16:59:22",
  "end_time": "2026-07-07 16:59:55",
  "duration_sec": 33,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Ganesh",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA80ea8d071366571292627a46ce8c8a89.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "UserHangup",
  "excel_row": 64,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"1308\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"d44b1afe6ef680cb84db5fdb2473f515/15782695539111001306\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"ಹೂಂ ಹಲೋ\",\"channel\":1,\"start\":0,\"end\":2.199875},{\"transcript\":\"ಹಲೊ\",\"channel\":0,\"start\":3.799875,\"end\":4.599875},{\"transcript\":\"ಹ\",\"channel\":1,\"start\":4.999875,\"end\":6.399875},{\"transcript\":\"ಹಲೋಸರ್ ಗು್ ವ್ಿಗ್ ಗನೇಶ್ ಮಾಡ ಬ್ೂ ಒದು್ಲೇ್ಫಿ\",\"channel\":0,\"start\":6.399875,\"end\":10.199875},{\"transcript\":\"ಹ\",\"channel\":1,\"start\":10.199875,\"end\":13.189875},{\"transcript\":\"ಲೋ\",\"channel\":0,\"start\":13.399875,\"end\":13.86}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178342376292,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178342376292,\"CallDate\":\"2026-07-07\",\"StartTime\":\"2026-07-07 16:59:22\",\"EndTime\":\"2026-07-07 16:59:55\",\"CallDuration\":\"00:00:33\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"Wrap up time exceeded :0\",\"AgentName\":\"Ganesh\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA80ea8d071366571292627a46ce8c8a89.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-07\",\"CallStartTime\":\"2026-07-07 16:59:22\",\"CallEndTime\":\"2026-07-07 16:59:55\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
  "audio_path": "/data/audio/34972178342376292__DIA80ea8d071366571292627a46ce8c8a89.mp3",
  "audio_bytes": 42336,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 6,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 14.112,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello   (హలో)\n[3s] AGENT: Hello   (హలో)\n[4s] CUSTOMER: Yes   (హా)\n[4s] AGENT: Hello sir, good evening. Ganesh speaking, from the JSW One platform.   (హలో సర్, గుడ్ ఈవెనింగ్. గణేష్ మాట్లాడుతున్నాను, JSW One ప్లాట్ఫారం నుంచి.)\n[9s] CUSTOMER: Oh, okay sir.   (ఓ, సరే అండి.)\n[11s] AGENT: Hello   (హలో)",
  "language": "Telugu",
  "languages": "[\"Telugu\", \"English\"]",
  "turn_count": 6,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the customer's side but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "6 turns, clean transcript (0% inaudible)",
  "band_language": "Telugu",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "The call was too short for a meaningful evaluation of the pitch; the customer disconnected after the initial greeting.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and the JSW One platform. The customer acknowledged the agent, after which the call disconnected abruptly before any business details could be discussed.",
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  "latency_ms": 24671,
  "input_tokens": 2732,
  "output_tokens": 582,
  "created_at": "2026-09-03 09:27:47",
  "sentiment": "neutral",
  "sentiment_score": 0.12,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.708,
  "agent_talk_sec": 4.6,
  "customer_talk_sec": 1.9,
  "dead_air_sec": 26.5,
  "longest_monologue_sec": 3.8,
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  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 3,
  "discovery_qs": 0,
  "words_agent": 13,
  "words_customer": 5,
  "monologue_heavy": 0,
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      "ucid": "34972178342376292",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.83,
      "end_s": 2.36,
      "text_en": "Hello",
      "text_native": "హలో"
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      "ucid": "34972178342376292",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.85,
      "end_s": 3.25,
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      "text_native": "హలో"
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      "idx": 2,
      "speaker": "customer",
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      "end_s": 4.0,
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      "text_native": "హా"
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      "text_native": "హలో సర్, గుడ్ ఈవెనింగ్. గణేష్ మాట్లాడుతున్నాను, JSW One ప్లాట్ఫారం నుంచి."
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      "ucid": "34972178342376292",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.9,
      "end_s": 10.0,
      "text_en": "Oh, okay sir.",
      "text_native": "ఓ, సరే అండి."
    },
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      "ucid": "34972178342376292",
      "idx": 5,
      "speaker": "agent",
      "start_s": 10.81,
      "end_s": 11.21,
      "text_en": "Hello",
      "text_native": "హలో"
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      "step_name": "Opener acknowledges platform submission",
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      "result": "pass",
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      "questions_hit": null,
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      "comment": "The agent correctly referenced the platform in the opening, acknowledging the customer's inbound action."
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      "ucid": "34972178342376292",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before the agent could begin revalidating the customer's requirement."
    },
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      "ucid": "34972178342376292",
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      "step_name": "Discovery (5 Qs, woven naturally)",
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      "ucid": "34972178342376292",
      "step_id": "CL4",
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      "questions_hit": null,
      "evidence": "",
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      "ucid": "34972178342376292",
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      "step_name": "No unnecessary re-pitching",
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      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Hello sir, good evening. Ganesh speaking, from the JSW One platform.",
      "comment": "The agent did not engage in any unnecessary re-pitching; the call ended after the introduction."
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    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
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  "objection_phrases_list": []
}