Call 34972178342225292 2026-07-07 · Rohit Mishra · 6:20
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 72 turns, clean transcript (1% inaudible) | English | 72 | customer_led (campaign_name:medium) |
Audio: clear: The recording starts with a brief IVR prompt and some crosstalk before the main conversation begins.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.07
confidence high · +32/−40
from 74 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent only confirmed the delivery location and missed revalidating product, grade, thickness, width, quantity, and timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent started the call with the wrong customer's name and never acknowledged the platform submission.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Closure with price & timeline
The agent did not provide a price or commit to a timeline for a quote, instead asking the customer to send an inquiry.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
habit You spoke for 79 seconds straight without a break. Break it up with a question so you can hear whether they are still with you.
objection
The customer raised 1 objection
you did not answer:
price
But only thing is price and uh pricing time of supply.
did well
Discovery (5 Qs, woven naturally)
AGENT: So what is the monthly consumption and what does this company do into? Is it into manufacturing or...
Summary
The customer, a hot water tank manufacturer in Bangalore, requires 20 MT/month and currently receives 60-day credit from traders. The agent started with the wrong customer details but recovered to perform good discovery. However, the call ended weakly with the agent asking the customer to send an inquiry, without providing a price or a timeline for a quote.
Coaching
Start every call by confirming the customer's identity and platform submission, and always end by committing to a specific next step, like sending a quote by a set time, instead of asking the customer to follow up.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL4 Closure with price & timeline CL5 No unnecessary re-pitching
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | AGENT: Hello, yes, good evening Mr. D'souza. CUSTOMER: Mr? AGENT: Mr. D'souza? CUSTOMER: No, no, no, no. This is Lakshmi Narayan. The agent started the call with the wrong customer's name and never acknowledged the platform submission. |
| CL2 Revalidate every field | 3 | fail | 1 | 0.0 | AGENT: Uh, so, like, you are based in Bangalore? The agent only confirmed the delivery location and missed revalidating product, grade, thickness, width, quantity, and timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | full | 4 | 2.0 | AGENT: So what is the monthly consumption and what does this company do into? Is it into manufacturing or... The agent successfully discovered the end application, monthly tonnage, current suppliers, and payment terms were volunteered by the customer. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 | AGENT: Uh yeah, yeah, I'll just drop my visiting card over here on WhatsApp. Uh just send me your inquiry if you're having any. The agent did not provide a price or commit to a timeline for a quote, instead asking the customer to send an inquiry. |
| CL5 No unnecessary re-pitching | 1 | fail | – | 0.0 | AGENT: Okay. Now let me give you a clear picture of my company. So uh this is an e-commerce platform uh made by JSW group itself for their sales enhancement. The agent delivered a lengthy, generic pitch about the JSW One platform instead of reinforcing specific advantages relevant to the customer's needs. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | But only thing is price and uh pricing time of supply. |
Pricing I'll be supporting you at at the best. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.483 heavy | 154.7s | 165.3s | 60.0s | 79.0s | 219.9 | 0 | 38 | 32 | 10 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.2s
If you record your name and reason for calling,
unknown
2.0s
[inaudible]
customer
4.0s
Hello?
agent
4.5s
Hi, yes ma'am.
agent
5.0s
Hello, yes, good evening Mr. D'souza.
customer
6.8s
Mr?
agent
7.8s
Mr. D'souza?
customer
8.5s
No, no, no, no. This is Lakshmi Narayan. Who is this?
agent
10.8s
Uh, my name is Rohit Mishra. I'm speaking to you from JSW, Mumbai.
customer
13.8s
JSW Mumbai. Okay, okay. You are from NV Solar System, right?
customer
16.5s
No, no, no, no, no. I am Lakshmi Narayan from Bharat Thermotechnics.
agent
19.8s
Okay, okay, okay, wait. Lakshmi Narayan from Bharat...
customer
21.8s
Bharat Thermotechnics. My number is 99...
agent
23.8s
Yes, yes, yes, I got it. Bharat... yeah, yeah, I got it. I got it.
agent
26.8s
Uh, so, like, you are based in Bangalore?
customer
30.0s
Yeah, yeah. Bangalore, Bommasandra Industrial Area.
agent
32.0s
Yeah, yeah, yeah. So what is the monthly consumption and what does this company do into? Is it into manufacturing or...
customer
36.5s
We are doing uh hot water system and heat pump turnkey project. Where we are manufacturing hot water tanks, 500 liters to 20 KL tank.
agent
43.0s
Okay, great. Okay.
customer
44.5s
Our consumption is 20 ton per month.
agent
46.0s
Per month.
