Call 34972178342352430 2026-07-07 · Sajal Bhaskar · 0:57
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | customer_led (campaign_name:medium) |
Audio: noisy: Significant background noise (clanging, other voices) on the customer's side, but the main conversation is audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.22
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
No details were revalidated as the customer stated they had no requirement before the agent could ask.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not acknowledge that the customer had submitted a requirement on the platform, making the call sound cold.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked; the call was shut down by the customer immediately.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
Right now, in Indian Silo Trading, is there any requirement that we can close?
Summary
The agent contacted a representative from 'Indian Silo Trading' to inquire about requirements. The customer asked about HR, then immediately stated they currently have stock and no need. The agent acknowledged this and the call concluded.
Coaching
Your opener must reference the customer's action on the JSW One platform to provide context and avoid sounding like a cold call.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | Right now, in Indian Silo Trading, is there any requirement that we can close? The agent did not acknowledge that the customer had submitted a requirement on the platform, making the call sound cold. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
No details were revalidated as the customer stated they had no requirement before the agent could ask. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the call was shut down by the customer immediately. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended before any price or timeline could be discussed or committed by the agent. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Right now, in Indian Silo Trading, is there any requirement that we can close? The agent did not engage in any unnecessary re-pitching as the call was too short for it. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.676 | 10.0s | 4.8s | 42.2s | 3.3s | 198.0 | 0 | 6 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello.
agent
2.1s
Is Mr. Naved Khan speaking?
Naved Khan ji baat kar rahe hain?
customer
3.9s
Speak.
Bolie.
agent
4.5s
I was calling from JSW One, hello.
JSW One se baat kar raha tha, namaskar.
customer
6.7s
From where?
Kahan se?
agent
7.7s
JSW One.
customer
9.2s
Speak.
Bolie.
agent
10.1s
Right now, in Indian Silo Trading, is there any requirement that we can close?
Abhi Indian Silo Trading mein koi hai requirement jo close kar sakte hain?
customer
13.5s
HR?
agent
14.1s
Uh...
customer
14.5s
No sir, we have stock right now.
Nahi sir, abhi to maal pada hai.
agent
16.5s
Okay. Alright sir, okay.
Achha. Theek hai sir, okay.
customer
18.7s
Yes.
Haan.