{
  "ucid": "34972178342329612",
  "call_date": "2026-07-07",
  "start_time": "2026-07-07 16:51:36",
  "end_time": "2026-07-07 16:52:12",
  "duration_sec": 36,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "Call_back_later",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA0ed6b339c549642645144b85fadce73d.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "UserHangup",
  "excel_row": 61,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"2086\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"bfb928be333b238835c65e3cf3466551/16968277567746689717\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"हैल हैलो।\",\"channel\":1,\"start\":0.399875,\"end\":1.399875},{\"transcript\":\"हैलो हैल ये बाबा इंजीनियर से बात कर रही हूँ।\",\"channel\":0,\"start\":2.199875,\"end\":4.799875},{\"transcript\":\"बोलबो ोभैया।\",\"channel\":1,\"start\":4.999875,\"end\":6.199875},{\"transcript\":\"जी जी एस डब्ल्यू वॅन से बात कर रहा था नमस्कार।\",\"channel\":0,\"start\":6.399875,\"end\":8.599875},{\"transcript\":\"हाँ हाँ।\",\"channel\":1,\"start\":9.199875,\"end\":9.999875},{\"transcript\":\"ठीक अभी सर है कुछ रेनक्विरेमेंट आपकेस ऑर्गेनाइजेशन में।\",\"channel\":0,\"start\":10.399875,\"end\":13.399875},{\"transcript\":\"यह ये सर ब्रू नहीं नहीं अबिललिंग मैं थोड़ा आउट ऑफ़ इंड लिया हूँ प मंडे को बात करना।\",\"channel\":1,\"start\":12.599875,\"end\":17.189875},{\"transcript\":\"हाँ हाँ।\",\"channel\":0,\"start\":13.999875,\"end\":14.799875},{\"transcript\":\"ओक सर ठीक है।\",\"channel\":0,\"start\":17.999875,\"end\":19.189875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178342329612,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178342329612,\"CallDate\":\"2026-07-07\",\"StartTime\":\"2026-07-07 16:51:36\",\"EndTime\":\"2026-07-07 16:52:12\",\"CallDuration\":\"00:00:36\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"Call_back_later\",\"AgentName\":\"Sajal Bhaskar\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA0ed6b339c549642645144b85fadce73d.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-07\",\"CallStartTime\":\"2026-07-07 16:51:36\",\"CallEndTime\":\"2026-07-07 16:52:12\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
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  "excel_turn_count": 9,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 20.304,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हलो।)\n[2s] AGENT: Hello, am I speaking with Baba Engineers?   (हलो, ये बाबा इंजीनियर्स से बात कर रहे?)\n[4s] CUSTOMER: Tell me, brother.   (बोलूं भैया।)\n[4s] AGENT: I was calling from JSW One, hello.   (JSW One से बात कर रहा था, नमस्कार।)\n[6s] CUSTOMER: Yes?   (हाँ?)\n[7s] AGENT: Sir, do you have any requirement in this organization right now?   (अभी सर है कुछ requirement आपकी इस organization में?)\n[9s] CUSTOMER: JSW Blue? No no, not right now. I am a bit out of India. You talk to me on Monday.   (JSW Blue? नहीं नहीं अभी नहीं। मैं थोड़ा out of India हूँ। आप Monday को बात करना मेरे से।)\n[13s] AGENT: Sir, okay.   (सर, ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When a customer has already submitted a requirement on the platform, always open by acknowledging their submission, not by asking if they have a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called Baba Engineers but opened with a generic query instead of referencing the customer's platform submission. The customer stated they were out of the country and requested a callback on Monday, to which the agent agreed before ending the call.",
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  "latency_ms": 23441,
  "input_tokens": 2827,
  "output_tokens": 598,
  "created_at": "2026-09-03 09:27:35",
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  "sentiment_score": -0.217,
  "sentiment_confidence": "high",
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  "neg": 2,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
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  "customer_talk_sec": 5.5,
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  "longest_monologue_sec": 2.2,
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  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 2,
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  "words_customer": 25,
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      "ucid": "34972178342329612",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.7,
      "end_s": 1.1,
      "text_en": "Hello.",
      "text_native": "हलो।"
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      "ucid": "34972178342329612",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.68,
      "end_s": 3.38,
      "text_en": "Hello, am I speaking with Baba Engineers?",
      "text_native": "हलो, ये बाबा इंजीनियर्स से बात कर रहे?"
    },
    {
      "ucid": "34972178342329612",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.57,
      "end_s": 4.11,
      "text_en": "Tell me, brother.",
      "text_native": "बोलूं भैया।"
    },
    {
      "ucid": "34972178342329612",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.11,
      "end_s": 5.88,
      "text_en": "I was calling from JSW One, hello.",
      "text_native": "JSW One से बात कर रहा था, नमस्कार।"
    },
    {
      "ucid": "34972178342329612",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.18,
      "end_s": 6.48,
      "text_en": "Yes?",
      "text_native": "हाँ?"
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    {
      "ucid": "34972178342329612",
      "idx": 5,
      "speaker": "agent",
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      "text_en": "Sir, do you have any requirement in this organization right now?",
      "text_native": "अभी सर है कुछ requirement आपकी इस organization में?"
    },
    {
      "ucid": "34972178342329612",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.9,
      "end_s": 13.2,
      "text_en": "JSW Blue? No no, not right now. I am a bit out of India. You talk to me on Monday.",
      "text_native": "JSW Blue? नहीं नहीं अभी नहीं। मैं थोड़ा out of India हूँ। आप Monday को बात करना मेरे से।"
    },
    {
      "ucid": "34972178342329612",
      "idx": 7,
      "speaker": "agent",
      "start_s": 13.3,
      "end_s": 14.2,
      "text_en": "Sir, okay.",
      "text_native": "सर, ठीक है।"
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      "ucid": "34972178342329612",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
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      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent used a generic cold call opener (\"do you have any requirement\") instead of acknowledging the customer's platform submission."
    },
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      "step_id": "CL3",
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      "result": "fail",
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      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was terminated by the customer before any discovery could be attempted."
    },
    {
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    {
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      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
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      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, do you have any requirement in this organization right now?",
      "comment": "The agent did not re-pitch the portfolio, keeping the call brief."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
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  "objection_phrases_list": []
}