agent
46.5s
So previously what is your procurement plans? Like from where do you procure the material?
customer
50.0s
Durga Steel sir, Durga Steel and uh P...
agent
53.5s
Okay, from our from the distributors or the traders, right?
customer
55.5s
Yes, yes, yes, yes.
agent
56.5s
Okay, okay. So recently we have also...
customer
57.5s
No, no, my requirement is different different size. Who has the role, I am giving 20-20 number of different different sheets. They will give cut and give the material. Because where where I can save the material because most of the case we are doing the rolling.
customer
105.5s
My width size is 1500, 2500, sorry, 1500, 2 meter and 1000 250.
agent
110.5s
Hm hm hm, got it.
customer
111.5s
And I will get a 60 days credit.
agent
113.5s
Hm.
customer
114.0s
Yes, tell me sir.
agent
114.8s
Okay, Lakshmi, Lakshmi ji, uh like what what are your expectations from us? Like how can we give give you the best services? What what all you think that you should from me?
customer
119.8s
You should tell sir. I told everything. Now I I clearly told there is no uh any hide and seek. Transparency I given.
agent
124.5s
Okay. Now let me give you a clear picture of my company. So uh this is an e-commerce platform uh made by JSW group itself for their sales enhancement.
agent
131.0s
So just to just to brief it out, we have our own sellers onboarded to us to our system. Uh say if any customer is leading towards Steel make or Apollo make material. So they are more lenient lenient towards uh the brands which they have used previously.
agent
142.0s
So we have onboarded them to our platform so that we can uh supply them with a one complete solution.
agent
147.5s
So in that way we work and we have our own uphold of JSW group also. So the plant, whatever the plant supplies to us, we give them directly to the customers as well.
agent
154.0s
Billing, TC, everything is against JSW itself. So that is another benefit.
agent
157.5s
Thirdly, the credit can be provided but only after two transaction. And uh mentioned it has its own conditions such as like the turnover should be more than 7 crore and the company should be so like it should be around three to four CR.
customer
203.5s
No, no, my company is 15 years old.
customer
204.5s
No, no, my company is 15 years old. My turnover is more than 10 CR per annum.
agent
207.5s
Great, great. It works for me.
customer
208.5s
And uh no no and my payment terms is very clear and on on date we will give.
agent
212.5s
No, but the company is having its own...
customer
214.0s
No, no, I am saying that on I am saying that after two transaction, if you are giving me 30 days credit or 60 days credit, 59th day your payment will be in your account. Like that I am saying.
agent
220.0s
Okay, okay, okay, got it. Got it. It works for me. It works for me. Okay, okay.
agent
222.5s
Yes, yes, yes. But for the first two transaction, we will be going with the 100% advance against PI, proforma invoice.
customer
227.0s
I understand.
agent
227.5s
And yes, and delivery tag will be maximum three days. Maximum I'm telling considering the weather forecast and all.
customer
232.0s
Where is your yard here here in Bangalore?
agent
234.0s
Yes, uh we have our own yard at uh in the South Bangalore basically.
agent
237.0s
We will give you the exact exact location. Yes, we will give you the exact location as well once we...
customer
239.0s
Because what is the difference? No, no, what is the problem I am buying Durga Steel and you, in Durga Steel if I ask today 10 sheets, immediately they will cut and give.
customer
245.0s
If I go to JSW direct, it's a big uh ocean.
agent
248.5s
Right, right, right. We have our own MOQs as well. We have our own minimum order quantity that is equivalent to 5 tons per thickness.
agent
252.5s
So that is maybe one challenge for you but since your consumption is 20 metric tons...
customer
255.5s
10 ton I can do sir, that is not an issue.
agent
257.5s
Not an issue, huh? Okay, okay.
customer
258.5s
But only thing is price and uh pricing time of supply.
agent
302.5s
Pricing I'll be supporting you at at the best.
customer
304.5s
Where are you sitting? You are calling from Mumbai or Bangalore?
agent
306.5s
No, I'm sitting at headquarters. We have our headquarters at Mumbai.
customer
309.0s
Mumbai, okay, done.
agent
310.0s
We do have one office at Bangalore as well. Few of my teammates are sitting there. But I am here in Mumbai.
customer
314.5s
Okay, okay, no problem, sir.
agent
315.5s
Yes, yes, yes, yes.
customer
316.5s
Thank you, sir.
agent
317.0s
Uh yeah, yeah, I'll just drop my visiting card over here on WhatsApp. Uh just send me your inquiry if you're having any.
customer
321.0s
Yeah, yeah, I will send, sir.
agent
322.0s
Okay, okay, sure. Thank you.
customer
323.0s
Thank you, thank you.