{
  "ucid": "34972178342352430",
  "call_date": "2026-07-07",
  "start_time": "2026-07-07 16:55:24",
  "end_time": "2026-07-07 16:56:21",
  "duration_sec": 57,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "No_requirement",
  "agent": "Sajal Bhaskar",
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  "hangup_by": "AgentHangup",
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  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"2449\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"ad88426e5cb82801f8f496efb3b8188e/3845582273545684202\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"ए  ।\",\"channel\":1,\"start\":0,\"end\":1.199875},{\"transcript\":\"हैलो हैलो।\",\"channel\":0,\"start\":2.399875,\"end\":3.199875},{\"transcript\":\"हाल बोलिए।\",\"channel\":1,\"start\":2.999875,\"end\":10.599875},{\"transcript\":\"हा हैलो ये नावेक काँधी बात कर रहे है।\",\"channel\":0,\"start\":5.999875,\"end\":8.399875},{\"transcript\":\"जी जी एस डी बल्यू वॅन से बात कर रहा था नमस्कार।\",\"channel\":0,\"start\":9.999875,\"end\":12.199875},{\"transcript\":\"हाँ है।\",\"channel\":1,\"start\":10.999875,\"end\":14.199875},{\"transcript\":\"जे जे हएस डब्ल्यू वॅन।\",\"channel\":0,\"start\":14.199875,\"end\":15.799875},{\"transcript\":\"हो बोलिए।\",\"channel\":1,\"start\":14.999875,\"end\":17.599875},{\"transcript\":\"यी अभी एनम साइलो ट्रेडिंग में कोई है रेक्विरेमेंट जो क्लोज़ कर सकते हैं।\",\"channel\":0,\"start\":18.199875,\"end\":21.999875},{\"transcript\":\"जा ा।\",\"channel\":1,\"start\":20.599875,\"end\":21.799875},{\"transcript\":\"ए हेच आर।\",\"channel\":0,\"start\":22.799875,\"end\":23.799875},{\"transcript\":\"नहीं नहीं सर अभी तो माल पड़ा है।\",\"channel\":1,\"start\":23.199875,\"end\":27.199875},{\"transcript\":\"अच्छ अच्छा ठीक है सर ओके।\",\"channel\":0,\"start\":27.199875,\"end\":28.789875},{\"transcript\":\"हाँ हाँ ।\",\"channel\":1,\"start\":28.399875,\"end\":30.589875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178342352430,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178342352430,\"CallDate\":\"2026-07-07\",\"StartTime\":\"2026-07-07 16:55:24\",\"EndTime\":\"2026-07-07 16:56:21\",\"CallDuration\":\"00:00:57\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"No_requirement\",\"AgentName\":\"Sajal Bhaskar\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"AgentHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA34c830d804d141992421942c7e4154af.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-07\",\"CallStartTime\":\"2026-07-07 16:55:24\",\"CallEndTime\":\"2026-07-07 16:56:21\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
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  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 31.536,
  "source_file": null,
  "upload_id": null,
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  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Is Mr. Naved Khan speaking?   (Naved Khan ji baat kar rahe hain?)\n[4s] CUSTOMER: Speak.   (Bolie.)\n[4s] AGENT: I was calling from JSW One, hello.   (JSW One se baat kar raha tha, namaskar.)\n[7s] CUSTOMER: From where?   (Kahan se?)\n[8s] AGENT: JSW One.\n[9s] CUSTOMER: Speak.   (Bolie.)\n[10s] AGENT: Right now, in Indian Silo Trading, is there any requirement that we can close?   (Abhi Indian Silo Trading mein koi hai requirement jo close kar sakte hain?)\n[14s] CUSTOMER: HR?\n[14s] AGENT: Uh...\n[14s] CUSTOMER: No sir, we have stock right now.   (Nahi sir, abhi to maal pada hai.)\n[16s] AGENT: Okay. Alright sir, okay.   (Achha. Theek hai sir, okay.)\n[19s] CUSTOMER: Yes.   (Haan.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise (clanging, other voices) on the customer's side, but the main conversation is audible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "13 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
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  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "Your opener must reference the customer's action on the JSW One platform to provide context and avoid sounding like a cold call.",
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  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
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  "moq_flag": 0,
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  "moq_severity": null,
  "material_flag": 0,
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  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a representative from 'Indian Silo Trading' to inquire about requirements. The customer asked about HR, then immediately stated they currently have stock and no need. The agent acknowledged this and the call concluded.",
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  "created_at": "2026-09-03 09:27:36",
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  "customer_talk_sec": 4.8,
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  "longest_monologue_sec": 3.3,
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  "customer_turns": 7,
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  "words_customer": 14,
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      "ucid": "34972178342352430",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.0,
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      "text_en": "Hello.",
      "text_native": "Hello."
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      "start_s": 2.1,
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      "text_en": "Is Mr. Naved Khan speaking?",
      "text_native": "Naved Khan ji baat kar rahe hain?"
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      "speaker": "customer",
      "start_s": 3.9,
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      "text_en": "Speak.",
      "text_native": "Bolie."
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      "text_native": "JSW One se baat kar raha tha, namaskar."
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      "idx": 4,
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      "text_en": "From where?",
      "text_native": "Kahan se?"
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      "text_en": "Right now, in Indian Silo Trading, is there any requirement that we can close?",
      "text_native": "Abhi Indian Silo Trading mein koi hai requirement jo close kar sakte hain?"
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      "text_native": "Nahi sir, abhi to maal pada hai."
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      "text_native": "Achha. Theek hai sir, okay."
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      "text_native": "Haan."
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      "evidence": "Right now, in Indian Silo Trading, is there any requirement that we can close?",
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      "questions_hit": 0,
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      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the call was shut down by the customer immediately."
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      "evidence": "",
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      "step_id": "CL5",
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      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Right now, in Indian Silo Trading, is there any requirement that we can close?",
      "comment": "The agent did not engage in any unnecessary re-pitching as the call was too short for it."
    }
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  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
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  "objection_phrases_list": []
}