Call 34972178342329612 2026-07-07 · Sajal Bhaskar · 0:36
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | Call_back_later | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | customer_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.22
confidence high · +0/−2
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call ended before the agent could revalidate any of the requirement details.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent used a generic cold call opener ("do you have any requirement") instead of acknowledging the customer's platform submission.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The call was terminated by the customer before any discovery could be attempted.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
Sir, do you have any requirement in this organization right now?
Summary
The agent called Baba Engineers but opened with a generic query instead of referencing the customer's platform submission. The customer stated they were out of the country and requested a callback on Monday, to which the agent agreed before ending the call.
Coaching
When a customer has already submitted a requirement on the platform, always open by acknowledging their submission, not by asking if they have a requirement.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent used a generic cold call opener ("do you have any requirement") instead of acknowledging the customer's platform submission. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call ended before the agent could revalidate any of the requirement details. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call was terminated by the customer before any discovery could be attempted. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not progress to the point of discussing price or timelines. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Sir, do you have any requirement in this organization right now? The agent did not re-pitch the portfolio, keeping the call brief. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.545 | 6.6s | 5.5s | 23.9s | 2.2s | 245.5 | 0 | 4 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello.
हलो।
agent
1.7s
Hello, am I speaking with Baba Engineers?
हलो, ये बाबा इंजीनियर्स से बात कर रहे?
customer
3.6s
Tell me, brother.
बोलूं भैया।
agent
4.1s
I was calling from JSW One, hello.
JSW One से बात कर रहा था, नमस्कार।
customer
6.2s
Yes?
हाँ?
agent
6.6s
Sir, do you have any requirement in this organization right now?
अभी सर है कुछ requirement आपकी इस organization में?
customer
8.9s
JSW Blue? No no, not right now. I am a bit out of India. You talk to me on Monday.
JSW Blue? नहीं नहीं अभी नहीं। मैं थोड़ा out of India हूँ। आप Monday को बात करना मेरे से।
agent
13.3s
Sir, okay.
सर, ठीक है।